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Compare HelpDeskZ and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Small-Business (36.4% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
HelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansHelpDeskZ vs Spiceworks Cloud Help Desk
- Reviewers felt that HelpDeskZ meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that HelpDeskZ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpDeskZ over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
HelpDeskZ
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
HelpDeskZ
No trial information availableSpiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.0
10
8.6
286
Ease of Use
8.8
10
8.7
287
Ease of Setup
Not enough data
8.7
215
Ease of Admin
Not enough data
8.8
217
Quality of Support
9.1
9
8.4
235
Has the product been a good partner in doing business?
Not enough data
8.9
176
Product Direction (% positive)
8.5
8
8.1
286
Features by Category
Ticket and Case Management
9.4
6
8.2
13
|
Verified
9.4
6
8.3
13
|
Verified
8.9
6
8.8
11
|
Verified
9.7
6
8.3
10
Not enough data
8.8
7
|
Verified
8.6
6
8.8
11
|
Verified
8.9
6
8.1
12
|
Verified
8.3
5
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
7
8.3
12
|
Verified
8.8
7
9.3
12
|
Verified
9.7
5
7.5
6
|
Verified
8.7
5
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDeskZ and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
HelpDeskZ has no unique categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
HelpDeskZ has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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