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Compare Helpshift, Jira Service Desk, and BMC Remedy

Pricing

 
Professional
$95
Per User / Per Month
GET STARTED
$10
/month
 
Enterprise
$135
Per User / Per Month
FOR GROWING TEAMS
$20
/agent/month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.0
Ease of Use
Ease of Use
8.8
7.8
7.1
Ease of Setup
Ease of Setup
8.8
7.3
6.9
Ease of Admin
Ease of Admin
8.5
7.4
7.2
Quality of Support
Quality of Support
8.5
8.0
7.4
Ease of Doing Business With
Ease of Doing Business With
8.7
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
5.9
Meets Requirements
Helpshift
8.6
Jira Service Desk
8.5
BMC Remedy
8.0
Ease of Use
Helpshift
8.8
Jira Service Desk
7.8
BMC Remedy
7.1
Ease of Setup
Helpshift
8.8
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
Helpshift
8.5
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
Helpshift
8.5
Jira Service Desk
8.0
BMC Remedy
7.4
Ease of Doing Business With
Helpshift
8.7
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
Helpshift
8.2
Jira Service Desk
7.9
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
16.1%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
40.3%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
43.6%
74.2%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
28.5%
Information Technology and Services
32.4%
 
Consumer Services
9.8%
Computer Software
15.1%
Telecommunications
9.0%
 
Financial Services
8.2%
Internet
6.1%
Hospital & Health Care
6.1%
 
Entertainment
8.2%
Telecommunications
4.3%
Higher Education
4.3%
 
Consumer Goods
7.6%
Financial Services
4.3%
Computer Software
4.3%
 
Other
53.3%
Other
41.7%
Other
43.9%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Katrina W.
User

Easy to use and navigate, very user friendly

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Helpshift
Most Helpful Favorable Review
Katrina W.
User

Easy to use and navigate, very user friendly

Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Downloads

Ask Helpshift a QuestionContact HelpshiftAsk Jira Service Desk a QuestionContact Jira Service DeskAsk BMC Remedy a QuestionContact BMC Remedy