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At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
15 $
$124.00 Per Month
HelpCrunch
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansHelpCrunch vs Stonly
When assessing the two solutions, reviewers found HelpCrunch easier to use, set up, and administer. Reviewers also preferred doing business with HelpCrunch overall.
- Reviewers felt that HelpCrunch meets the needs of their business better than Stonly.
- When comparing quality of ongoing product support, reviewers felt that HelpCrunch is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpCrunch over Stonly.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
HelpCrunch
Free Trial is available
Stonly
Free Trial is available
Ratings
Meets Requirements
9.3
188
9.2
105
Ease of Use
9.4
194
9.0
105
Ease of Setup
9.5
137
8.7
83
Ease of Admin
9.4
123
9.0
84
Quality of Support
9.6
186
9.2
93
Has the product been a good partner in doing business?
9.6
120
9.3
81
Product Direction (% positive)
9.7
180
9.5
102
Features by Category
Ticket and Case Management
9.1
63
|
Verified
8.5
11
9.1
64
|
Verified
8.8
10
9.0
66
|
Verified
9.6
13
9.4
36
8.3
8
Feature Not Available
7.9
8
9.1
61
|
Verified
8.5
11
9.2
58
|
Verified
7.6
9
9.3
43
|
Verified
8.7
10
Generative AI
9.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
9.3
14
9.3
63
|
Verified
8.3
11
9.5
76
|
Verified
8.3
8
9.0
49
|
Verified
7.0
5
Feature Not Available
6.7
6
Platform
8.7
45
|
Verified
8.6
6
9.2
107
|
Verified
8.7
19
9.1
51
|
Verified
9.5
16
9.0
41
|
Verified
8.6
14
9.0
59
|
Verified
7.3
13
9.1
60
|
Verified
7.7
14
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
Not enough data
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Knowledge Management
Not enough data
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Compliance
Not enough data
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Customer Support
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Data Security
Not enough data
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Administration
Not enough data
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Generative AI
Not enough data
8.3
9
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Knowledge Dissemination
Not enough data
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Support Automation
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Not enough data
Communication
9.6
103
|
Verified
9.0
7
9.4
106
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
9.5
89
|
Verified
Not enough data
8.0
23
Not enough data
Internal Use
9.2
107
|
Verified
8.7
19
9.3
92
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
82
|
Verified
9.5
7
9.2
80
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
Generative AI
Not enough data
7.9
20
Self-Service Experience
Not enough data
9.1
47
Not enough data
8.5
43
Not enough data
6.9
25
Not enough data
8.5
30
Not enough data
8.9
40
Self-Service Platform
Not enough data
8.7
48
Not enough data
8.1
42
8.3
5
6.2
32
Not enough data
8.1
41
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Stonly are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
HelpCrunch is categorized as Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
Stonly is categorized as Digital Customer Service Platforms, Knowledge Base, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Stonly has no discussions with answers
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