# Helpjuice, ProProfs Knowledge Base Software, Viva Engage vs Confluence Comparison

| | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 3.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 376 | 30 | 1,441 | 4,353 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (46.7% of reviews) | Enterprise (59.6% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | No pricing available | $1,080.00 Per Year | No pricing available | Free 10 Users Per Month | 

---
## Top Pros & Cons

### Helpjuice

Pros:
- Ease of Use (80 reviews)
- Helpful (75 reviews)

Cons:
- Limited Customization (22 reviews)
- Editing Difficulties (20 reviews)

### ProProfs Knowledge Base Software

**Not enough data**

### Viva Engage

Pros:
- Ease of Use (3 reviews)
- Sharing Ease (3 reviews)

Cons:
- Distraction (2 reviews)
- Lack of Notifications (2 reviews)

### Confluence

Pros:
- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)

---
## Ratings Comparison
| Rating | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.0 (355 reviews) | 9.2 (22 reviews) | 7.9 (1264 reviews) | 8.5 (3688 reviews) | 
  | **Ease of Use** | 9.1 (371 reviews) | 9.5 (22 reviews) | 8.1 (1280 reviews) | 8.0 (3737 reviews) | 
  | **Ease of Setup** | 9.2 (327 reviews) | 8.9 (11 reviews) | 8.3 (178 reviews) | 8.3 (1227 reviews) | 
  | **Ease of Admin** | 9.1 (284 reviews) | 9.0 (10 reviews) | 7.7 (166 reviews) | 8.0 (899 reviews) | 
  | **Quality of Support** | 9.5 (336 reviews) | 9.3 (21 reviews) | 7.8 (757 reviews) | 8.1 (2526 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (279 reviews) | 8.8 (10 reviews) | 7.8 (147 reviews) | 8.5 (814 reviews) | 
  | **Product Direction (% positive)** | 9.5 (354 reviews) | 9.4 (19 reviews) | 6.0 (1264 reviews) | 7.5 (3619 reviews) | 

---
## Pricing

### Helpjuice

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Viva Engage

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Communication

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | 8.7/10 | 81 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Administration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Database Management ** | 8.8 (77 reviews) | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | 8.6 (73 reviews) | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | 8.7 (73 reviews) | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Knowledge Base** | 9.3 (71 reviews) | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | 8.8 (68 reviews) | Not enough data | Not enough data | Not enough data | 
| **Analytics** | 8.9 (69 reviews) | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Policies and Controls** | 8.7 (76 reviews) | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | 8.7 (74 reviews) | Not enough data | Not enough data | Not enough data | 
| **Compliance** | 8.5 (74 reviews) | Not enough data | Not enough data | Not enough data | 
| **Auditing** | 8.3 (73 reviews) | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Intelligent Search** | 8.7 (70 reviews) | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | 8.6 (69 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | 8.5 (68 reviews) | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Risk Data Attributes** | 8.5 (72 reviews) | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | 8.6 (70 reviews) | Not enough data | Not enough data | Not enough data | 
| **Access Management** | 9.0 (70 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Feature Not Available | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Integrations** | 8.4 (67 reviews) | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.9 (68 reviews) | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.2 (70 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.3 (63 reviews) | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | 8.3/10 | 291 |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Viva Engage** | N/A | N/A |
| **Confluence** | 8.3/10 | 1088 |

#### Knowledge Pages

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Templates** | 8.0 (268 reviews) | 8.3 (6 reviews) | Not enough data | 8.5 (794 reviews) | 
| **In-Content Feedback** | 8.5 (278 reviews) | 8.6 (6 reviews) | Not enough data | 8.5 (740 reviews) | 
| **Versioning and Version History** | 8.9 (276 reviews) | 9.2 (6 reviews) | Not enough data | 8.9 (800 reviews) | 
| **Decision Trees** | 8.2 (272 reviews) | Feature Not Available | Not enough data | 8.3 (659 reviews) | 
| **Duplicate Detection** | 7.2 (266 reviews) | Not enough data | Not enough data | 7.8 (441 reviews) | 
| **Content Editor** | 8.7 (277 reviews) | Not enough data | Not enough data | 8.6 (535 reviews) | 

