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At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
No pricing available
$1,080.00 Per Year
Helpjuice
Star Rating
(362)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in its Ease of Use with a score of 9.5, making it highly intuitive for new users, while Helpjuice, with a score of 8.9, is noted to have a steeper learning curve.
- Reviewers mention that ProProfs offers superior Versioning and Version History features, scoring 9.2, which allows for better tracking of changes, whereas Helpjuice's score of 8.6 indicates room for improvement in this area.
- G2 users highlight ProProfs' strong Quality of Support with a consistent score of 9.3, suggesting that users feel well-supported, while Helpjuice matches this score but reviewers note that response times can vary.
- Users on G2 appreciate ProProfs' Knowledge Base functionality, scoring 9.0, which is praised for its comprehensive features, while Helpjuice scores slightly higher at 9.5, with users specifically mentioning its advanced search capabilities.
- Reviewers say that ProProfs' Content Editor is user-friendly and effective, scoring 8.3, while Helpjuice's editor, although functional, received feedback indicating it could benefit from more robust features, reflected in its lower score of 8.0.
- Users report that ProProfs' Analytics features, scoring 8.7, provide valuable insights into content performance, while Helpjuice, with a score of 8.4, is seen as less comprehensive in its reporting capabilities.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Helpjuice
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.0
343
9.2
22
Ease of Use
9.1
358
9.5
22
Ease of Setup
9.2
315
8.9
11
Ease of Admin
9.2
277
9.0
10
Quality of Support
9.5
324
9.3
21
Has the product been a good partner in doing business?
9.4
272
8.8
10
Product Direction (% positive)
9.5
342
9.4
19
Features by Category
Administration
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Not enough data
Knowledge Management
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Not enough data
Compliance
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Not enough data
Customer Support
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Not enough data
Data Security
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Not enough data
Administration
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
Knowledge Pages
8.0
269
8.3
6
8.5
276
8.6
6
8.8
274
9.2
6
8.2
271
Feature Not Available
7.1
265
Not enough data
8.7
274
Not enough data
Knowledge Dissemination
8.7
269
8.9
6
9.0
274
9.4
6
8.8
267
9.2
6
8.5
263
9.4
6
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Not enough data
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Not enough data
Generative AI
8.4
117
Not enough data
Self-Service Experience
9.6
163
9.4
9
9.1
161
8.8
8
7.4
149
7.1
7
8.5
148
Not enough data
8.8
148
Not enough data
Self-Service Platform
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Not enough data
Agentic AI - Customer Self-Service
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and ProProfs Knowledge Base Software are categorized as Contact Center Knowledge Base, Customer Self-Service, and Knowledge Base
Unique Categories
Helpjuice has no unique categories
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools, Help Authoring Tool (HAT), and IT Documentation
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.9%
Information Technology and Services
11.6%
Telecommunications
4.1%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.9%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Alternatives
Discussions
Helpjuice has no discussions with answers
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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