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Compare HelpDesk and HelpDeskZ 
Featured Products
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
$29.00 1 per agent
No pricing available
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansHelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZHelpDesk vs HelpDeskZ
- HelpDesk and HelpDeskZ both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that HelpDeskZ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpDeskZ over HelpDesk.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
HelpDeskZ
No pricing availableFree Trial
HelpDesk
Free Trial is available
HelpDeskZ
No trial information availableRatings
Meets Requirements
9.0
28
9.0
10
Ease of Use
9.2
29
8.8
10
Ease of Setup
9.8
7
Not enough data
Ease of Admin
9.4
8
Not enough data
Quality of Support
9.0
28
9.1
9
Has the product been a good partner in doing business?
9.2
8
Not enough data
Product Direction (% positive)
7.5
28
8.5
8
Features by Category
Ticket and Case Management
9.4
26
9.4
6
9.2
26
9.4
6
8.9
24
8.9
6
9.0
24
9.7
6
Feature Not Available
Not enough data
8.8
24
8.6
6
9.1
25
8.9
6
Feature Not Available
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.3
7
8.8
25
8.8
7
9.1
20
9.7
5
8.5
17
8.7
5
Feature Not Available
Not enough data
Platform
9.5
7
Not enough data
9.0
8
Not enough data
9.3
9
Not enough data
9.7
5
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
Categories
Categories
Shared Categories
HelpDesk and HelpDeskZ are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
HelpDeskZ has no unique categories
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Alternatives
Discussions
HelpDesk has no discussions with answers
HelpDeskZ has no discussions with answers
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