Compare Helpdesk 365 and SolarWinds Web Help Desk 
At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (62.1% of reviews)
Entry-Level Pricing
Starting at $24.99
No pricing available
Helpdesk 365
Star Rating
(203)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.99
Free Trial is available
Browse all 4 pricing plansSolarWinds Web Help Desk
Star Rating
(58)3.9 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpdesk 365 excels in user satisfaction, boasting a significantly higher overall score compared to SolarWinds Web Help Desk. Users appreciate its simple design and user-friendly interface, making it easy for admins to track tickets effectively.
- According to verified reviews, Helpdesk 365 has a much larger volume of recent feedback, with 13 reviews in the last 90 days, indicating a more active user base and ongoing improvements. In contrast, SolarWinds Web Help Desk has not received any recent reviews, which may suggest stagnation in user engagement.
- Users say that Helpdesk 365 offers a more intuitive setup process, with many highlighting its quick and simple interface that facilitates ticket creation via both email and the application. This ease of use is a notable advantage over SolarWinds, which, while straightforward, does not receive the same level of praise for its setup experience.
- Reviewers mention that Helpdesk 365 provides superior support quality, with users rating it highly for responsiveness and helpfulness. In contrast, SolarWinds Web Help Desk, while functional, does not match the same level of support satisfaction, which can be crucial for teams relying on timely assistance.
- G2 reviewers highlight the integration capabilities of SolarWinds Web Help Desk, particularly its compatibility with other asset management products. Users find this feature beneficial for associating clients with their assets, showcasing a strength in integration that Helpdesk 365 does not emphasize as strongly.
- According to user feedback, both products have their strengths in ticket management, but Helpdesk 365 stands out with its ticket prioritization and notification features, which users find particularly effective. SolarWinds, while also capable, does not receive the same level of enthusiasm for these functionalities.
Pricing
Entry-Level Pricing
Helpdesk 365
Plus
Starting at $24.99
per user / month, billed yearly
- 50 ticket requesters
- Unlimited support tickets
- Service fields
SolarWinds Web Help Desk
No pricing availableFree Trial
Helpdesk 365
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
9.2
62
8.5
53
Ease of Use
9.4
199
7.9
53
Ease of Setup
9.2
119
8.3
33
Ease of Admin
8.7
30
8.6
35
Quality of Support
9.7
61
8.0
43
Has the product been a good partner in doing business?
9.3
29
8.1
31
Product Direction (% positive)
9.8
60
6.3
50
Features by Category
Ticket and Case Management
9.2
10
Not enough data
8.8
10
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
9.4
8
Not enough data
8.8
10
Not enough data
9.3
9
Not enough data
8.3
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
8
Not enough data
9.0
10
Not enough data
7.2
9
Not enough data
7.1
8
Not enough data
6.9
7
Not enough data
Platform
8.7
9
Not enough data
9.1
9
Not enough data
9.7
10
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Administration
9.2
6
8.3
8
|
Verified
7.8
6
9.0
8
|
Verified
8.9
6
8.3
10
|
Verified
Service Desk
9.4
6
9.3
10
|
Verified
9.4
6
9.3
9
|
Verified
8.6
6
9.0
10
|
Verified
Management
8.1
6
9.0
7
|
Verified
8.3
6
9.5
7
|
Verified
8.1
6
8.9
6
|
Verified
7.5
6
8.0
5
|
Verified
7.2
6
Not enough data
Functionality
8.9
6
9.5
7
|
Verified
8.1
6
8.6
6
7.2
6
8.9
6
|
Verified
7.8
6
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.8
10
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
8.7
31
9.3
32
8.7
33
9.2
32
9.1
34
8.8
30
7.0
29
9.0
30
7.1
30
Reporting
8.9
31
7.3
31
8.6
30
7.4
28
8.3
30
6.9
24
Access & Usability
8.2
30
5.0
25
9.0
33
7.6
33
9.1
30
8.6
33
8.7
29
7.1
25
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk 365 and SolarWinds Web Help Desk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Helpdesk 365 is categorized as Help Desk and Customer Self-Service
SolarWinds Web Help Desk is categorized as Incident Management
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.8%
Computer & Network Security
8.4%
Information Technology and Services
7.4%
Computer Software
4.9%
Non-Profit Organization Management
3.9%
Other
63.5%
Information Technology and Services
24.1%
Education Management
19.0%
Higher Education
6.9%
Hospital & Health Care
6.9%
Banking
3.4%
Other
39.7%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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