Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Helpshift, Jira Service Desk, and Freshservice

Pricing

 
Professional
$95
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
BLOSSOM
$19
/agent/month billed yearly
 
Enterprise
$135
Per User / Per Month
GET STARTED
$10
/month
GARDEN
$49
/agent/month billed yearly
 
Platinum
$160
Per User / Per Month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.8
Ease of Use
Ease of Use
8.8
7.8
9.3
Ease of Setup
Ease of Setup
8.8
7.3
8.9
Ease of Admin
Ease of Admin
8.5
7.4
9.0
Quality of Support
Quality of Support
8.5
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
9.4
Meets Requirements
Helpshift
8.6
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
Helpshift
8.8
Jira Service Desk
7.8
Freshservice
9.3
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
Helpshift
8.5
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
Helpshift
8.7
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
Helpshift
8.2
Jira Service Desk
7.9
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
16.1%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
40.3%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
43.6%
19.0%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
28.5%
Information Technology and Services
21.4%
 
Consumer Services
9.8%
Computer Software
15.1%
Education Management
5.5%
 
Financial Services
8.2%
Internet
6.1%
Hospital & Health Care
4.6%
 
Entertainment
8.2%
Telecommunications
4.3%
Construction
3.7%
 
Consumer Goods
7.6%
Financial Services
4.3%
Computer Software
3.7%
 
Other
53.3%
Other
41.7%
Other
61.0%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Katrina W.
User

Easy to use and navigate, very user friendly

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

 
Helpshift
Most Helpful Favorable Review
Katrina W.
User

Easy to use and navigate, very user friendly

Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

Screenshots

 
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Videos

 No videos providedNo videos provided
Helpshift
No videos provided
Jira Service Desk
No videos provided
Freshservice
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