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Compare Helpjuice and KnowledgeOwl 
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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
$100.00
Helpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceKnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in its Content Editor feature, scoring a remarkable 9.5, which allows for a more intuitive and user-friendly experience when creating and managing content. In contrast, Helpjuice's Content Editor received a lower score of 8.3, indicating that users may find it less flexible or harder to navigate.
- Reviewers mention that KnowledgeOwl's Quality of Support is outstanding, with a score of 9.7, highlighting the responsiveness and helpfulness of their support team. Helpjuice, while still strong at 9.3, may not provide the same level of immediate assistance that KnowledgeOwl users have come to appreciate.
- G2 users indicate that KnowledgeOwl's Knowledge Base feature is highly effective, scoring 9.0, which facilitates better organization and accessibility of information. Helpjuice also scores well at 9.5, but users report that KnowledgeOwl's interface is more user-friendly for everyday tasks.
- Users on G2 report that KnowledgeOwl's Searchable Articles feature is superior, with a score of 9.4, making it easier for users to find relevant information quickly. Helpjuice's score of 8.7 suggests that while it is functional, it may not be as efficient in delivering search results.
- Reviewers mention that KnowledgeOwl's Versioning and Version History feature, scoring 8.7, is particularly beneficial for teams needing to track changes over time. Helpjuice's score of 8.6 indicates it offers similar functionality, but KnowledgeOwl's users feel it is more robust and reliable.
- Users say that KnowledgeOwl's Mobile Optimization feature, with a score of 8.6, provides a seamless experience on mobile devices, which is crucial for teams on the go. Helpjuice, scoring 8.3, may not deliver the same level of mobile usability, leading to potential frustrations for users who rely on mobile access.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableKnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Helpjuice
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
9.0
344
9.1
117
Ease of Use
9.1
359
9.2
118
Ease of Setup
9.2
316
8.9
88
Ease of Admin
9.1
278
9.1
90
Quality of Support
9.5
325
9.7
111
Has the product been a good partner in doing business?
9.4
273
9.7
86
Product Direction (% positive)
9.5
343
9.6
117
Features by Category
Administration
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Not enough data
Knowledge Management
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Not enough data
Compliance
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Not enough data
Customer Support
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Not enough data
Data Security
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Not enough data
Administration
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
Knowledge Pages
8.0
269
8.6
43
8.5
276
8.4
43
8.8
274
8.8
44
8.2
271
7.0
39
7.1
265
6.8
38
8.7
275
9.6
42
Knowledge Dissemination
8.7
269
8.3
46
9.0
274
9.5
45
8.8
267
9.3
45
8.5
263
8.5
41
8.6
262
8.3
43
7.8
255
Feature Not Available
9.1
266
9.7
42
7.8
253
8.4
36
7.9
252
8.3
38
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Feature Not Available
Generative AI
8.4
117
7.9
7
Self-Service Experience
9.6
164
9.5
29
9.0
162
9.4
29
7.4
149
6.9
23
8.5
148
8.6
21
8.8
148
Feature Not Available
Self-Service Platform
9.4
156
9.5
24
8.1
145
8.9
22
8.0
144
6.9
21
8.0
141
8.6
23
Agentic AI - Customer Self-Service
7.6
40
Feature Not Available
7.7
40
Feature Not Available
7.7
40
Feature Not Available
7.8
40
Feature Not Available
8.2
39
Feature Not Available
7.7
40
Feature Not Available
8.1
40
Feature Not Available
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and KnowledgeOwl are categorized as Customer Self-Service and Knowledge Base
Unique Categories
Helpjuice is categorized as Contact Center Knowledge Base
KnowledgeOwl has no unique categories
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Discussions
Helpjuice has no discussions with answers
KnowledgeOwl has no discussions with answers
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