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Compare HelpDocs and Helpjuice 
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Helpjuice
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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$49.00 Per Month
No pricing available
HelpDocs
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansHelpjuice
Star Rating
(362)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Quality of Support with a score of 9.3, while HelpDocs trails slightly behind at 8.9. Reviewers mention that Helpjuice's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Helpjuice offers superior Knowledge Base features, scoring 9.0 compared to HelpDocs' 8.9. Users appreciate Helpjuice's robust Searchable Articles and Link Sharing capabilities, which enhance the user experience.
- G2 users highlight Helpjuice's Ease of Setup with a score of 9.1, indicating a smoother onboarding process compared to HelpDocs, which lacks a score in this area. Users say that Helpjuice's intuitive interface simplifies the initial setup, allowing teams to get started quickly.
- Users on G2 report that HelpDocs shines in Community Forums with a score of 8.1, while Helpjuice scores lower at 7.1. Reviewers mention that HelpDocs' community features foster better user engagement and collaboration.
- Reviewers mention that Helpjuice's Generative AI capabilities, particularly in AI Text Summarization, score 7.9, while HelpDocs performs better at 8.3. Users say that HelpDocs provides more effective AI tools for content creation and management.
- Users report that Helpjuice's Publishing Workflows score of 8.5 is a strong point, while HelpDocs has a lower score in this area. Reviewers mention that Helpjuice's streamlined workflows make it easier to publish and manage content efficiently.
Pricing
Entry-Level Pricing
HelpDocs
Seed
$49.00
Per Month
Keep your ticket volume at healthy levels.
- 2 users
- Unlimited public visitors
- Unlimited articles
Helpjuice
No pricing availableFree Trial
HelpDocs
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.8
16
9.0
343
Ease of Use
9.0
16
9.1
358
Ease of Setup
Not enough data
9.2
315
Ease of Admin
8.6
6
9.2
277
Quality of Support
9.0
13
9.5
324
Has the product been a good partner in doing business?
9.3
5
9.4
272
Product Direction (% positive)
10.0
16
9.5
342
Features by Category
Administration
Not enough data
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Knowledge Management
Not enough data
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Compliance
Not enough data
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Customer Support
Not enough data
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Data Security
Not enough data
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Administration
Not enough data
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Knowledge Pages
Not enough data
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
274
Knowledge Dissemination
Not enough data
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Agentic AI - Knowledge Base
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Generative AI
Not enough data
8.4
117
Self-Service Experience
8.8
10
9.6
163
8.2
10
9.1
161
8.1
9
7.4
149
8.3
7
8.5
148
8.3
7
8.8
148
Self-Service Platform
7.9
7
9.4
156
8.1
6
8.1
145
7.9
7
8.0
144
7.9
7
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDocs and Helpjuice are categorized as Customer Self-Service
Unique Categories
HelpDocs has no unique categories
Helpjuice is categorized as Contact Center Knowledge Base and Knowledge Base
Reviews
Reviewers' Company Size
HelpDocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Internet
11.1%
Computer Software
11.1%
Warehousing
5.6%
Veterinary
5.6%
Other
50.0%
Computer Software
24.9%
Information Technology and Services
11.6%
Telecommunications
4.1%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.9%
Alternatives
Discussions
HelpDocs has no discussions with answers
Helpjuice has no discussions with answers
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