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Compare HelpDesk and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Small-Business (60.6% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$29.00 1 per agent
Free
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a free entry-level price, making it an attractive option for mid-market businesses, while HelpDesk starts at $29.00, which may be a barrier for small businesses looking for budget-friendly solutions.
- Reviewers mention that HelpDesk excels in ease of setup with a score of 9.7 compared to Spiceworks' 8.7, indicating that users find HelpDesk more straightforward to implement and get started with.
- G2 users highlight that HelpDesk provides superior ticket response user experience, scoring 9.2 against Spiceworks' 8.3, suggesting that HelpDesk's interface and functionality for responding to tickets is more user-friendly and efficient.
- Users on G2 report that Spiceworks Cloud Help Desk has a strong customer and contacts database feature with a score of 9.0, which is crucial for managing client relationships effectively, while HelpDesk does not have this feature rated.
- Reviewers say that HelpDesk shines in communication channels, particularly with its chat/live support feature scoring 9.0, compared to Spiceworks' lower score of 7.5, indicating a more robust support system for real-time customer interactions.
- Users mention that Spiceworks Cloud Help Desk has a solid ticket collaboration feature with a score of 8.1, but HelpDesk outperforms it with a score of 9.0, suggesting that HelpDesk provides better tools for team collaboration on tickets.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
HelpDesk
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.0
28
8.6
286
Ease of Use
9.2
29
8.7
287
Ease of Setup
9.8
7
8.7
215
Ease of Admin
9.4
8
8.8
217
Quality of Support
9.0
28
8.4
235
Has the product been a good partner in doing business?
9.2
8
8.9
176
Product Direction (% positive)
7.5
28
8.1
286
Features by Category
Ticket and Case Management
9.4
26
8.2
13
|
Verified
9.2
26
8.3
13
|
Verified
8.9
24
8.8
11
|
Verified
9.0
24
8.3
10
Feature Not Available
8.8
7
|
Verified
8.8
24
8.8
11
|
Verified
9.1
25
8.1
12
|
Verified
Feature Not Available
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.3
12
|
Verified
8.8
25
9.3
12
|
Verified
9.1
20
7.5
6
|
Verified
8.5
17
6.0
5
Feature Not Available
Feature Not Available
Platform
9.5
7
5.8
8
|
Verified
9.0
8
7.4
9
|
Verified
9.3
9
9.2
10
|
Verified
9.7
5
7.5
8
|
Verified
8.8
12
8.3
9
|
Verified
9.1
13
8.0
11
|
Verified
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
HelpDesk has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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