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Compare HelpDeskZ and Jira Service Management 
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At a Glance
Market Segments
Small-Business (36.4% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
HelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZJira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while HelpDeskZ shines even brighter with a score of 9.4, indicating a more intuitive interface for creating tickets.
- Reviewers mention that HelpDeskZ offers superior response automation, scoring 9.7 compared to Jira's 8.8, which suggests that HelpDeskZ provides more effective tools for automating responses to customer inquiries.
- G2 users highlight that HelpDeskZ has a more user-friendly ticket response experience, scoring 9.4 against Jira's 9.2, making it easier for support teams to manage and respond to tickets efficiently.
- Users on G2 indicate that Jira Service Management has a robust asset management feature with a score of 8.5, but HelpDeskZ lacks this specific feature, which may be a drawback for organizations needing comprehensive asset tracking.
- Reviewers say that HelpDeskZ's chat/live support feature is highly rated at 9.7, while Jira's score of 7.8 suggests that HelpDeskZ provides a more effective real-time communication channel for customer support.
- Users report that both platforms have strong reporting capabilities, but Jira's reporting score of 9.1 indicates a slight edge in providing detailed insights and analytics compared to HelpDeskZ's performance in this area.
Pricing
Entry-Level Pricing
HelpDeskZ
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
HelpDeskZ
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
9.0
10
8.7
845
Ease of Use
8.8
10
8.2
852
Ease of Setup
Not enough data
8.0
460
Ease of Admin
Not enough data
8.0
364
Quality of Support
9.1
9
8.4
729
Has the product been a good partner in doing business?
Not enough data
8.7
341
Product Direction (% positive)
8.5
8
8.7
814
Features by Category
Ticket and Case Management
9.4
6
9.0
82
9.4
6
9.0
80
8.9
6
8.9
81
9.7
6
8.9
79
Not enough data
8.8
78
8.6
6
8.8
80
8.9
6
9.2
79
8.3
5
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
9.3
7
8.9
80
8.8
7
8.9
80
9.7
5
8.3
73
8.7
5
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Management
Not enough data
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
306
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
280
Not enough data
8.5
276
Reporting
Not enough data
8.5
309
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
HelpDeskZ and Jira Service Management are categorized as Help Desk
Unique Categories
HelpDeskZ has no unique categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
HelpDeskZ has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
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