#### Knowledge Dissemination

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Page Analytics** | 8.7 (270 reviews) | 8.9 (6 reviews) | Not enough data | 8.3 (674 reviews) | 
| **Permissions** | 9.0 (275 reviews) | 9.4 (6 reviews) | Not enough data | 8.6 (790 reviews) | 
| **Knowledge Sharing** | 8.9 (269 reviews) | 9.2 (6 reviews) | Not enough data | 9.2 (898 reviews) | 
| **Notifications** | 8.5 (263 reviews) | 9.4 (6 reviews) | Not enough data | 8.6 (795 reviews) | 
| **Advanced Search** | 8.6 (263 reviews) | Not enough data | Not enough data | 8.1 (494 reviews) | 
| **Browser Extension** | 7.8 (255 reviews) | Not enough data | Not enough data | 7.8 (423 reviews) | 
| **Organization** | 9.1 (265 reviews) | Not enough data | Not enough data | 8.7 (558 reviews) | 
| **Other Integrations** | 7.8 (253 reviews) | Not enough data | Not enough data | 8.5 (523 reviews) | 
| **Knowledge Integrations** | 7.9 (251 reviews) | Not enough data | Not enough data | 8.5 (451 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Adaptive Learning** | 7.5 (41 reviews) | Not enough data | Not enough data | 7.7 (178 reviews) | 
| **Natural Language Interaction** | 7.7 (41 reviews) | Not enough data | Not enough data | 7.6 (179 reviews) | 
| **Proactive Assistance** | 7.5 (40 reviews) | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | 8.5/10 | 77 |

#### Login Options 

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | 9.5 (59 reviews) | 
| **Password Saver** | Not enough data | Not enough data | Not enough data | 8.7 (43 reviews) | 

#### Productivity

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Email Client** | Not enough data | Not enough data | Not enough data | 7.9 (39 reviews) | 
| **Split Screen** | Not enough data | Not enough data | Not enough data | 8.3 (43 reviews) | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 8.5 (42 reviews) | 
| **Virtual Assistant** | Not enough data | Not enough data | Not enough data | 8.1 (44 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | Not enough data | 8.4 (45 reviews) | 

#### Customization 

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Custom Workflows** | Not enough data | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **Multiple Workspaces** | Not enough data | Not enough data | Not enough data | 9.1 (47 reviews) | 
| **Custom Application Integration** | Not enough data | Not enough data | Not enough data | 8.6 (42 reviews) | 

#### Agentic AI - Unified Workspaces

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 8.2 (41 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | 8.6/10 | 98 |

#### Automation

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Customization** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Data repository** | Not enough data | Not enough data | Not enough data | 8.8 (63 reviews) | 

#### Administration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Procedures** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Remote Work** | Not enough data | Not enough data | Not enough data | 9.2 (57 reviews) | 

#### Project management

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | Not enough data | 9.0 (58 reviews) | 
| **Dependencies** | Not enough data | Not enough data | Not enough data | 8.6 (58 reviews) | 
| **Planning** | Not enough data | Not enough data | Not enough data | 8.9 (59 reviews) | 
| **Views** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Critical Path** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 8.7 (61 reviews) | 

#### Workload

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 8.2 (54 reviews) | 
| **Workspace** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Configuration** | Not enough data | Not enough data | Not enough data | 8.8 (57 reviews) | 
| **Insights** | Not enough data | Not enough data | Not enough data | 8.4 (57 reviews) | 

#### Communication & Collaboration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | Not enough data | 8.8 (56 reviews) | 
| **Document Management** | Not enough data | Not enough data | Not enough data | 9.3 (68 reviews) | 
| **Collaboration** | Not enough data | Not enough data | Not enough data | 9.2 (69 reviews) | 

