Compare HelpDesk 3 and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Mid-Market (70.0% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
HelpDesk 3
Star Rating
(10)3.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDesk 3Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansHelpDesk 3 vs Spiceworks Cloud Help Desk
- Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than HelpDesk 3.
- When comparing quality of ongoing product support, reviewers felt that Spiceworks Cloud Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpDesk 3 over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
HelpDesk 3
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
HelpDesk 3
No trial information availableSpiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
7.9
7
8.6
286
Ease of Use
7.4
7
8.7
287
Ease of Setup
Not enough data
8.7
215
Ease of Admin
Not enough data
8.8
217
Quality of Support
7.6
7
8.4
235
Has the product been a good partner in doing business?
Not enough data
8.9
176
Product Direction (% positive)
10.0
5
8.1
286
Features by Category
Ticket and Case Management
6.7
5
8.2
13
|
Verified
7.7
5
8.3
13
|
Verified
7.7
5
8.8
11
|
Verified
7.3
5
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
7.7
5
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk 3 and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
HelpDesk 3 has no unique categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
HelpDesk 3
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Insurance
20.0%
Telecommunications
10.0%
Hospital & Health Care
10.0%
E-Learning
10.0%
Other
20.0%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
HelpDesk 3 has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
