Compare Helpshift vs Inbenta

See this
comparison of Helpshift vs. Inbenta
based on data from user reviews. Helpshift rates 4.3/5 stars with 184 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.2
Ease of Use
Ease of Use
8.7
8.5
Ease of Setup
Ease of Setup
8.7
9.1
Ease of Admin
Ease of Admin
8.5
8.3
Quality of Support
Quality of Support
8.5
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
Product Direction (% positive)
Product Direction (% positive)
8.2
9.0
Meets Requirements
Helpshift
8.6
Inbenta
8.2
Ease of Use
Helpshift
8.7
Inbenta
8.5
Ease of Setup
Helpshift
8.7
Inbenta
9.1
Ease of Admin
Helpshift
8.5
Inbenta
8.3
Quality of Support
Helpshift
8.5
Inbenta
9.4
Ease of Doing Business With
Helpshift
8.8
Inbenta
9.8
Product Direction (% positive)
Helpshift
8.2
Inbenta
9.0

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.5
Inbenta
Not enough data available
Ticket response user experience
Helpshift
8.8
Inbenta
Not enough data available
Workflow
Helpshift
8.5
Inbenta
Not enough data available
Response Automation
Helpshift
8.4
Inbenta
Not enough data available
SLA Management
Helpshift
8.2
Inbenta
Not enough data available
Attachments/Screencasts
Helpshift
8.4
Inbenta
Not enough data available
Ticket Collaboration
Helpshift
8.2
Inbenta
Not enough data available
Knowledge Share
Knowledge Base
Helpshift
8.9
Inbenta
Not enough data available
Searchable Articles
Helpshift
8.5
Inbenta
Not enough data available
Community Forums
Helpshift
8.5
Inbenta
Not enough data available
Interactive FAQs & Forums
Helpshift
8.2
Inbenta
Not enough data available
Interaction
Web Portals
Helpshift
8.5
Inbenta
Not enough data available
Forum to Reponse
Helpshift
8.8
Inbenta
Not enough data available
Tickets and Tagging
Helpshift
8.9
Inbenta
Not enough data available
Live Chat
Helpshift
8.8
Inbenta
Not enough data available
Communication Channels
Customer Portal
Helpshift
8.6
Inbenta
Not enough data available
Email to Case
Helpshift
8.5
Inbenta
Not enough data available
Chat/Live Support
Helpshift
8.6
Inbenta
Not enough data available
Social Integration
Helpshift
Not enough data available
Inbenta
Not enough data available
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Inbenta
Not enough data available
Customer and Contacts Database
Helpshift
8.2
Inbenta
Not enough data available
Products and Version Tracking
Helpshift
8.3
Inbenta
Not enough data available
Call Scripting
Helpshift
Not enough data available
Inbenta
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Inbenta
Not enough data available
Self Service/Community
Forums
Helpshift
8.3
Inbenta
Not enough data available
Knowledge Base
Helpshift
8.4
Inbenta
Not enough data available
Ideas/Feedback
Helpshift
8.4
Inbenta
Not enough data available
Q&A
Helpshift
8.3
Inbenta
Not enough data available
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Inbenta
Not enough data available
Reporting
Helpshift
8.0
Inbenta
Not enough data available
Dashboards
Helpshift
8.0
Inbenta
Not enough data available
Platform
Mobile User Support
Helpshift
8.7
Inbenta
Not enough data available
ITIL Compliance
Helpshift
8.4
Inbenta
Not enough data available
Customization
Helpshift
8.2
Inbenta
Not enough data available
User, Role, and Access Management
Helpshift
8.7
Inbenta
Not enough data available
Internationalization
Helpshift
8.8
Inbenta
Not enough data available
Performance & Reliability
Helpshift
8.7
Inbenta
Not enough data available
Integration APIs
Helpshift
8.4
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.3%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.8%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
25.0%
Helpshift
Small-Business
16.3%
Mid-Market
65.8%
Enterprise
17.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Computer Games
12.5%
Internet
41.7%
 
Consumer Services
9.8%
Information Technology and Services
33.3%
 
Financial Services
8.2%
Computer Software
16.7%
 
Entertainment
8.2%
Government Administration
8.3%
 
Consumer Goods
7.6%
 
Other
53.8%
Other
0.0%
Helpshift
Computer Games
12.5%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Internal Consultant

I love that we could get the reports about agent performance easily

Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

 
Helpshift
Most Helpful Favorable Review
Internal Consultant

I love that we could get the reports about agent performance easily

Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Screenshots

 
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