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Compare HelpDocs and KnowledgeOwl 
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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
$49.00 Per Month
$100.00
HelpDocs
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansKnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in its Content Editor with a score of 9.5, allowing for a seamless and intuitive experience when creating and managing documentation. In contrast, HelpDocs, while functional, does not match this level of user satisfaction in content creation tools.
- Reviewers mention that KnowledgeOwl's Quality of Support is outstanding, scoring 9.7, which indicates a strong commitment to customer service. HelpDocs, on the other hand, received a lower score of 8.9, suggesting that users may not find the same level of responsiveness or assistance.
- G2 users highlight KnowledgeOwl's superior Knowledge Base functionality, scoring 9.5, which includes features like Link Sharing and Searchable Articles. HelpDocs, while still effective, scored lower in these areas, particularly with Searchable Articles at 8.0, indicating a less robust user experience.
- Users on G2 report that KnowledgeOwl's Branding capabilities are highly customizable, scoring 9.5, which allows businesses to maintain their identity within the platform. HelpDocs, however, scored only 7.8, suggesting limitations in branding options that may not meet all user needs.
- Reviewers mention that KnowledgeOwl's Automation features, with a score of 8.9, provide effective tools for streamlining processes, whereas HelpDocs scored slightly lower at 8.3, indicating that users may find fewer automation options available.
- Users say that KnowledgeOwl's Permissions system, scoring 9.5, offers robust role-based access controls, which is crucial for organizations managing sensitive information. HelpDocs, while functional, scored lower at 8.2, suggesting that its permissions may not be as comprehensive or user-friendly.
Pricing
Entry-Level Pricing
HelpDocs
Seed
$49.00
Per Month
Keep your ticket volume at healthy levels.
- 2 users
- Unlimited public visitors
- Unlimited articles
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
HelpDocs
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
8.8
16
9.1
117
Ease of Use
9.0
16
9.2
118
Ease of Setup
Not enough data
8.9
88
Ease of Admin
8.6
6
9.1
90
Quality of Support
9.0
13
9.7
111
Has the product been a good partner in doing business?
9.3
5
9.7
86
Product Direction (% positive)
10.0
16
9.6
117
Features by Category
Knowledge Pages
Not enough data
8.6
43
Not enough data
8.4
43
Not enough data
8.8
44
Not enough data
7.0
39
Not enough data
6.8
38
Not enough data
9.6
42
Knowledge Dissemination
Not enough data
8.3
46
Not enough data
9.5
45
Not enough data
9.3
45
Not enough data
8.5
41
Not enough data
8.3
43
Not enough data
Feature Not Available
Not enough data
9.7
42
Not enough data
8.4
36
Not enough data
8.3
38
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
7.9
7
Self-Service Experience
8.8
10
9.5
29
8.2
10
9.4
29
8.1
9
6.9
23
8.3
7
8.6
21
8.3
7
Feature Not Available
Self-Service Platform
7.9
7
9.5
24
8.1
6
8.9
22
7.9
7
6.9
21
7.9
7
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDocs and KnowledgeOwl are categorized as Customer Self-Service
Reviews
Reviewers' Company Size
HelpDocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Internet
11.1%
Computer Software
11.1%
Warehousing
5.6%
Veterinary
5.6%
Other
50.0%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Alternatives
Discussions
HelpDocs has no discussions with answers
KnowledgeOwl has no discussions with answers
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