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Compare HelpHero and WalkMe 
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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
$0.00
No pricing available
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 7 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in its ServiceNow Integration, receiving a perfect score of 10.0, which reviewers say significantly enhances workflow efficiency for enterprise users.
- Reviewers mention that HelpHero shines in Quality of Support, with a score of 9.9, indicating that users feel well-supported and valued, especially in small business environments.
- G2 users highlight that HelpHero's Ease of Use is superior, scoring 9.4 compared to WalkMe's 8.3, which users say makes it more accessible for teams without extensive technical expertise.
- Users on G2 report that WalkMe's Click Tracking feature is highly effective, scoring 9.0, which reviewers say provides valuable insights into user interactions, particularly for larger enterprises.
- Reviewers mention that HelpHero's Behavior-responsive Messaging feature, scoring 9.3, allows for personalized user experiences that significantly improve engagement, a feature that small businesses find particularly beneficial.
- Users say that WalkMe's Text Bubble Walkthroughs score 9.0, which reviewers appreciate for its clarity and effectiveness in guiding users through complex processes, making it a strong choice for enterprise-level applications.
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
WalkMe
No pricing availableFree Trial
HelpHero
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.9
14
8.7
465
Ease of Use
9.4
14
8.3
473
Ease of Setup
9.4
9
8.1
382
Ease of Admin
9.4
9
8.3
360
Quality of Support
9.9
14
8.8
460
Has the product been a good partner in doing business?
9.6
9
8.9
358
Product Direction (% positive)
10.0
14
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
Not enough data
7.9
286
8.5
9
8.1
320
User Support
8.8
8
8.6
310
Not enough data
7.7
250
9.3
7
8.0
258
Walkthrough Type
9.1
9
8.0
266
9.9
13
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
HelpHero and WalkMe are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
WalkMe is categorized as ServiceNow Store Apps, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
HelpHero has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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