#### Cost Management

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | Not enough data | 8.0 (55 reviews) | 
| **Time & Expense** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Profitability** | Not enough data | Not enough data | Not enough data | 8.0 (53 reviews) | 

#### Integration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Front Office** | Not enough data | Not enough data | Not enough data | 8.4 (52 reviews) | 
| **Back Office** | Not enough data | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **External data** | Not enough data | Not enough data | Not enough data | 8.2 (54 reviews) | 

#### Generative AI

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.4 (57 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.4 (56 reviews) | 

#### Agentic AI - Work Management

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.0 (50 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.0 (52 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.1 (52 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.3 (52 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | 8.5/10 | 128 |

#### Communication

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Chat** | Not enough data | Not enough data | Not enough data | 7.4 (65 reviews) | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 8.7 (68 reviews) | 
| **External** | Not enough data | Not enough data | Not enough data | 8.0 (65 reviews) | 
| **Feedback** | Not enough data | Not enough data | Not enough data | 8.3 (72 reviews) | 
| **Announcements** | Not enough data | Not enough data | Not enough data | 8.5 (68 reviews) | 

#### Content & Documents

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 9.0 (77 reviews) | 
| **Notes** | Not enough data | Not enough data | Not enough data | 9.0 (75 reviews) | 
| **Search** | Not enough data | Not enough data | Not enough data | 8.7 (76 reviews) | 
| **Versioning** | Not enough data | Not enough data | Not enough data | 9.0 (74 reviews) | 

#### Controls

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Custom Views** | Not enough data | Not enough data | Not enough data | 8.4 (65 reviews) | 
| **Followers** | Not enough data | Not enough data | Not enough data | 8.5 (66 reviews) | 
| **User Management** | Not enough data | Not enough data | Not enough data | 8.8 (68 reviews) | 
| **Calendars** | Not enough data | Not enough data | Not enough data | 8.2 (64 reviews) | 
| **Public Sharing** | Not enough data | Not enough data | Not enough data | 8.5 (66 reviews) | 

#### Project Management

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 8.4 (70 reviews) | 
| **Planning** | Not enough data | Not enough data | Not enough data | 8.6 (67 reviews) | 
| **Visibility** | Not enough data | Not enough data | Not enough data | 9.0 (68 reviews) | 
| **Integration** | Not enough data | Not enough data | Not enough data | 9.2 (74 reviews) | 

#### Remote Collaboration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Alignment** | Not enough data | Not enough data | Not enough data | 9.0 (67 reviews) | 
| **Accountability** | Not enough data | Not enough data | Not enough data | 8.9 (66 reviews) | 
| **Connectivity** | Not enough data | Not enough data | Not enough data | 8.7 (67 reviews) | 
| **Offline Mode** | Not enough data | Not enough data | Not enough data | 7.5 (65 reviews) | 

#### Generative AI

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.2 (70 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 7.6 (62 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.9 (62 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | 8.2/10 | 175 |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Viva Engage** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.4 (117 reviews) | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Knowledge Base** | 9.6 (170 reviews) | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 9.0 (166 reviews) | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 7.4 (149 reviews) | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.5 (148 reviews) | Not enough data | Not enough data | Not enough data | 
| **Personalization** | 8.8 (149 reviews) | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Branding** | 9.4 (159 reviews) | Not enough data | Not enough data | Not enough data | 
| **Automation** | 8.1 (146 reviews) | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.0 (147 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integrations** | 8.1 (142 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 7.6 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.8 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.2 (39 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.7 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 8.1 (40 reviews) | Not enough data | Not enough data | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | 9.0/10 | 9 |
| **Confluence** | N/A | N/A |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Community Building** | Not enough data | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **User Generated Content** | Not enough data | Not enough data | 9.4 (9 reviews) | Not enough data | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Polls & Surveys** | Not enough data | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Analytics & Reporting** | Not enough data | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 9.0 (8 reviews) | Not enough data | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | 8.3/10 | 219 |

