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At a Glance
Market Segments
Small-Business (83.8% of reviews)
Small-Business (63.9% of reviews)
Entry-Level Pricing
15 $
Contact Us
HelpCrunch
Star Rating
(234)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSMTP2GO
Star Rating
(225)4.7 out of 5
Market Segments
Small-Business (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in its template creation feature, scoring 9.4, which allows for easy customization and branding, while SMTP2GO's template creation is rated significantly lower at 7.5, leading to a less flexible user experience.
- Reviewers mention that HelpCrunch's multi-channel coverage is robust, with a score of 9.7, enabling seamless communication across various platforms, whereas SMTP2GO lacks in this area, which may limit user engagement options.
- G2 users highlight HelpCrunch's superior customer support, with a quality rating of 9.6, indicating that users feel well-supported, while SMTP2GO's support quality is rated at 9.2, suggesting room for improvement in responsiveness and assistance.
- Users on G2 report that HelpCrunch's personalization capabilities are outstanding, scoring 9.8, which allows for tailored user experiences, while SMTP2GO's personalization features are less effective, leading to a more generic user interaction.
- Reviewers mention that HelpCrunch's integrations are highly rated at 9.7, providing extensive compatibility with other tools, while SMTP2GO's integrations score lower at 8.0, which may hinder workflow efficiency for users relying on multiple applications.
- Users say that HelpCrunch's automated email responses feature is rated 9.4, making it easy to manage customer inquiries efficiently, while SMTP2GO's performance in this area is not as strong, potentially leading to slower response times for users.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
SMTP2GO
Premiere Custom - over 3 Million Emails/Month
Contact Us
Send more than 3 million emails per month.
- All features of lower plans, plus:
- Additional dedicated IP addresses (as required)
- Dedicated account manager
Free Trial
HelpCrunch
Free Trial is available
SMTP2GO
Free Trial is available
Ratings
Meets Requirements
9.3
186
9.5
187
Ease of Use
9.4
192
9.4
189
Ease of Setup
9.5
135
9.3
155
Ease of Admin
9.4
121
9.4
153
Quality of Support
9.6
184
9.2
166
Has the product been a good partner in doing business?
9.6
118
9.2
148
Product Direction (% positive)
9.7
178
8.3
189
Features by Category
Ticket and Case Management
9.1
63
|
Verified
Not enough data
9.1
64
|
Verified
Not enough data
9.0
66
|
Verified
Not enough data
9.4
36
Not enough data
Feature Not Available
Not enough data
9.1
61
|
Verified
Not enough data
9.2
58
|
Verified
Not enough data
9.3
43
|
Verified
Not enough data
Generative AI
9.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
Not enough data
9.3
63
|
Verified
Not enough data
9.5
75
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.7
45
|
Verified
Not enough data
9.2
107
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
9.0
41
|
Verified
Not enough data
9.0
59
|
Verified
Not enough data
9.1
59
|
Verified
Not enough data
Administration
9.4
15
7.7
15
9.6
14
7.9
15
9.5
13
8.1
82
9.5
13
Feature Not Available
9.5
11
8.6
132
9.6
15
8.6
122
Integrations
9.8
10
8.0
70
9.7
11
8.3
72
9.7
10
8.9
94
8.6
12
8.4
89
Platform
8.5
12
8.9
105
8.8
12
9.0
108
8.7
10
8.7
86
9.5
13
8.5
128
9.5
11
9.1
115
9.4
11
9.1
135
9.2
10
8.8
99
9.4
15
9.4
149
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Support Automation
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Not enough data
Communication
9.6
103
|
Verified
Not enough data
9.4
106
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
9.5
89
|
Verified
Not enough data
8.0
22
Not enough data
Internal Use
9.2
107
|
Verified
Not enough data
9.3
92
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
82
|
Verified
Not enough data
9.2
80
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and SMTP2GO are categorized as Transactional Email
Unique Categories
HelpCrunch is categorized as Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Live Chat, Help Desk, Customer Self-Service, AI Chatbots, and AI Customer Support Agents
SMTP2GO has no unique categories
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SMTP2GO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.2%
Information Technology and Services
11.8%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.5%
Information Technology and Services
16.9%
Computer Software
7.8%
Retail
4.6%
Education Management
4.1%
Telecommunications
3.7%
Other
63.0%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
What about SPF and DKIM records?
2 Comments
Official Response from SMTP2GO
Any necessary changes to SPF and DKIM records can be quickly and easily made within a few minutes. We let you know exactly how these records should appear,...Read more
How do I configure smtp2go?
2 Comments
DC
SMTP Auth for outgoing SMTP servers from Internal Linux e-mail serversRead more
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