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Compare Helpshift vs Freshdesk
See this
comparison of Helpshift vs. Freshdesk
based on data from user reviews. Helpshift rates 4.3/5 stars with 170 reviews. Freshdesk rates 4.4/5 stars with 2,087 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Sprout
Free
for UNLIMITED agents
 
Enterprise
$135
Per User / Per Month
Blossom
$19
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
Ease of Use
Ease of Use
8.8
8.8
Ease of Setup
Ease of Setup
8.8
8.6
Ease of Admin
Ease of Admin
8.5
8.7
Quality of Support
Quality of Support
8.5
8.9
Ease of Doing Business With
Ease of Doing Business With
8.7
8.8
Product Direction (% positive)
Product Direction (% positive)
8.2
8.6
Meets Requirements
Helpshift
8.6
Freshdesk
8.5
Ease of Use
Helpshift
8.8
Freshdesk
8.8
Ease of Setup
Helpshift
8.8
Freshdesk
8.6
Ease of Admin
Helpshift
8.5
Freshdesk
8.7
Quality of Support
Helpshift
8.5
Freshdesk
8.9
Ease of Doing Business With
Helpshift
8.7
Freshdesk
8.8
Product Direction (% positive)
Helpshift
8.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Helpshift
8.5
Freshdesk
8.4
Response Automation
Helpshift
8.3
Freshdesk
8.5
SLA Management
Helpshift
8.2
Freshdesk
8.2
Attachments/Screencasts
Helpshift
8.5
Freshdesk
8.4
Ticket Collaboration
Helpshift
8.1
Freshdesk
8.6
Ticket creation user experience
Helpshift
8.5
Freshdesk
8.9
Ticket response user experience
Helpshift
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
Helpshift
8.9
Freshdesk
8.8
Searchable Articles
Helpshift
8.6
Freshdesk
8.6
Community Forums
Helpshift
8.4
Freshdesk
8.4
Interactive FAQs & Forums
Helpshift
8.3
Freshdesk
8.5
Communication
Pop-up Chat
Helpshift
8.9
Freshdesk
9.0
Notifications
Helpshift
8.5
Freshdesk
8.8
Targeted Emails
Helpshift
8.8
Freshdesk
8.9
In-App Messaging
Helpshift
9.0
Freshdesk
Not enough data available
Interaction
Web Portals
Helpshift
8.6
Freshdesk
7.2
Forum to Reponse
Helpshift
8.8
Freshdesk
8.5
Tickets and Tagging
Helpshift
9.0
Freshdesk
8.8
Live Chat
Helpshift
9.0
Freshdesk
8.8
Internal Use
Customization
Helpshift
8.2
Freshdesk
8.0
Conversation Archiving
Helpshift
9.1
Freshdesk
Not enough data available
Lead Development
Helpshift
9.0
Freshdesk
Not enough data available
Knowledge Base
Helpshift
9.1
Freshdesk
8.9
Team Inbox
Helpshift
8.9
Freshdesk
8.9
Customer Profiles
Helpshift
8.6
Freshdesk
8.6
Communication Channels
Customer Portal
Helpshift
8.6
Freshdesk
8.6
Email to Case
Helpshift
8.6
Freshdesk
9.0
Chat/Live Support
Helpshift
8.5
Freshdesk
8.5
Social Integration
Helpshift
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Helpshift
8.1
Freshdesk
8.0
Products and Version Tracking
Helpshift
8.3
Freshdesk
8.2
Call Scripting
Helpshift
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Helpshift
8.1
Freshdesk
8.3
Knowledge Base
Helpshift
8.4
Freshdesk
8.5
Ideas/Feedback
Helpshift
8.3
Freshdesk
8.4
Q&A
Helpshift
8.3
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Freshdesk
8.2
Reporting
Helpshift
7.9
Freshdesk
7.8
Dashboards
Helpshift
8.0
Freshdesk
8.2
Platform
ITIL Compliance
Helpshift
8.6
Freshdesk
8.2
Mobile User Support
Helpshift
8.8
Freshdesk
8.1
Customization
Helpshift
8.2
Freshdesk
8.0
User, Role, and Access Management
Helpshift
8.6
Freshdesk
8.5
Internationalization
Helpshift
8.8
Freshdesk
8.1
Performance & Reliability
Helpshift
8.6
Freshdesk
8.8
Integration APIs
Helpshift
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.3%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
11.0%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%

Reviewers' Industry

 
Computer Games
13.0%
Information Technology and Services
20.4%
 
Consumer Services
9.8%
Computer Software
14.0%
 
Financial Services
8.2%
Internet
5.9%
 
Entertainment
8.2%
Education Management
3.7%
 
Consumer Goods
7.6%
E-Learning
3.4%
 
Other
53.3%
Other
52.6%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Helpshift
Most Helpful Favorable Review
G2 User in Internet

The search function for finding old tickets

Most Helpful Critical Review
G2 User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Helpshift
No videos provided
Freshdesk
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