# Helpjuice vs Stonly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Helpjuice excels in overall user satisfaction, reflected in its higher G2 Score compared to Stonly. Users appreciate its **AI-powered search** and **chatbot features** , which empower customers to find answers independently, significantly reducing case volume for support teams.
- **Users say** Helpjuice offers a more streamlined implementation process, with many highlighting its **intuitive onboarding wizard** that simplifies setup. In contrast, Stonly, while user-friendly, has received feedback indicating that it may require more effort to maintain and update guides.
- **Reviewers mention** that Helpjuice provides robust document management capabilities, making it easy to house procedures and instructions for teams. Users find it versatile, allowing for **keyword additions** for easy searching, which enhances the overall usability of the platform.
- **According to verified reviews** , Stonly shines in its customization options, with users praising its ability to **update and maintain guides** easily. This flexibility allows teams to keep clients informed about new features and product rollouts, although some users feel it lacks the depth of Helpjuice's document management.
- **Users highlight** Helpjuice's superior quality of support, with many reviewers noting a high level of responsiveness and helpfulness from the support team. This contrasts with Stonly, which, while still rated positively, does not match the same level of support satisfaction reported by Helpjuice users.
- **Reviewers indicate** that Stonly is particularly effective for small businesses, as evidenced by its larger share of reviews from this segment. However, Helpjuice's focus on mid-market solutions provides a more comprehensive set of features that larger teams may find beneficial, especially in terms of **knowledge sharing** and **analytics capabilities**.



| | Helpjuice | Stonly | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 376 | 132 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Small-Business (59.2% of reviews) | 
| **Entry Level Price** | No pricing available | $124.00 Per Month | 

---
## Top Pros & Cons

### Helpjuice

Pros:
- Ease of Use (121 reviews)
- Helpful (102 reviews)

Cons:
- Editing Difficulties (36 reviews)
- Limited Customization (31 reviews)

### Stonly

Pros:
- Ease of Use (10 reviews)
- Features (6 reviews)

Cons:
- Missing Features (3 reviews)
- Lack of Features (2 reviews)

---
## Ratings Comparison
| Rating | Helpjuice | Stonly | 
|---|---|---|
  | **Meets Requirements** | 9.0 (355 reviews) | 9.2 (105 reviews) | 
  | **Ease of Use** | 9.1 (371 reviews) | 9.0 (105 reviews) | 
  | **Ease of Setup** | 9.2 (327 reviews) | 8.7 (83 reviews) | 
  | **Ease of Admin** | 9.1 (284 reviews) | 9.0 (84 reviews) | 
  | **Quality of Support** | 9.5 (336 reviews) | 9.2 (93 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (279 reviews) | 9.3 (81 reviews) | 
  | **Product Direction (% positive)** | 9.5 (354 reviews) | 9.5 (102 reviews) | 

---
## Pricing

### Helpjuice

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Stonly

#### Entry-Level Pricing

Plan: Starter

Price: $124.00 Per Month

Description: Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.

Key Features:
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base

[Browse all 4 editions](https://www.g2.com/products/stonly/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **Stonly** | 8.3/10 | 26 |

#### Ticket and Case Management

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (11 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (10 reviews) | 
| **Workflow** | Not enough data | 9.6 (13 reviews) | 
| **Response Automation** | Not enough data | 8.3 (8 reviews) | 
| **SLA Management** | Not enough data | 7.9 (8 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.5 (11 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.7 (10 reviews) | 

#### Generative AI

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.3 (14 reviews) | 
| **Email to Case** | Not enough data | 8.3 (11 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (8 reviews) | 
| **Social Integration** | Not enough data | 7.0 (5 reviews) | 
| **Voice** | Not enough data | 6.7 (6 reviews) | 

#### Platform

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (6 reviews) | 
| **Customization ** | Not enough data | 8.7 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (16 reviews) | 
| **Integration** | Not enough data | 8.6 (14 reviews) | 
| **Reporting** | Not enough data | 7.3 (13 reviews) | 
| **Dashboards** | Not enough data | 7.7 (14 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | 8.7/10 | 81 |
| **Stonly** | 9.1/10 | 30 |

#### Administration

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Database Management ** | 8.8 (77 reviews) | 9.1 (13 reviews) | 
| **Data Workflows** | 8.6 (73 reviews) | 9.0 (12 reviews) | 
| **Issue Management** | 8.7 (73 reviews) | 9.3 (15 reviews) | 

#### Knowledge Management

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Knowledge Base** | 9.3 (71 reviews) | 9.4 (24 reviews) | 
| **Publishing Workflows** | 8.8 (68 reviews) | 9.6 (16 reviews) | 
| **Analytics** | 8.9 (69 reviews) | 8.9 (16 reviews) | 

#### Compliance

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Policies and Controls** | 8.7 (76 reviews) | 9.3 (18 reviews) | 
| **Data Governance** | 8.7 (74 reviews) | 9.2 (15 reviews) | 
| **Compliance** | 8.5 (74 reviews) | 9.2 (16 reviews) | 
| **Auditing** | 8.3 (73 reviews) | 9.1 (15 reviews) | 

#### Customer Support

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Intelligent Search** | 8.7 (70 reviews) | 9.2 (14 reviews) | 
| **Suggestions** | 8.6 (69 reviews) | 9.2 (13 reviews) | 
| **Decision Trees** | 8.5 (68 reviews) | 9.5 (18 reviews) | 

