Compare Helpdesk 365 and ManageEngine ServiceDesk Plus 
At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Starting at $24.99
Starts at $1195 (For 10 technicians annually)
Helpdesk 365
Star Rating
(202)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.99
Free Trial is available
Browse all 4 pricing plansManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpdesk 365 excels in user-friendliness, with many users praising its simple design and interface. This makes it easy for admins to track tickets and for users to create tickets via email or directly in the application.
- Users say that ManageEngine ServiceDesk Plus offers a comprehensive range of features, including inventory management and problem logging. Reviewers appreciate its ability to integrate with various tools and services, enhancing its overall functionality.
- According to verified reviews, Helpdesk 365 has a quicker implementation process, with users highlighting its intuitive onboarding experience. This allows teams to get up and running faster compared to ManageEngine ServiceDesk Plus, which some users find more complex to set up.
- Reviewers mention that ManageEngine ServiceDesk Plus provides robust customization options, making it suitable for organizations with specific workflow needs. However, some users have noted challenges in configuration, which can hinder the overall experience.
- G2 reviewers highlight the quality of support for Helpdesk 365, with many users rating it highly for responsiveness and helpfulness. In contrast, ManageEngine ServiceDesk Plus has received mixed feedback regarding support quality, with some users expressing a desire for improvements.
- Users report that while Helpdesk 365 has a strong focus on ease of use, ManageEngine ServiceDesk Plus is recognized for its powerful features, such as ticket collaboration and SLA management. This makes it a better fit for teams that require advanced capabilities, despite its steeper learning curve.
Pricing
Entry-Level Pricing
Helpdesk 365
Plus
Starting at $24.99
per user / month, billed yearly
- 50 ticket requesters
- Unlimited support tickets
- Service fields
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Helpdesk 365
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
9.2
62
8.6
219
Ease of Use
9.4
198
8.5
219
Ease of Setup
9.2
119
8.1
161
Ease of Admin
8.7
30
8.4
159
Quality of Support
9.7
61
8.1
203
Has the product been a good partner in doing business?
9.3
29
8.3
151
Product Direction (% positive)
9.8
60
8.2
211
Features by Category
Ticket and Case Management
9.2
10
8.5
32
8.8
10
8.7
33
9.3
9
8.7
33
9.1
9
8.9
32
9.4
8
8.4
33
8.8
10
8.5
33
9.3
9
8.6
32
8.3
7
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
8
8.4
32
9.0
10
9.1
33
7.2
9
7.9
27
7.1
8
7.1
24
6.9
7
6.5
24
Platform
8.7
9
7.5
28
9.1
9
7.9
32
9.7
10
8.5
34
8.3
9
7.8
31
8.7
9
8.2
34
8.3
9
8.3
33
Administration
9.2
6
8.8
39
|
Verified
7.8
6
8.8
38
|
Verified
8.9
6
8.9
39
|
Verified
Service Desk
9.4
6
9.2
42
|
Verified
9.4
6
8.9
41
|
Verified
8.6
6
8.9
41
|
Verified
Management
8.1
6
8.6
38
|
Verified
8.3
6
8.6
35
|
Verified
8.1
6
8.6
35
|
Verified
7.5
6
8.7
36
|
Verified
7.2
6
8.1
34
|
Verified
Functionality
8.9
6
9.1
39
|
Verified
8.1
6
8.5
38
|
Verified
7.2
6
8.8
36
|
Verified
7.8
6
8.5
39
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
8.7
95
9.3
32
8.6
95
9.2
32
8.8
99
8.8
30
7.9
91
9.0
30
8.1
89
Reporting
8.9
31
8.3
95
8.6
30
8.5
86
8.3
30
8.0
74
Access & Usability
8.2
30
7.2
74
9.0
33
8.1
80
9.1
30
8.6
91
8.7
29
7.8
68
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk 365 and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Helpdesk 365 is categorized as Customer Self-Service
ManageEngine ServiceDesk Plus is categorized as Incident Management
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.9%
Computer & Network Security
8.4%
Information Technology and Services
7.4%
Computer Software
5.0%
Non-Profit Organization Management
4.0%
Other
63.4%
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
ManageEngine ServiceDesk Plus has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
