Compare HelpDesk and HubSpot Service Hub
Featured Products
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$29.00 1 per agent
$0.00 Per Month
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plans
HubSpot Service Hub
Star Rating
(2,912)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to HelpDesk. Users appreciate its comprehensive features, particularly the automation tools that save time by efficiently routing tickets and triggering follow-up emails.
- Users say that HelpDesk shines in its user-friendliness and customization options, making it a versatile choice for support teams. Reviewers highlight its ability to connect customer tickets to various scenarios, which streamlines communication and enhances interaction management.
- According to verified reviews, HubSpot Service Hub is praised for its robust reporting and analytical capabilities. Users find it beneficial for keeping track of client information and email records, which helps in maintaining organized communication.
- Reviewers mention that HelpDesk's design contributes to a more engaging user experience, making it feel less like a traditional tool and more like a modern website. This aesthetic appeal, combined with its completeness of features, makes it a strong contender for teams looking for an all-in-one solution.
- G2 reviewers highlight that while HelpDesk has a higher rating for ease of setup and administration, HubSpot Service Hub offers a more integrated approach with its built-in knowledge base, which significantly reduces repetitive inquiries and enhances self-service options for users.
- Users report that HubSpot Service Hub's recent updates and features, such as ticket collaboration and response automation, have made it a valuable partner in business operations, although some users still find HelpDesk's ticket management capabilities slightly more intuitive.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
HelpDesk
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.0
28
8.5
2,140
Ease of Use
9.2
29
8.6
2,333
Ease of Setup
9.8
7
8.3
1,341
Ease of Admin
9.4
8
8.5
921
Quality of Support
9.0
28
8.8
1,963
Has the product been a good partner in doing business?
9.2
8
8.8
909
Product Direction (% positive)
7.5
28
8.7
2,008
Features by Category
Ticket and Case Management
9.4
26
8.5
774
|
Verified
9.2
26
8.4
774
|
Verified
8.9
24
8.4
788
|
Verified
9.0
24
8.2
708
|
Verified
Feature Not Available
7.8
482
8.8
24
8.2
708
|
Verified
9.1
25
8.4
720
Feature Not Available
8.7
747
|
Verified
Generative AI
Not enough data
7.3
98
Not enough data
7.3
98
Agentic AI - Help Desk
Not enough data
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Communication Channels
Feature Not Available
8.1
505
8.8
25
8.5
719
|
Verified
9.1
20
8.3
642
|
Verified
8.5
17
7.8
447
Feature Not Available
7.7
465
Platform
9.5
7
7.3
513
9.0
8
8.1
624
|
Verified
9.3
9
8.4
669
|
Verified
9.7
5
8.3
631
|
Verified
8.8
12
8.3
728
|
Verified
9.1
13
8.5
744
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Conversational Platform
Not enough data
8.3
804
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Support Automation
Not enough data
8.2
634
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Generative AI
Not enough data
7.4
263
Not enough data
7.4
261
Generative AI
Not enough data
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Communication
Not enough data
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Internal Use
9.0
8
8.1
624
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Generative AI
Not enough data
7.6
186
Self-Service Experience
Not enough data
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Self-Service Platform
Not enough data
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Agentic AI - Customer Self-Service
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and HubSpot Service Hub are categorized as Help Desk and Customer Self-Service
Unique Categories
HelpDesk is categorized as Complaint Management, Contact Center Knowledge Base, and Customer Communications Management
HubSpot Service Hub is categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Higher Education
6.1%
Information Technology and Services
6.1%
Other
39.4%
Computer Software
19.4%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.5%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
HelpDesk has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
