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Compare HelpDesk+ AI-Powered Slack Support and Jira Cloud Bot 
At a Glance
Market Segments
Small-Business (36.9% of reviews)
Mid-Market (53.7% of reviews)
Entry-Level Pricing
$1.00 1 Slack User Per Month
No pricing available
HelpDesk+ AI-Powered Slack Support
Star Rating
(68)4.5 out of 5
Market Segments
Small-Business (36.9% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 1 Slack User Per Month
Free Trial is available
Browse all 3 pricing plansJira Cloud Bot
Star Rating
(41)4.3 out of 5
Market Segments
Mid-Market (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Jira Cloud BotSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Cloud Bot excels in integration capabilities, particularly with other Atlassian products, making it a preferred choice for teams already using tools like Confluence and Bitbucket. In contrast, HelpDesk+ AI-Powered Slack Support is praised for its seamless integration with Slack, allowing for quick access to support tickets directly within the chat interface.
- Reviewers mention that HelpDesk+ offers superior ease of use, with a user-friendly interface that simplifies ticket management. In comparison, while Jira Cloud Bot is powerful, some users find its interface less intuitive, which can lead to a steeper learning curve.
- G2 users highlight that HelpDesk+ AI-Powered Slack Support has a higher quality of support, with many reviewers noting prompt responses and effective solutions from the support team. Conversely, Jira Cloud Bot has received mixed feedback regarding support quality, with some users expressing frustration over response times.
- Users on G2 report that HelpDesk+ AI-Powered Slack Support has a more favorable product direction, with frequent updates and new features that align closely with user needs. Jira Cloud Bot, while robust, has been critiqued for slower updates and a perceived lack of innovation in recent releases.
- Reviewers say that Jira Cloud Bot shines in its project management features, particularly with its advanced reporting and tracking capabilities, which are essential for larger teams. However, HelpDesk+ focuses more on customer support functionalities, which may not meet the needs of users looking for comprehensive project management tools.
- Users report that the entry-level pricing of HelpDesk+ at $1.00 per user is a significant advantage for small businesses, making it an attractive option for budget-conscious teams. Jira Cloud Bot does not disclose an entry-level price, which may deter smaller organizations from considering it.
Pricing
Entry-Level Pricing
HelpDesk+ AI-Powered Slack Support
Standard
$1.00
1 Slack User Per Month
Cloud software edition with standard terms and payments.
- 2-way integration between Slack and Atlassian
Jira Cloud Bot
No pricing availableFree Trial
HelpDesk+ AI-Powered Slack Support
Free Trial is available
Jira Cloud Bot
No trial information availableRatings
Meets Requirements
9.0
49
8.8
39
Ease of Use
8.9
49
8.6
39
Ease of Setup
8.8
42
8.5
25
Ease of Admin
8.8
27
7.9
22
Quality of Support
9.1
46
8.4
30
Has the product been a good partner in doing business?
9.2
25
8.3
19
Product Direction (% positive)
9.5
47
7.9
38
Features by Category
Agentic AI - Productivity Bots
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Categories
Categories
Shared Categories
HelpDesk+ AI-Powered Slack Support and Jira Cloud Bot are categorized as Productivity Bots
Unique Categories
HelpDesk+ AI-Powered Slack Support has no unique categories
Jira Cloud Bot has no unique categories
Reviews
Reviewers' Company Size
HelpDesk+ AI-Powered Slack Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Cloud Bot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.3%
Computer Software
23.1%
Marketing and Advertising
7.7%
Consumer Electronics
4.6%
Computer & Network Security
4.6%
Other
27.7%
Information Technology and Services
29.3%
Computer Software
17.1%
Marketing and Advertising
4.9%
Food & Beverages
4.9%
Financial Services
4.9%
Other
39.0%
Discussions
What is the best use case for Nextup.ai
1 Comment
LV
Thank you for this discussion point. We agree, that Atlassian does offer a tool, but if you want to completely eliminate the need to go into Atlassian. This...Read more
HelpDesk+ AI-Powered Slack Support has no more discussions with answers
Jira Cloud Bot has no discussions with answers
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