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Compare Helpdesk 365 and ManageEngine ServiceDesk Plus 
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At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Starting at $11.99
Starts at $1195 (For 10 technicians annually)
Helpdesk 365
Star Rating
(180)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Change Management feature, scoring 8.7, while Helpdesk 365 shines with a higher score of 9.7, indicating a more robust capability in managing changes effectively.
- Reviewers mention that the Reports & Analytics functionality is a strong point for Helpdesk 365, which received a score of 9.7, compared to ManageEngine's 8.8, suggesting that Helpdesk 365 offers more comprehensive reporting tools that users find beneficial for decision-making.
- G2 users highlight the superior Quality of Support provided by Helpdesk 365, with a score of 9.8, while ManageEngine ServiceDesk Plus scored 8.2, indicating that users feel more supported and satisfied with Helpdesk 365's customer service.
- Users on G2 report that the Self-Service Experience is notably better in Helpdesk 365, scoring 9.0 compared to ManageEngine's 8.1, which suggests that Helpdesk 365 offers a more user-friendly interface for end-users seeking assistance.
- Reviewers say that the Ticket Prioritization feature is more effective in Helpdesk 365, which scored 9.3, while ManageEngine ServiceDesk Plus scored 8.5, indicating that Helpdesk 365 provides better tools for managing ticket urgency and importance.
- Users report that the Mobile User Support is significantly better in Helpdesk 365, with a score of 8.9, compared to ManageEngine's 7.2, suggesting that Helpdesk 365 offers a more accessible and functional mobile experience for users on the go.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Helpdesk 365
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
9.2
58
8.6
216
Ease of Use
9.4
177
8.5
216
Ease of Setup
9.3
115
8.1
158
Ease of Admin
8.8
26
8.4
157
Quality of Support
9.7
57
8.1
201
Has the product been a good partner in doing business?
9.2
26
8.3
149
Product Direction (% positive)
9.8
58
8.2
208
Features by Category
Ticket and Case Management
9.1
9
8.5
32
8.7
9
8.7
33
9.2
8
8.6
32
9.0
8
8.9
31
9.4
8
8.4
32
8.7
9
8.5
33
9.2
8
8.6
32
8.3
7
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
8
8.4
32
8.9
9
9.1
33
7.2
9
7.9
27
7.1
8
7.1
24
6.9
7
6.5
24
Platform
8.7
9
7.5
28
9.1
9
7.9
32
9.6
9
8.5
34
8.3
9
7.8
31
8.7
9
8.2
34
8.3
9
8.3
33
Administration
9.2
6
8.8
38
|
Verified
7.8
6
8.8
38
|
Verified
8.9
6
8.9
39
|
Verified
Service Desk
9.4
6
9.2
41
|
Verified
9.4
6
8.9
41
|
Verified
8.6
6
8.8
40
|
Verified
Management
8.1
6
8.6
37
|
Verified
8.3
6
8.6
35
|
Verified
8.1
6
8.6
35
|
Verified
7.5
6
8.7
36
|
Verified
7.2
6
8.1
34
|
Verified
Functionality
8.9
6
9.1
38
|
Verified
8.1
6
8.5
38
|
Verified
7.2
6
8.8
36
|
Verified
7.8
6
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
8.7
93
9.3
32
8.6
95
9.2
32
8.8
99
8.8
30
7.9
91
9.0
30
8.1
89
Reporting
8.9
31
8.3
95
8.6
30
8.5
86
8.3
30
8.0
74
Access & Usability
8.2
30
7.2
74
9.0
32
8.1
80
9.1
30
8.6
91
8.7
29
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk 365 and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Helpdesk 365 is categorized as Customer Self-Service
ManageEngine ServiceDesk Plus is categorized as Incident Management
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.3%
Computer & Network Security
9.4%
Information Technology and Services
7.8%
Computer Software
5.6%
Manufacturing
3.9%
Other
60.0%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
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