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Compare Helpmonks and ThriveDesk 
Featured Products
At a Glance
Market Segments
Small-Business (73.1% of reviews)
Small-Business (97.1% of reviews)
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Starting at $49.00 Per Month
Helpmonks
Star Rating
(26)4.3 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Browse all 3 pricing plansThriveDesk
Star Rating
(38)4.8 out of 5
Market Segments
Small-Business (97.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Browse all 2 pricing plansHelpmonks vs ThriveDesk
When assessing the two solutions, reviewers found ThriveDesk easier to use, set up, and administer. Reviewers also preferred doing business with ThriveDesk overall.
- Reviewers felt that ThriveDesk meets the needs of their business better than Helpmonks.
- When comparing quality of ongoing product support, reviewers felt that ThriveDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ThriveDesk over Helpmonks.
Pricing
Entry-Level Pricing
Helpmonks
Hosted Plans
$19 - $39 - $69
per mailbox per month
Hosted plans
- Unlimited users
- Unlimited emails
- Unlimited storage
ThriveDesk
Standard
Starting at $49.00
Per Month
For startups and growing business want to level up support
- 5 Seats
- 2 Mailboxes
- Live Chat
Free Trial
Helpmonks
Free Trial is available
ThriveDesk
Free Trial is available
Ratings
Meets Requirements
8.4
17
9.1
28
Ease of Use
9.0
19
9.3
31
Ease of Setup
8.6
13
9.2
24
Ease of Admin
7.9
13
9.1
19
Quality of Support
8.8
18
9.4
28
Has the product been a good partner in doing business?
9.4
12
9.6
19
Product Direction (% positive)
9.4
21
9.5
25
Features by Category
Ticket and Case Management
Not enough data
8.9
25
Not enough data
9.0
23
Not enough data
8.8
23
Not enough data
8.3
22
Not enough data
8.5
20
Not enough data
8.4
22
Not enough data
9.0
23
Not enough data
8.3
22
Generative AI
Not enough data
6.8
14
Not enough data
7.4
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
9.2
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.2
21
Not enough data
8.9
16
Not enough data
8.8
24
Not enough data
8.9
21
Not enough data
8.7
23
Not enough data
8.9
23
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
Feature Not Available
Communication
Not enough data
9.4
11
Not enough data
8.8
11
Not enough data
Feature Not Available
Not enough data
9.0
10
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
16
Not enough data
9.3
10
Not enough data
8.3
9
Not enough data
9.1
9
Not enough data
9.5
10
Not enough data
9.5
10
Categories
Categories
Unique Categories
Helpmonks is categorized as Transactional Email and Shared Inbox
ThriveDesk has no unique categories
Reviews
Reviewers' Company Size
Helpmonks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThriveDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
11.5%
Computer Software
11.5%
Wholesale
7.7%
Retail
7.7%
Real Estate
7.7%
Other
53.8%
Computer Software
25.7%
Retail
11.4%
Marketing and Advertising
8.6%
Media Production
5.7%
Market Research
5.7%
Other
42.9%
Discussions
Helpmonks has no discussions with answers
What is ThriveDesk used for?
1 Comment
KG
Think of it as the ultimate hub for all your customer interactions. It combines live chat, email, and even knowledge base management into one sleek...Read more
ThriveDesk has no more discussions with answers
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