Compare Helpjuice vs Solvvy

See this
comparison of Helpjuice vs. Solvvy
based on data from user reviews. Helpjuice rates 4.4/5 stars with 5 reviews. Solvvy rates 4.8/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Helpjuice
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
9.0
Ease of Use
Ease of Use
9.3
9.0
Ease of Setup
Ease of SetupNot enough data available
8.7
Ease of Admin
Ease of AdminNot enough data available
9.1
Quality of Support
Quality of Support
9.7
9.5
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.5
Product Direction (% positive)
Product Direction (% positive)
7.7
9.2
Meets Requirements
Helpjuice
9.3
Solvvy
9.0
Ease of Use
Helpjuice
9.3
Solvvy
9.0
Ease of Setup
Helpjuice
Not enough data available
Solvvy
8.7
Ease of Admin
Helpjuice
Not enough data available
Solvvy
9.1
Quality of Support
Helpjuice
9.7
Solvvy
9.5
Ease of Doing Business With
Helpjuice
Not enough data available
Solvvy
9.5
Product Direction (% positive)
Helpjuice
7.7
Solvvy
9.2

Features

Knowledge Share
Knowledge Base
Helpjuice
9.7
Solvvy
Not enough data available
Searchable Articles
Helpjuice
9.7
Solvvy
9.1
Community Forums
Helpjuice
9.7
Solvvy
Not enough data available
Interactive FAQs & Forums
Helpjuice
10.0
Solvvy
8.6
Interaction
Web Portals
Helpjuice
9.7
Solvvy
9.5
Forum to Reponse
Helpjuice
Not enough data available
Solvvy
Not enough data available
Tickets and Tagging
Helpjuice
9.3
Solvvy
9.1
Live Chat
Helpjuice
9.7
Solvvy
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.0%
13.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
60.0%
86.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
0%
Helpjuice
Small-Business
20.0%
Mid-Market
60.0%
Enterprise
20.0%
Solvvy
Small-Business
13.8%
Mid-Market
86.2%
Enterprise
0%

Reviewers' Industry

 
Telecommunications
20.0%
Internet
24.1%
 
Performing Arts
20.0%
Computer Software
24.1%
 
Media Production
20.0%
Retail
13.8%
 
Internet
20.0%
Health, Wellness and Fitness
6.9%
 
Human Resources
20.0%
Food & Beverages
6.9%
 
Other
0.0%
Other
24.1%
Helpjuice
Telecommunications
20.0%
Performing Arts
20.0%
Media Production
20.0%
Internet
20.0%
Human Resources
20.0%
Other
0.0%
Solvvy
Internet
24.1%
Computer Software
24.1%
Retail
13.8%
Health, Wellness and Fitness
6.9%
Food & Beverages
6.9%
Other
24.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Internet

The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers.

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Most Helpful Critical Review
Most Helpful Critical Review
Lacy H.
User in Performing Arts

It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

 
Helpjuice
Most Helpful Favorable Review
Administrator in Internet

The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers.

Most Helpful Critical Review
Lacy H.
User in Performing Arts

It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.

Solvvy
Most Helpful Favorable Review
Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Screenshots

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Videos

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Helpjuice
No videos provided
Solvvy
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