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Compare Helpjuice and Userlane 
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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Helpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Knowledge Base functionality, scoring 9.0, which reviewers mention provides a robust platform for creating and managing articles. In contrast, Userlane's Knowledge Base scored slightly lower at 9.0, with users noting that while it is effective, it lacks some advanced features found in Helpjuice.
- Reviewers mention that Helpjuice's Quality of Support is outstanding, with a score of 9.3, highlighting the responsiveness and helpfulness of the support team. Userlane, however, received a higher score of 9.8, with users on G2 praising their support for being exceptionally knowledgeable and quick to resolve issues.
- Users say that Helpjuice's Ease of Setup is a strong point, scoring 9.1, which many reviewers appreciate for its straightforward onboarding process. Userlane, with a score of 8.6, has received feedback indicating that while setup is manageable, it can be more complex compared to Helpjuice.
- G2 users report that Helpjuice's Templates feature, scoring 7.6, is somewhat limited, with some users wishing for more customization options. In contrast, Userlane's templates scored higher at 8.3, with reviewers mentioning that they offer more flexibility and variety for creating content.
- Reviewers mention that Helpjuice's Analytics feature, scoring 8.7, provides valuable insights into user engagement, but some users feel it could be more comprehensive. Userlane, with a score of 8.5, has been noted for its user-friendly analytics dashboard, which users find easier to navigate.
- Users on G2 report that Helpjuice's Searchable Articles feature, scoring 8.7, is effective but could benefit from improved search algorithms. Userlane, scoring 8.5, has received feedback indicating that its search functionality is intuitive, making it easier for users to find relevant content quickly.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableUserlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
Helpjuice
Free Trial is available
Userlane
Free Trial is available
Ratings
Meets Requirements
9.0
344
8.8
64
Ease of Use
9.1
359
8.9
67
Ease of Setup
9.2
316
8.6
61
Ease of Admin
9.1
278
8.6
62
Quality of Support
9.5
325
9.8
63
Has the product been a good partner in doing business?
9.4
273
9.6
63
Product Direction (% positive)
9.5
343
9.8
60
Features by Category
Administration
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Not enough data
Knowledge Management
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Not enough data
Compliance
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Not enough data
Customer Support
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Not enough data
Data Security
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Not enough data
Administration
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
User Analysis
Not enough data
8.5
12
Not enough data
8.2
24
User Support
Not enough data
9.2
28
Not enough data
8.9
19
Not enough data
8.6
18
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
9.2
26
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Knowledge Pages
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
275
Not enough data
Knowledge Dissemination
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Not enough data
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Not enough data
Onboarding Setup
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Project Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Customer Engagement
Not enough data
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
8.4
117
Not enough data
Self-Service Experience
9.6
164
9.0
21
9.0
162
8.5
18
7.4
149
Feature Not Available
8.5
148
Feature Not Available
8.8
148
Feature Not Available
Self-Service Platform
9.4
156
8.7
21
8.1
145
8.7
20
8.0
144
Feature Not Available
8.0
141
8.1
16
Agentic AI - Customer Self-Service
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Userlane are categorized as Customer Self-Service
Unique Categories
Helpjuice is categorized as Contact Center Knowledge Base and Knowledge Base
Userlane is categorized as Digital Adoption Platform and Client Onboarding
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
Helpjuice has no discussions with answers
Userlane has no discussions with answers
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