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Compare Helpdesk 365 and LogMeIn Rescue 
Featured Products
At a Glance
Market Segments
Mid-Market (77.0% of reviews)
Mid-Market (39.7% of reviews)
Entry-Level Pricing
Starting at $11.99
No pricing available
Helpdesk 365
Star Rating
(184)4.7 out of 5
Market Segments
Mid-Market (77.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansLogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpdesk 365 excels in user-friendliness, with many users appreciating its simple design and intuitive interface. This makes it easy for admins to track tickets and for users to create them via email or the application, enhancing overall productivity.
- Users say LogMeIn Rescue stands out for its robust remote access capabilities, allowing IT professionals to connect to machines and resolve issues without needing physical interaction. This feature is particularly beneficial for companies supporting remote work environments.
- Reviewers mention that Helpdesk 365 offers a higher quality of support, with a notable score in this area. Users have highlighted the platform's effectiveness in managing tickets and providing timely assistance, which contributes to a smoother support experience.
- According to verified reviews, LogMeIn Rescue is praised for its versatility and security features, making it a reliable choice for IT professionals. Users appreciate the seamless experience it provides when delivering remote support, which is crucial in today's digital landscape.
- G2 reviewers indicate that Helpdesk 365 has a slight edge in ease of setup, with users finding the onboarding process straightforward. This can significantly reduce the time it takes for teams to start using the software effectively.
- Users report that while LogMeIn Rescue has a strong performance in specific areas, it faces challenges in overall market presence compared to Helpdesk 365, which has a larger share of reviews from mid-market users, indicating a broader acceptance in that segment.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
LogMeIn Rescue
No pricing availableFree Trial
Helpdesk 365
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
9.2
60
9.3
159
Ease of Use
9.4
178
9.2
159
Ease of Setup
9.3
117
9.1
93
Ease of Admin
8.9
28
9.0
82
Quality of Support
9.7
59
8.8
142
Has the product been a good partner in doing business?
9.3
27
9.0
78
Product Direction (% positive)
9.8
59
8.5
149
Features by Category
Ticket and Case Management
9.1
9
8.7
52
|
Verified
8.7
9
8.6
50
|
Verified
9.2
8
9.0
54
|
Verified
9.0
8
Feature Not Available
9.4
8
9.2
42
8.7
9
9.2
59
|
Verified
9.2
8
9.0
47
|
Verified
8.3
7
Feature Not Available
Generative AI
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
8
8.8
55
|
Verified
8.9
9
8.6
46
7.2
9
9.2
66
|
Verified
7.1
8
Feature Not Available
6.9
7
Feature Not Available
Platform
8.7
9
8.6
36
|
Verified
9.1
9
8.9
36
|
Verified
9.6
9
9.1
37
|
Verified
8.3
9
9.0
28
|
Verified
8.7
9
8.9
54
|
Verified
8.3
9
8.9
53
|
Verified
Administration
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Service Desk
9.4
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Management
8.1
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
Functionality
8.9
6
Not enough data
8.1
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.7
46
Not enough data
9.6
45
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
43
Not enough data
8.9
43
Maintenance
Not enough data
9.3
43
Not enough data
8.8
33
Communication
Not enough data
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Security
Not enough data
9.3
40
Not enough data
9.0
39
Device Support
Not enough data
8.3
40
Not enough data
8.8
39
Not enough data
8.7
41
Performance
Not enough data
9.0
43
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
8.7
25
9.3
32
8.8
26
9.2
32
8.5
29
8.8
30
8.3
33
9.0
30
8.6
28
Reporting
8.9
31
8.8
39
8.6
30
8.8
39
8.3
30
8.8
27
Access & Usability
8.2
30
8.5
35
9.0
33
8.9
36
9.1
30
9.0
29
8.7
29
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Platform
Not enough data
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Security
Not enough data
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Categories
Categories
Shared Categories
Helpdesk 365 and LogMeIn Rescue are categorized as Service Desk and Help Desk
Unique Categories
Helpdesk 365 is categorized as IT Service Management (ITSM) Tools and Customer Self-Service
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Remote Desktop, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.3%
Computer & Network Security
9.4%
Information Technology and Services
7.7%
Computer Software
5.5%
Manufacturing
3.9%
Other
60.2%
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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