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Compare HelpDeskZ and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
HelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansHelpDeskZ vs ManageEngine ServiceDesk Plus
- Reviewers felt that HelpDeskZ meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that HelpDeskZ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpDeskZ over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
HelpDeskZ
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
HelpDeskZ
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
9.0
10
8.6
216
Ease of Use
8.8
10
8.5
216
Ease of Setup
Not enough data
8.1
158
Ease of Admin
Not enough data
8.4
157
Quality of Support
9.1
9
8.1
201
Has the product been a good partner in doing business?
Not enough data
8.3
149
Product Direction (% positive)
8.5
8
8.2
208
Features by Category
Ticket and Case Management
9.4
6
8.5
32
9.4
6
8.7
33
8.9
6
8.6
32
9.7
6
8.9
31
Not enough data
8.4
32
8.6
6
8.5
33
8.9
6
8.6
32
8.3
5
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
7
8.4
32
8.8
7
9.1
33
9.7
5
7.9
27
8.7
5
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Management
Not enough data
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDeskZ and ManageEngine ServiceDesk Plus are categorized as Help Desk
Unique Categories
HelpDeskZ has no unique categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Reviews
Reviewers' Company Size
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
HelpDeskZ has no discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
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