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At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Helpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSupport Hero
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Support HeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Knowledge Base functionality, scoring 9.0, which reviewers mention makes it easy to create and manage content effectively. In contrast, Support Hero, while still strong, has a slightly lower score of 9.7, indicating it may not be as robust in this area.
- Reviewers mention that Helpjuice's Ease of Setup is particularly impressive, with a score of 9.1, making it user-friendly for new customers. Support Hero, however, lacks a score in this category, which may raise concerns about its initial setup process.
- G2 users highlight Helpjuice's superior Quality of Support, scoring 9.3, with many reviewers praising the responsiveness and helpfulness of the support team. Support Hero follows closely with a score of 9.2, but some users have noted slower response times.
- Users on G2 report that Helpjuice's Analytics feature, scoring 8.7, provides valuable insights into content performance, which is crucial for optimizing knowledge management. Support Hero's analytics score is not specified, leaving potential users uncertain about its capabilities in this area.
- Reviewers mention that Helpjuice's Versioning and Version History feature, scoring 8.6, allows for easy tracking of changes, which is essential for maintaining content accuracy. In comparison, Support Hero's capabilities in this area are less clear, which could be a drawback for teams needing robust version control.
- Users say that Helpjuice's Searchable Articles feature, with a score of 8.7, enhances the self-service experience significantly, making it easier for users to find information. Support Hero's score of 9.4 in this area suggests it may offer a more effective search experience, but specific user feedback on its search functionality is less prevalent.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableSupport Hero
No pricing availableFree Trial
Helpjuice
Free Trial is available
Support Hero
Free Trial is available
Ratings
Meets Requirements
9.0
343
8.7
10
Ease of Use
9.1
358
8.8
10
Ease of Setup
9.2
315
Not enough data
Ease of Admin
9.2
277
Not enough data
Quality of Support
9.5
324
9.2
8
Has the product been a good partner in doing business?
9.4
272
Not enough data
Product Direction (% positive)
9.5
342
8.8
10
Features by Category
Administration
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Not enough data
Knowledge Management
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Not enough data
Compliance
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Not enough data
Customer Support
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Not enough data
Data Security
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Not enough data
Administration
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
Knowledge Pages
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
274
Not enough data
Knowledge Dissemination
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Not enough data
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Not enough data
Generative AI
8.4
117
Not enough data
Self-Service Experience
9.6
163
9.7
6
9.1
161
9.4
6
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Not enough data
Self-Service Platform
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Not enough data
Agentic AI - Customer Self-Service
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Support Hero are categorized as Customer Self-Service
Unique Categories
Helpjuice is categorized as Contact Center Knowledge Base and Knowledge Base
Support Hero has no unique categories
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Support Hero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.9%
Information Technology and Services
11.6%
Telecommunications
4.1%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.9%
Internet
30.0%
Computer Software
20.0%
Retail
10.0%
Real Estate
10.0%
Information Technology and Services
10.0%
Other
20.0%
Alternatives
Discussions
Helpjuice has no discussions with answers
Support Hero has no discussions with answers
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