# Helpdesk 365 vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for managing customer interactions, with users appreciating its ability to connect with vendors and customers seamlessly. One user highlighted the feature that allows marking items as pending, which helps in organizing tasks effectively.
- **Users say** Helpdesk 365 stands out for its integration with the Microsoft Platform, making it a convenient choice for businesses already using Microsoft products. This ease of integration is frequently mentioned as a significant advantage, allowing for a smoother workflow.
- **Reviewers mention** that Zoho Desk's automation capabilities are a game-changer, with users noting how it streamlines repetitive tasks like ticket routing and prioritization. This feature has been particularly praised for saving time and reducing manual effort.
- **According to verified reviews** , Helpdesk 365 is recognized for its responsive support, with users expressing satisfaction with the quick assistance they receive. One user specifically noted the efficiency of the support team, which can be crucial for businesses needing immediate help.
- **G2 reviewers highlight** that while Zoho Desk has a slightly lower star rating, its overall user satisfaction is bolstered by a larger volume of reviews, indicating a more extensive user base. This suggests that many users find value in its features despite some challenges in specific areas.
- **Users report** that Helpdesk 365 offers a user-friendly experience, particularly in setup and administration, with higher scores in these areas compared to Zoho Desk. This ease of use can be a significant factor for teams looking to implement a helpdesk solution quickly.



| | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 215 | 7,624 | 
| **Largest Market Segment** | Mid-Market (76.3% of reviews) | Small-Business (72.9% of reviews) | 
| **Entry Level Price** | Starting at $24.99 | $0.00 | 

---
## Top Pros & Cons

### Helpdesk 365

Pros:
- Ease of Use (37 reviews)
- Customer Support (21 reviews)

Cons:
- Missing Features (6 reviews)
- Bugs (5 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Helpdesk 365 | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 9.1 (64 reviews) | 8.7 (6129 reviews) | 
  | **Ease of Use** | 9.3 (211 reviews) | 8.5 (6210 reviews) | 
  | **Ease of Setup** | 9.1 (121 reviews) | 8.1 (5481 reviews) | 
  | **Ease of Admin** | 8.7 (30 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.6 (63 reviews) | 8.3 (5515 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (29 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.8 (61 reviews) | 8.9 (5848 reviews) | 

---
## Pricing

### Helpdesk 365

#### Entry-Level Pricing

Plan: Plus

Price: Starting at $24.99

Description: per user / month, billed yearly

Key Features:
- 50 ticket requesters
- Unlimited support tickets
- Service fields

[Browse all 4 editions](https://www.g2.com/products/helpdesk-365/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | 8.5/10 | 12 |
| **Zoho Desk** | 8.1/10 | 4367 |

#### Ticket and Case Management

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (10 reviews) | 8.7 (3494 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (10 reviews) | 8.5 (3388 reviews) ✓ Verified | 
| **Workflow** | 9.3 (9 reviews) | 8.4 (3217 reviews) ✓ Verified | 
| **Response Automation** | 9.1 (9 reviews) | 8.3 (2970 reviews) ✓ Verified | 
| **SLA Management** | 9.4 (8 reviews) | 8.2 (2696 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.2 (11 reviews) | 8.4 (2918 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.5 (10 reviews) | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (7 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (972 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 9.0 (8 reviews) | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | 9.0 (10 reviews) | 8.6 (3137 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.2 (9 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 7.1 (8 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 6.9 (7 reviews) | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 8.7 (9 reviews) | 8.1 (2308 reviews) ✓ Verified | 
| **Customization ** | 9.1 (9 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.7 (10 reviews) | 8.4 (2863 reviews) ✓ Verified | 
| **Integration** | 8.3 (9 reviews) | 8.2 (2377 reviews) ✓ Verified | 
| **Reporting** | 7.8 (10 reviews) | 8.3 (2855 reviews) ✓ Verified | 
| **Dashboards** | 7.5 (10 reviews) | 8.4 (2989 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | 8.3/10 | 6 |
| **Zoho Desk** | N/A | N/A |

#### Administration

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Change Management** | 9.2 (6 reviews) | Not enough data | 
| **Asset Management** | 7.8 (6 reviews) | Not enough data | 
| **Reports & Analytics** | 8.9 (6 reviews) | Not enough data | 

#### Service Desk

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Help Desk** | 9.4 (6 reviews) | Not enough data | 
| **Incident Reports** | 9.4 (6 reviews) | Not enough data | 
| **Process Workflow** | 8.6 (6 reviews) | Not enough data | 

#### Management

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Reporting** | 8.1 (6 reviews) | Not enough data | 
| **Administration Console** | 8.3 (6 reviews) | Not enough data | 
| **Access Management** | 8.1 (6 reviews) | Not enough data | 
| **Asset Management** | 7.5 (6 reviews) | Not enough data | 
| **Policy Dictation** | 7.2 (6 reviews) | Not enough data | 

#### Functionality

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Ticketing System** | 8.9 (6 reviews) | Not enough data | 
| **Performance Logging** | 8.1 (6 reviews) | Not enough data | 
| **Alerting** | 7.2 (6 reviews) | Not enough data | 
| **Automation** | 7.8 (6 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Customization ** | 9.1 (9 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1513 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (1470 reviews) | 
| **Community Forums** | Not enough data | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | 8.8/10 | 34 |
| **Zoho Desk** | N/A | N/A |

#### Incident Management

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.9 (33 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.3 (32 reviews) | Not enough data | 
| **Ticket Notifications** | 9.2 (32 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (30 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 9.0 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Dashboards** | 8.9 (31 reviews) | Not enough data | 
| **Time Tracking** | 8.6 (30 reviews) | Not enough data | 
| **Surveys** | 8.3 (30 reviews) | Not enough data | 

#### Access & Usability

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Mobile** | 8.2 (30 reviews) | Not enough data | 
| **Self Service** | 9.0 (33 reviews) | Not enough data | 
| **Active Directory** | 9.1 (30 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.7 (29 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpdesk 365** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Helpdesk 365 (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Zoho Desk (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpdesk 365 | Zoho Desk | 
|---|---|---|
| **Small-Business** | 9.9% | 72.9% | 
| **Mid-Market** | 76.3% | 23.6% | 
| **Enterprise** | 13.8% | 3.6% | 

### By Industry

#### Helpdesk 365

- **Insurance:** 11.2%
- **Computer & Network Security:** 7.9%
- **Information Technology and Services:** 7.0%
- **Computer Software:** 4.7%
- **Non-Profit Organization Management:** 3.7%
- **Education Management:** 3.3%
- **Financial Services:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Manufacturing:** 3.3%
- **Construction:** 2.8%
- **Other:** 49.8%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Helpdesk 365

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
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- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

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## Top Discussions

### Helpdesk 365

- Title: [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpdesk-365-vs-zoho-desk)