Compare Helpdesk 365 and Zoho Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Starting at $24.99
$0.00
Helpdesk 365
Star Rating
(202)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.99
Free Trial is available
Browse all 4 pricing plansZoho Desk
Star Rating
(7,450)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, making it a strong choice for small businesses looking for efficient ticket management.
- Users say Helpdesk 365 shines in its integration capabilities, particularly with SharePoint and asset management tools. This feature allows teams to collaborate effectively and keep tickets organized, which is a notable advantage for mid-market companies that rely on these integrations.
- Reviewers mention that Zoho Desk's ticket actioning options, such as linking and holding tickets, provide flexibility that helps streamline workflows. This versatility is particularly beneficial for teams managing multiple threads, enhancing their ability to respond to customer inquiries efficiently.
- According to verified reviews, Helpdesk 365 offers superior support quality, with users highlighting the ability to share screens for real-time problem-solving. This feature is especially valuable for technical support teams needing to resolve issues quickly and effectively.
- G2 reviewers report that while Zoho Desk has a slightly lower ease of setup rating, its intuitive onboarding process and fast performance are frequently praised. Users appreciate not having to install software on their own servers, which contributes to a smoother implementation experience.
- Users say that Helpdesk 365's overall satisfaction ratings are bolstered by its strong performance in areas like ticket collaboration and SLA management. However, some users feel that it may not be as robust in customization options compared to Zoho Desk, which could limit flexibility for certain workflows.
Pricing
Entry-Level Pricing
Helpdesk 365
Plus
Starting at $24.99
per user / month, billed yearly
- 50 ticket requesters
- Unlimited support tickets
- Service fields
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helpdesk 365
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.2
62
8.7
5,972
Ease of Use
9.4
198
8.5
6,052
Ease of Setup
9.2
119
8.1
5,325
Ease of Admin
8.7
30
8.3
4,930
Quality of Support
9.7
61
8.3
5,366
Has the product been a good partner in doing business?
9.3
29
8.4
4,457
Product Direction (% positive)
9.8
60
8.9
5,722
Features by Category
Ticket and Case Management
9.2
10
8.6
3442
|
Verified
8.8
10
8.5
3356
|
Verified
9.3
9
8.3
3163
|
Verified
9.1
9
8.3
2951
|
Verified
9.4
8
8.2
2680
|
Verified
8.8
10
8.4
2916
|
Verified
9.3
9
8.5
2933
|
Verified
8.3
7
8.3
2525
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
9.0
8
8.3
2876
|
Verified
9.0
10
8.6
3118
|
Verified
7.2
9
8.2
2419
|
Verified
7.1
8
8.0
2163
|
Verified
6.9
7
7.8
1922
|
Verified
Platform
8.7
9
8.1
2306
|
Verified
9.1
9
8.2
2750
|
Verified
9.7
10
8.4
2853
|
Verified
8.3
9
8.2
2317
|
Verified
8.7
9
8.2
2832
|
Verified
8.3
9
8.4
2979
|
Verified
Administration
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Service Desk
9.4
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Management
8.1
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
Functionality
8.9
6
Not enough data
8.1
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
9.1
9
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
8.9
32
Not enough data
9.3
32
Not enough data
9.2
32
Not enough data
8.8
30
Not enough data
9.0
30
Not enough data
Reporting
8.9
31
Not enough data
8.6
30
Not enough data
8.3
30
Not enough data
Access & Usability
8.2
30
Not enough data
9.0
33
Not enough data
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk 365 and Zoho Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Helpdesk 365 is categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.9%
Computer & Network Security
8.4%
Information Technology and Services
7.4%
Computer Software
5.0%
Non-Profit Organization Management
4.0%
Other
63.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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