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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Helpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceZoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in Quality of Support with a score of 9.5, while Zoho Desk trails behind at 8.3. Reviewers mention that Helpjuice's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Helpjuice offers superior Ease of Use with a score of 9.1 compared to Zoho Desk's 8.5. Users say that Helpjuice's intuitive interface allows for a smoother onboarding experience, which is particularly beneficial for teams with less technical expertise.
- Users on G2 highlight Helpjuice's Knowledge Base capabilities, scoring 9.3, while Zoho Desk scores 8.6. Reviewers say that Helpjuice's knowledge base is more user-friendly and offers better search functionality, making it easier for customers to find answers.
- G2 users report that Helpjuice shines in Product Direction with a score of 9.5, indicating a strong commitment to continuous improvement. In contrast, Zoho Desk scores 8.8, with some users expressing concerns about the pace of feature updates.
- Users say that Helpjuice's Ease of Setup is a standout feature, scoring 9.2, while Zoho Desk's score of 8.1 suggests a more complex setup process. Reviewers mention that Helpjuice provides clear documentation and support during the initial setup phase.
- Reviewers mention that Helpjuice's Analytics features, scoring 8.8, provide deeper insights compared to Zoho Desk's 8.2. Users report that Helpjuice's analytics tools help them track performance metrics more effectively, aiding in data-driven decision-making.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helpjuice
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
344
8.7
5,665
Ease of Use
9.1
359
8.5
5,743
Ease of Setup
9.2
316
8.1
5,018
Ease of Admin
9.1
278
8.3
4,725
Quality of Support
9.5
325
8.3
5,095
Has the product been a good partner in doing business?
9.4
273
8.4
4,266
Product Direction (% positive)
9.5
343
8.9
5,430
Features by Category
Ticket and Case Management
Not enough data
8.6
3319
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2384
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
Not enough data
8.2
2726
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2242
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Administration
8.8
77
8.2
341
8.6
74
8.2
340
8.7
74
8.4
344
Knowledge Management
9.3
70
8.6
322
8.9
69
8.2
315
8.9
69
8.2
322
Compliance
8.7
76
8.4
336
8.7
75
8.3
333
8.5
75
8.2
335
8.3
74
8.1
333
Customer Support
8.8
71
8.2
311
8.6
70
8.2
312
8.5
68
8.0
309
Data Security
8.5
73
8.1
335
8.7
71
8.1
329
9.0
71
8.4
334
Feature Not Available
8.4
331
Administration
8.5
68
8.1
313
9.0
69
8.4
315
9.2
70
8.5
312
Generative AI
8.3
63
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
275
Not enough data
Knowledge Dissemination
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Not enough data
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2726
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
8.4
117
7.7
423
Self-Service Experience
9.6
164
8.5
1508
9.0
162
8.4
1469
7.4
149
8.1
1275
8.5
148
8.1
770
8.8
148
8.2
815
Self-Service Platform
9.4
156
8.3
838
8.1
145
8.3
815
8.0
144
7.8
725
8.0
141
8.2
761
Agentic AI - Customer Self-Service
7.6
40
7.7
79
7.7
40
7.7
80
7.7
40
7.9
79
7.8
40
7.8
84
8.2
39
7.8
82
7.7
40
7.8
80
8.1
40
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Zoho Desk are categorized as Contact Center Knowledge Base and Customer Self-Service
Unique Categories
Helpjuice is categorized as Knowledge Base
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Communications Management, Google Workspace for Sales, and Complaint Management
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
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