Compare Helpshift, Freshdesk, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Platinum
$160
Per User / Per Month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.7
Ease of Use
Ease of Use
8.8
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.6
8.2
Ease of Admin
Ease of Admin
8.6
8.7
8.3
Quality of Support
Quality of Support
8.5
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
7.6
Meets Requirements
Helpshift
8.6
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Helpshift
8.8
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Helpshift
8.8
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Helpshift
8.6
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Helpshift
8.5
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Helpshift
8.8
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Helpshift
8.2
Freshdesk
8.7
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
Freshdesk
8.9
Zendesk Support
8.9
Ticket response user experience
Helpshift
8.8
Freshdesk
8.8
Zendesk Support
8.7
Workflow
Helpshift
8.5
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
Helpshift
8.4
Freshdesk
8.4
Zendesk Support
8.4
SLA Management
Helpshift
8.2
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
Helpshift
8.4
Freshdesk
8.4
Zendesk Support
8.4
Ticket Collaboration
Helpshift
8.2
Freshdesk
8.6
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Helpshift
8.9
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Helpshift
8.6
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Helpshift
8.5
Freshdesk
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
Helpshift
8.3
Freshdesk
8.5
Zendesk Support
8.3
Interaction
Web Portals
Helpshift
8.6
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Helpshift
8.8
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Helpshift
9.0
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Helpshift
8.9
Freshdesk
8.8
Zendesk Support
8.6
Communication Channels
Customer Portal
Helpshift
8.6
Freshdesk
8.6
Zendesk Support
8.5
Email to Case
Helpshift
8.6
Freshdesk
8.9
Zendesk Support
8.8
Chat/Live Support
Helpshift
8.6
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
Helpshift
Not enough data available
Freshdesk
8.3
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Freshdesk
8.3
Zendesk Support
8.1
Customer and Contacts Database
Helpshift
8.2
Freshdesk
8.0
Zendesk Support
8.2
Products and Version Tracking
Helpshift
8.2
Freshdesk
8.3
Zendesk Support
8.2
Call Scripting
Helpshift
Not enough data available
Freshdesk
8.2
Zendesk Support
8.0
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Freshdesk
8.4
Zendesk Support
7.9
Self Service/Community
Forums
Helpshift
8.3
Freshdesk
8.3
Zendesk Support
8.1
Knowledge Base
Helpshift
8.4
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
Helpshift
8.4
Freshdesk
8.4
Zendesk Support
8.1
Q&A
Helpshift
8.3
Freshdesk
8.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Freshdesk
8.3
Zendesk Support
8.0
Reporting
Helpshift
7.9
Freshdesk
7.9
Zendesk Support
8.0
Dashboards
Helpshift
8.0
Freshdesk
8.2
Zendesk Support
8.2
Platform
Mobile User Support
Helpshift
8.9
Freshdesk
8.1
Zendesk Support
8.1
ITIL Compliance
Helpshift
8.8
Freshdesk
8.3
Zendesk Support
8.2
Customization
Helpshift
8.2
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
Helpshift
8.7
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
Helpshift
8.8
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
Helpshift
8.7
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
Helpshift
8.5
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
52.4%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.1%
36.7%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
10.9%
16.7%
Helpshift
Small-Business
15.6%
Mid-Market
66.1%
Enterprise
18.3%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Computer Games
12.4%
Information Technology and Services
20.4%
Computer Software
17.5%
 
Consumer Services
9.3%
Computer Software
13.9%
Information Technology and Services
15.2%
 
Financial Services
7.7%
Internet
5.8%
Internet
9.9%
 
Entertainment
7.7%
Education Management
3.7%
Marketing and Advertising
4.7%
 
Consumer Goods
7.2%
E-Learning
3.4%
Retail
3.5%
 
Other
55.7%
Other
52.9%
Other
49.2%
Helpshift
Computer Games
12.4%
Consumer Services
9.3%
Financial Services
7.7%
Entertainment
7.7%
Consumer Goods
7.2%
Other
55.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Helpshift
Most Helpful Favorable Review
G2 User

I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response.

Most Helpful Critical Review
G2 User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

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No videos provided
Helpshift
No videos provided
Freshdesk
Zendesk Support
No videos provided
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