#### Data Security

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Risk Data Attributes** | 8.5 (72 reviews) | 9.1 (13 reviews) | 
| **Data Transport** | 8.6 (70 reviews) | 8.7 (14 reviews) | 
| **Access Management** | 9.0 (70 reviews) | 9.0 (17 reviews) | 
| **Multi-Factor Authentication** | Feature Not Available | 8.8 (13 reviews) | 

#### Administration

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Integrations** | 8.4 (67 reviews) | 8.8 (15 reviews) | 
| **User, Role, and Access Management** | 8.9 (68 reviews) | 9.5 (19 reviews) | 
| **Performance and Reliability** | 9.2 (70 reviews) | 9.7 (18 reviews) | 

#### Generative AI

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **AI Text Summarization** | 8.3 (63 reviews) | 8.3 (9 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | 8.3/10 | 291 |
| **Stonly** | 8.6/10 | 44 |

#### Knowledge Pages

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Templates** | 8.0 (268 reviews) | 8.5 (26 reviews) | 
| **In-Content Feedback** | 8.5 (278 reviews) | 8.7 (21 reviews) | 
| **Versioning and Version History** | 8.9 (276 reviews) | 8.3 (21 reviews) | 
| **Decision Trees** | 8.2 (272 reviews) | 9.0 (27 reviews) | 
| **Duplicate Detection** | 7.2 (266 reviews) | 7.7 (15 reviews) | 
| **Content Editor** | 8.7 (277 reviews) | 9.0 (31 reviews) | 

#### Knowledge Dissemination

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Page Analytics** | 8.7 (270 reviews) | 8.1 (27 reviews) | 
| **Permissions** | 9.0 (275 reviews) | 8.6 (28 reviews) | 
| **Knowledge Sharing** | 8.9 (269 reviews) | 9.5 (38 reviews) | 
| **Notifications** | 8.5 (263 reviews) | 8.5 (25 reviews) | 
| **Advanced Search** | 8.6 (263 reviews) | 8.1 (22 reviews) | 
| **Browser Extension** | 7.8 (255 reviews) | 8.4 (24 reviews) | 
| **Organization** | 9.1 (265 reviews) | 8.9 (27 reviews) | 
| **Other Integrations** | 7.8 (253 reviews) | 8.1 (14 reviews) | 
| **Knowledge Integrations** | 7.9 (251 reviews) | 8.9 (23 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Adaptive Learning** | 7.5 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (41 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (40 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **Stonly** | 9.1/10 | 25 |

#### Generative AI

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.0 (7 reviews) | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Customization ** | Not enough data | 8.7 (19 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | 9.5 (7 reviews) | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | 8.2/10 | 175 |
| **Stonly** | 8.1/10 | 56 |

#### Generative AI

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **AI Text Summarization** | 8.4 (117 reviews) | 7.9 (20 reviews) | 

#### Self-Service Experience

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Knowledge Base** | 9.6 (170 reviews) | 9.1 (47 reviews) | 
| **Searchable Articles** | 9.0 (166 reviews) | 8.5 (43 reviews) | 
| **Community Forums** | 7.4 (149 reviews) | 6.9 (25 reviews) | 
| **Mobile Optimization** | 8.5 (148 reviews) | 8.5 (30 reviews) | 
| **Personalization** | 8.8 (149 reviews) | 8.9 (40 reviews) | 

#### Self-Service Platform

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Branding** | 9.4 (159 reviews) | 8.7 (48 reviews) | 
| **Automation** | 8.1 (146 reviews) | 8.1 (42 reviews) | 
| **Artificial Intelligence** | 8.0 (147 reviews) | 6.2 (32 reviews) | 
| **Integrations** | 8.1 (142 reviews) | 8.1 (41 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (40 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (40 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (40 reviews) | Not enough data | 
| **Decision Making** | 8.1 (40 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **Stonly** | N/A | N/A |

#### Generative AI

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **Stonly** | N/A | N/A |

#### Knowledge Base

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Helpjuice | Stonly | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)


**Unique to Stonly (3):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpjuice | Stonly | 
|---|---|---|
| **Small-Business** | 39.2% | 59.2% | 
| **Mid-Market** | 48.8% | 33.8% | 
| **Enterprise** | 12.0% | 6.9% | 

### By Industry

#### Helpjuice

- **Computer Software:** 24.3%
- **Information Technology and Services:** 12.0%
- **Telecommunications:** 4.8%
- **Hospital & Health Care:** 2.9%
- **Financial Services:** 2.7%
- **Consumer Services:** 2.7%
- **Marketing and Advertising:** 2.4%
- **Non-Profit Organization Management:** 2.4%
- **Primary/Secondary Education:** 1.6%
- **Education Management:** 1.6%
- **Other:** 42.7%

#### Stonly

- **Computer Software:** 35.4%
- **Information Technology and Services:** 10.8%
- **Financial Services:** 6.9%
- **Health, Wellness and Fitness:** 3.8%
- **Leisure, Travel & Tourism:** 3.1%
- **Education Management:** 2.3%
- **Electrical/Electronic Manufacturing:** 2.3%
- **Professional Training & Coaching:** 2.3%
- **Accounting:** 1.5%
- **Computer & Network Security:** 1.5%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to Helpjuice

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- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
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---
## Top Discussions

### Helpjuice

No discussions available for this product.

### Stonly

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpjuice-vs-stonly)