Introducing G2.ai, the future of software buying.Try now
Compare Helpdesk 365 and Jira Service Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Microsoft 365 for Jira - Outlook Email, Teams, Calendar
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Starting at $11.99
0/agent/month
Helpdesk 365
Star Rating
(179)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansJira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansHelpdesk 365 vs Jira Service Management
When assessing the two solutions, reviewers found Helpdesk 365 easier to use, set up, and administer. Reviewers also preferred doing business with Helpdesk 365 overall.
- Reviewers felt that Helpdesk 365 meets the needs of their business better than Jira Service Management.
- When comparing quality of ongoing product support, reviewers felt that Helpdesk 365 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpdesk 365 over Jira Service Management.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Helpdesk 365
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.2
58
8.7
845
Ease of Use
9.4
176
8.2
852
Ease of Setup
9.3
115
8.0
460
Ease of Admin
8.8
26
8.0
364
Quality of Support
9.7
57
8.4
729
Has the product been a good partner in doing business?
9.2
26
8.7
341
Product Direction (% positive)
9.8
58
8.7
814
Features by Category
Ticket and Case Management
9.1
9
9.0
82
8.7
9
9.0
80
9.2
8
8.9
81
9.0
8
8.9
79
9.4
8
8.8
78
8.7
9
8.8
80
9.2
8
9.2
79
8.3
7
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
9.0
8
8.9
80
8.9
9
8.9
80
7.2
9
8.3
73
7.1
8
8.1
71
6.9
7
7.9
68
Platform
8.7
9
8.1
83
9.1
9
8.4
85
9.6
9
8.8
86
8.3
9
8.8
83
8.7
9
8.7
83
8.3
9
8.7
80
Administration
9.2
6
8.9
165
|
Verified
7.8
6
8.5
159
|
Verified
8.9
6
8.9
171
|
Verified
Service Desk
9.4
6
8.9
177
|
Verified
9.4
6
8.8
177
|
Verified
8.6
6
8.8
176
|
Verified
Management
8.1
6
9.0
153
|
Verified
8.3
6
8.9
147
|
Verified
8.1
6
8.7
148
|
Verified
7.5
6
8.6
144
|
Verified
7.2
6
8.6
139
|
Verified
Functionality
8.9
6
9.2
159
|
Verified
8.1
6
8.8
149
7.2
6
8.7
154
|
Verified
7.8
6
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
8.9
32
8.7
306
9.3
32
8.8
314
9.2
32
8.8
324
8.8
30
8.4
280
9.0
30
8.5
276
Reporting
8.9
31
8.5
309
8.6
30
8.4
301
8.3
30
8.2
231
Access & Usability
8.2
30
8.1
227
9.0
32
8.6
276
9.1
30
8.5
236
8.7
29
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Helpdesk 365 and Jira Service Management are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Helpdesk 365 is categorized as Customer Self-Service
Jira Service Management is categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.4%
Computer & Network Security
9.5%
Information Technology and Services
7.3%
Computer Software
5.6%
Manufacturing
3.9%
Other
60.3%
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
