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Compare HelpDesk and Pylon 
Featured Products
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$29.00 1 per agent
$59.00 1 Seats Per Month
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansPylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansHelpDesk vs Pylon
When assessing the two solutions, reviewers found Pylon easier to use and do business with overall. However, reviewers felt that HelpDesk is easier to set up. Both products were equally easy to administer.
- Reviewers felt that Pylon meets the needs of their business better than HelpDesk.
- When comparing quality of ongoing product support, reviewers felt that Pylon is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pylon over HelpDesk.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
HelpDesk
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
9.0
28
9.4
45
Ease of Use
9.2
29
9.6
48
Ease of Setup
9.8
7
8.9
34
Ease of Admin
9.4
8
9.4
12
Quality of Support
9.0
28
9.6
44
Has the product been a good partner in doing business?
9.2
8
9.5
13
Product Direction (% positive)
7.5
28
9.7
46
Features by Category
Ticket and Case Management
9.4
26
9.8
26
9.2
26
9.8
26
8.9
24
9.7
25
9.0
24
9.4
22
Feature Not Available
9.8
23
8.8
24
9.6
20
9.1
25
9.7
20
Feature Not Available
9.4
19
Generative AI
Not enough data
8.9
14
Not enough data
8.9
14
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.5
21
8.8
25
9.4
21
9.1
20
9.8
19
8.5
17
9.1
15
Feature Not Available
Feature Not Available
Platform
9.5
7
7.1
25
9.0
8
8.3
24
9.3
9
8.7
25
9.7
5
9.3
27
8.8
12
9.1
27
9.1
13
9.3
26
Channels
Not enough data
9.0
15
Not enough data
8.1
14
Not enough data
5.7
14
Design
Not enough data
8.5
13
Not enough data
7.3
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Generative AI
Not enough data
6.4
12
Not enough data
6.5
12
Conversational Platform
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.2
12
Support Automation
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
7.1
11
Generative AI
Not enough data
6.3
10
Not enough data
6.5
10
Generative AI
Not enough data
8.2
11
Not enough data
8.6
11
Not enough data
7.9
11
Communication
Not enough data
8.9
18
Not enough data
9.4
17
Not enough data
8.8
15
Not enough data
9.8
17
Not enough data
9.0
15
Internal Use
9.0
8
8.3
24
Not enough data
9.9
16
Not enough data
8.3
14
Not enough data
9.6
15
Not enough data
9.7
16
Not enough data
9.6
15
Categories
Categories
Shared Categories
HelpDesk and Pylon are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
HelpDesk has no discussions with answers
Pylon has no discussions with answers
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