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Compare Helpshift vs HappyFox
See this
comparison of Helpshift vs. HappyFox
based on data from user reviews. Helpshift rates 4.3/5 stars with 170 reviews. HappyFox rates 4.6/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Mighty
$29
per staff / month
 
Enterprise
$135
Per User / Per Month
Enterprise
$69
per staff / month
 
Platinum
$160
Per User / Per Month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.5
9.1
Quality of Support
Quality of Support
8.5
9.2
Ease of Doing Business With
Ease of Doing Business With
8.7
9.3
Product Direction (% positive)
Product Direction (% positive)
8.2
9.3
Meets Requirements
Helpshift
8.6
HappyFox
8.9
Ease of Use
Helpshift
8.8
HappyFox
9.3
Ease of Setup
Helpshift
8.8
HappyFox
8.9
Ease of Admin
Helpshift
8.5
HappyFox
9.1
Quality of Support
Helpshift
8.5
HappyFox
9.2
Ease of Doing Business With
Helpshift
8.7
HappyFox
9.3
Product Direction (% positive)
Helpshift
8.2
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Helpshift
8.5
HappyFox
8.8
Response Automation
Helpshift
8.3
HappyFox
8.9
SLA Management
Helpshift
8.2
HappyFox
8.6
Attachments/Screencasts
Helpshift
8.5
HappyFox
8.4
Ticket Collaboration
Helpshift
8.1
HappyFox
8.9
Ticket creation user experience
Helpshift
8.5
HappyFox
9.2
Ticket response user experience
Helpshift
8.8
HappyFox
9.1
Knowledge Share
Knowledge Base
Helpshift
8.9
HappyFox
8.5
Searchable Articles
Helpshift
8.6
HappyFox
8.8
Community Forums
Helpshift
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Helpshift
8.3
HappyFox
Not enough data available
Communication
Pop-up Chat
Helpshift
8.9
HappyFox
8.7
Notifications
Helpshift
8.5
HappyFox
9.0
Targeted Emails
Helpshift
8.8
HappyFox
7.3
In-App Messaging
Helpshift
9.0
HappyFox
9.2
Interaction
Web Portals
Helpshift
8.6
HappyFox
7.2
Forum to Reponse
Helpshift
8.8
HappyFox
8.1
Tickets and Tagging
Helpshift
9.0
HappyFox
9.3
Live Chat
Helpshift
9.0
HappyFox
8.1
Internal Use
Customization
Helpshift
8.2
HappyFox
8.3
Conversation Archiving
Helpshift
9.1
HappyFox
7.6
Lead Development
Helpshift
9.0
HappyFox
8.3
Knowledge Base
Helpshift
9.1
HappyFox
8.0
Team Inbox
Helpshift
8.9
HappyFox
8.3
Customer Profiles
Helpshift
8.6
HappyFox
8.3
Communication Channels
Customer Portal
Helpshift
8.6
HappyFox
8.9
Email to Case
Helpshift
8.6
HappyFox
9.1
Chat/Live Support
Helpshift
8.5
HappyFox
8.8
Social Integration
Helpshift
Not enough data available
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Helpshift
8.1
HappyFox
8.1
Products and Version Tracking
Helpshift
8.3
HappyFox
8.3
Call Scripting
Helpshift
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Helpshift
8.1
HappyFox
8.0
Knowledge Base
Helpshift
8.4
HappyFox
8.4
Ideas/Feedback
Helpshift
8.3
HappyFox
8.5
Q&A
Helpshift
8.3
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
HappyFox
Not enough data available
Reporting
Helpshift
7.9
HappyFox
8.3
Dashboards
Helpshift
8.0
HappyFox
8.5
Platform
ITIL Compliance
Helpshift
8.6
HappyFox
9.1
Mobile User Support
Helpshift
8.8
HappyFox
7.3
Customization
Helpshift
8.2
HappyFox
8.3
User, Role, and Access Management
Helpshift
8.6
HappyFox
8.7
Internationalization
Helpshift
8.8
HappyFox
9.1
Performance & Reliability
Helpshift
8.6
HappyFox
9.2
Integration APIs
Helpshift
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
15.5%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
14.1%
 
Consumer Services
9.8%
Computer Software
12.2%
 
Financial Services
8.2%
Higher Education
6.4%
 
Entertainment
8.2%
Real Estate
3.8%
 
Consumer Goods
7.6%
Education Management
3.8%
 
Other
53.3%
Other
59.6%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Helpshift
Most Helpful Favorable Review
Greg D.
User in Computer Software

From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.

Most Helpful Critical Review
G2 User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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