#### Management and Discovery - IT Documentation

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | 8.3 (186 reviews) | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 8.5 (189 reviews) | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | 8.5 (189 reviews) | 

#### Operations - IT Documentation

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (190 reviews) | 
| **Automation** | Not enough data | Not enough data | Not enough data | 8.0 (181 reviews) | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 8.2 (178 reviews) | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Helpjuice** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Viva Engage** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Knowledge Base

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Helpjuice (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Viva Engage (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to Confluence (5):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpjuice | ProProfs Knowledge Base Software | Viva Engage | Confluence | 
|---|---|---|---|---|
| **Small-Business** | 39.2% | 43.3% | 10.2% | 18.3% | 
| **Mid-Market** | 48.8% | 46.7% | 30.2% | 48.3% | 
| **Enterprise** | 12.0% | 10.0% | 59.6% | 33.4% | 

### By Industry

#### Helpjuice

- **Computer Software:** 24.3%
- **Information Technology and Services:** 12.0%
- **Telecommunications:** 4.8%
- **Hospital & Health Care:** 2.9%
- **Financial Services:** 2.7%
- **Consumer Services:** 2.7%
- **Marketing and Advertising:** 2.4%
- **Non-Profit Organization Management:** 2.4%
- **Primary/Secondary Education:** 1.6%
- **Education Management:** 1.6%
- **Other:** 42.7%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Viva Engage

- **Information Technology and Services:** 14.8%
- **Computer Software:** 6.8%
- **Hospital & Health Care:** 5.2%
- **Education Management:** 3.9%
- **Higher Education:** 3.8%
- **Non-Profit Organization Management:** 3.6%
- **Retail:** 3.5%
- **Accounting:** 3.4%
- **Management Consulting:** 2.7%
- **Financial Services:** 2.5%
- **Other:** 49.5%

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Helpjuice

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12428 reviews)

### Alternatives to Viva Engage

- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [Jive](https://www.g2.com/products/jive/reviews) — 3.8/5 stars (309 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (290 reviews)
- [Sociabble](https://www.g2.com/products/sociabble/reviews) — 4.7/5 stars (389 reviews)
- [Staffbase](https://www.g2.com/products/staffbase/reviews) — 4.6/5 stars (247 reviews)

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39046 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12428 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15380 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13641 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)

---
## Top Discussions

### Helpjuice

No discussions available for this product.

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Viva Engage

- Title: [I'm new to Yammer and unsure how to engage my team in company-wide discussions. Any advice?](https://www.g2.com/discussions/i-m-new-to-yammer-and-unsure-how-to-engage-my-team-in-company-wide-discussions-any-advice) — 2 comments
  > **Top comment:** "To engage your team on Yammer, start by setting a welcoming tone with introductions and simple icebreaker questions. Tag team members in relevant posts,..."
- Title: [Is yammer any good?](https://www.g2.com/discussions/is-yammer-any-good) — 1 comment
  > **Top comment:** "Yes it’s a great tool for employee communication. "
- Title: [What can yammer be used for?](https://www.g2.com/discussions/what-can-yammer-be-used-for) — 1 comment
  > **Top comment:** "Networking with colleagues"
- Title: [Can i get notifications of when a poll is being answered and the progress made based on the number of users that have submitted their answers to determine percentages of participation?](https://www.g2.com/discussions/can-i-get-notifications-of-when-a-poll-is-being-answered-and-the-progress-made-based-on-the-number-of-users-that-have-submitted-their-answers-to-determine-percentages-of-participation) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can get notifications in your email"
- Title: [Whats the best way to use Yammer is it only for sharing an update or a post?](https://www.g2.com/discussions/30075-whats-the-best-way-to-use-yammer-is-it-only-for-sharing-an-update-or-a-post) — 1 comment
  > **Top comment:** "in the application but the Web interface is not bad at all"

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpjuice-vs-proprofs-knowledge-base-software-vs-viva-engage-vs-confluence)