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Compare Helpdesk 365 and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
Starting at $11.99
No pricing available
Helpdesk 365
Star Rating
(180)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansSolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Web Help Desk has a solid ticketing system with a score of 9.5, but reviewers mention that Helpdesk 365 excels with a slightly higher score of 9.7, highlighting its superior ticket prioritization features.
- Reviewers mention that Helpdesk 365 offers a more user-friendly self-service experience, scoring 9.0 compared to SolarWinds' 7.5, with users appreciating the extensive knowledge base and searchable articles.
- G2 users indicate that Helpdesk 365 shines in its quality of support, achieving a remarkable score of 9.8, while SolarWinds Web Help Desk lags behind at 7.9, suggesting a more responsive and helpful support team in Helpdesk 365.
- Users on G2 report that SolarWinds Web Help Desk has a robust asset management feature with a score of 9.0, but reviewers mention that Helpdesk 365's change management capabilities are significantly stronger, scoring 9.7.
- Reviewers say that Helpdesk 365 provides better reporting and analytics tools, scoring 9.7 compared to SolarWinds' 8.3, with users highlighting the effectiveness of its dashboards and time tracking features.
- Users report that while both products offer mobile support, Helpdesk 365 stands out with a score of 8.3, compared to SolarWinds' lower score of 4.7, indicating a more optimized mobile experience for users on the go.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
SolarWinds Web Help Desk
No pricing availableFree Trial
Helpdesk 365
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
9.2
58
8.5
52
Ease of Use
9.4
177
7.9
52
Ease of Setup
9.3
115
8.2
32
Ease of Admin
8.8
26
8.5
34
Quality of Support
9.7
57
8.0
42
Has the product been a good partner in doing business?
9.2
26
8.1
30
Product Direction (% positive)
9.8
58
6.2
49
Features by Category
Ticket and Case Management
9.1
9
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
8.3
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
8
Not enough data
8.9
9
Not enough data
7.2
9
Not enough data
7.1
8
Not enough data
6.9
7
Not enough data
Platform
8.7
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Administration
9.2
6
8.3
8
|
Verified
7.8
6
9.0
8
|
Verified
8.9
6
8.3
10
|
Verified
Service Desk
9.4
6
9.3
10
|
Verified
9.4
6
9.3
9
|
Verified
8.6
6
9.0
10
|
Verified
Management
8.1
6
9.0
7
|
Verified
8.3
6
9.5
7
|
Verified
8.1
6
8.9
6
|
Verified
7.5
6
8.0
5
|
Verified
7.2
6
Not enough data
Functionality
8.9
6
9.5
7
|
Verified
8.1
6
8.6
6
7.2
6
8.9
6
|
Verified
7.8
6
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
8
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.7
9
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
8.6
30
9.3
32
8.6
32
9.2
32
9.0
33
8.8
30
6.9
28
9.0
30
7.1
29
Reporting
8.9
31
7.3
30
8.6
30
7.4
27
8.3
30
6.8
23
Access & Usability
8.2
30
4.9
24
9.0
32
7.6
32
9.1
30
8.6
32
8.7
29
7.1
24
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk 365 and SolarWinds Web Help Desk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Helpdesk 365 is categorized as Help Desk and Customer Self-Service
SolarWinds Web Help Desk is categorized as Incident Management
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.3%
Computer & Network Security
9.4%
Information Technology and Services
7.8%
Computer Software
5.6%
Manufacturing
3.9%
Other
60.0%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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