Compare Helpjuice and IT Glue 
Featured Products
At a Glance
Market Segments
Mid-Market (48.8% of reviews)
Small-Business (70.1% of reviews)
Entry-Level Pricing
No pricing available
$29.00 1 User Per Month
Helpjuice
Star Rating
(374)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceIT Glue
Star Rating
(656)4.7 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plansHelpjuice vs IT Glue
When assessing the two solutions, reviewers found them equally easy to use. However, Helpjuice is easier to set up and administer.reviewers also preferred doing business with Helpjuice overall.
- Reviewers felt that IT Glue meets the needs of their business better than Helpjuice.
- When comparing quality of ongoing product support, reviewers felt that Helpjuice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpjuice over IT Glue.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableIT Glue
Basic
$29.00
1 User Per Month
5 user minimum
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts
Free Trial
Helpjuice
Free Trial is available
IT Glue
No trial information availableRatings
Meets Requirements
9.0
353
9.2
553
Ease of Use
9.1
369
9.1
603
Ease of Setup
9.2
325
8.7
434
Ease of Admin
9.1
284
9.0
365
Quality of Support
9.5
334
8.8
443
Has the product been a good partner in doing business?
9.4
279
9.0
351
Product Direction (% positive)
9.5
352
8.9
557
Features by Category
Administration
8.8
76
Not enough data
8.6
73
Not enough data
8.7
73
Not enough data
Knowledge Management
9.3
70
Not enough data
8.8
68
Not enough data
8.9
68
Not enough data
Compliance
8.7
76
Not enough data
8.7
74
Not enough data
8.5
74
Not enough data
8.3
73
Not enough data
Customer Support
8.7
70
Not enough data
8.6
69
Not enough data
8.5
68
Not enough data
Data Security
8.5
72
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Feature Not Available
Not enough data
Administration
8.4
67
Not enough data
8.9
68
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
Task Tracking
Not enough data
8.3
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Checklist Options
Not enough data
8.0
332
Not enough data
Feature Not Available
Not enough data
8.0
307
Software Availability
Not enough data
8.6
355
Not enough data
8.8
354
Not enough data
6.9
324
Not enough data
8.4
314
Knowledge Pages
8.0
268
7.9
358
8.5
277
Feature Not Available
8.8
275
8.9
370
8.2
272
Feature Not Available
7.2
265
Feature Not Available
8.7
275
8.4
366
Knowledge Dissemination
8.7
268
7.9
327
9.0
274
8.7
375
8.8
268
9.2
388
8.5
262
8.1
355
8.6
262
8.4
375
7.8
254
7.8
346
9.1
265
9.0
382
7.8
253
8.4
367
7.9
251
8.4
352
Agentic AI - Knowledge Base
7.5
41
6.4
15
7.7
41
6.0
15
7.5
40
6.2
15
Asset Inventory
Not enough data
9.2
20
Not enough data
8.7
19
Not enough data
8.3
19
Not enough data
7.8
19
Not enough data
7.5
20
Generative AI
Not enough data
4.8
18
Not enough data
5.0
18
Agentic AI - IT Asset Management
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
6
Management
Not enough data
8.4
19
Not enough data
8.1
18
Not enough data
7.2
18
Not enough data
8.9
18
Generative AI
8.4
117
Not enough data
Self-Service Experience
9.6
168
Not enough data
9.0
164
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
149
Not enough data
Self-Service Platform
9.4
158
Not enough data
8.1
145
Not enough data
8.0
145
Not enough data
8.0
141
Not enough data
Agentic AI - Customer Self-Service
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.0
32
Not enough data
8.5
32
Not enough data
8.6
33
Operations - IT Documentation
Not enough data
7.8
33
Not enough data
7.7
32
Not enough data
7.6
33
Usability & Access
Not enough data
8.9
404
Not enough data
7.8
392
Not enough data
6.7
386
Not enough data
8.8
399
Not enough data
9.0
413
Security Measures
Not enough data
9.1
417
Not enough data
9.3
431
Not enough data
Feature Not Available
Storage
Not enough data
6.8
333
Not enough data
8.2
401
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and IT Glue are categorized as Knowledge Base
Unique Categories
Helpjuice is categorized as Contact Center Knowledge Base and Customer Self-Service
IT Glue is categorized as IT Documentation, IT Asset Management, Standard Operating Procedures, and Password Managers
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IT Glue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.1%
Information Technology and Services
12.1%
Telecommunications
4.8%
Hospital & Health Care
2.7%
Financial Services
2.7%
Other
53.6%
Information Technology and Services
56.9%
Computer & Network Security
21.3%
Computer Networking
2.8%
Consulting
2.0%
Manufacturing
1.5%
Other
15.5%
Discussions
Helpjuice has no discussions with answers
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is Glue in information technology?
1 Comment
JO
IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to...Read more
What is ITGlue?
1 Comment
JO
IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible....Read more
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