$95Per User / Per Month
$19 (cloud)mo/user/annual contract
$135Per User / Per Month
$49 (Cloud)mo/agent/annual contract
$160Per User / Per Month
$59 (Cloud)mo/agent/annual contract
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
|Most Helpful Favorable Review|
The layout is simple and minimal, also the chat responses and updates are fast and pretty much reliable. There is also an option to be able to toggle the chat box size to your personal preference. The time stamp is also uptodate and you are able to view it...
Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...
|Most Helpful Critical Review|
I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information.
The interface is sometimes difficult to use.
|Ask Helpshift a Question||Ask Issuetrak a Question|