Introducing G2.ai, the future of software buying.Try now
Compare HelpDesk and LiveChat 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$29.00 1 per agent
$19.00 100 Visitors Per Month
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansLiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which allows for seamless customer engagement, while HelpDesk's similar feature is not rated, indicating a potential gap in proactive customer interaction.
- Reviewers mention that HelpDesk offers superior "Ease of Setup" with a score of 9.7 compared to LiveChat's 9.1, suggesting that users find HelpDesk easier to implement and start using effectively.
- G2 users highlight LiveChat's strong "Ticket Creation User Experience" with a score of 9.2, which is slightly lower than HelpDesk's 9.4, indicating that HelpDesk may provide a more intuitive ticketing process for users.
- Users on G2 appreciate LiveChat's "Response Automation" feature, scoring 9.2, which helps streamline customer interactions, while HelpDesk's score of 8.9 suggests it may not be as effective in automating responses.
- Reviewers say that LiveChat's "Customer Portal" feature is rated highly at 9.3, providing a robust self-service option for customers, whereas HelpDesk's similar offering is not rated, which may limit customer autonomy.
- Users report that both platforms have strong "Mobile User Support," with LiveChat scoring 9.1 and HelpDesk at 9.4, indicating that HelpDesk may provide a slightly better mobile experience for users on the go.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
HelpDesk
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.0
28
9.1
690
Ease of Use
9.2
29
9.3
689
Ease of Setup
9.8
7
9.0
271
Ease of Admin
9.4
8
9.1
263
Quality of Support
9.0
28
9.1
639
Has the product been a good partner in doing business?
9.2
8
9.0
255
Product Direction (% positive)
7.5
28
8.3
683
Features by Category
Ticket and Case Management
9.4
26
9.2
248
9.2
26
9.1
245
8.9
24
9.0
238
9.0
24
9.2
253
Feature Not Available
8.5
156
8.8
24
9.0
231
9.1
25
9.1
230
Feature Not Available
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.2
220
|
Verified
8.8
25
9.3
232
|
Verified
9.1
20
9.4
267
|
Verified
8.5
17
8.9
222
|
Verified
Feature Not Available
8.5
108
Platform
9.5
7
9.1
80
|
Verified
9.0
8
8.4
279
|
Verified
9.3
9
9.2
86
|
Verified
9.7
5
8.9
73
|
Verified
8.8
12
8.9
212
|
Verified
9.1
13
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Communication
Not enough data
9.1
320
|
Verified
Not enough data
8.9
325
|
Verified
Not enough data
8.4
222
Not enough data
8.8
270
|
Verified
Not enough data
8.3
31
Internal Use
9.0
8
8.4
279
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and LiveChat are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
LiveChat is categorized as Chatbots, Live Chat, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
HelpDesk has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
