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At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
15 $
Starting at $29.00 1 Users Per Month
HelpCrunch
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansHelpCrunch vs Richpanel
When assessing the two solutions, reviewers found HelpCrunch easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Richpanel overall.
- Reviewers felt that HelpCrunch meets the needs of their business better than Richpanel.
- When comparing quality of ongoing product support, HelpCrunch and Richpanel provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpCrunch over Richpanel.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
HelpCrunch
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
9.3
188
9.2
74
Ease of Use
9.4
194
9.2
75
Ease of Setup
9.5
137
9.2
37
Ease of Admin
9.4
123
9.4
36
Quality of Support
9.6
186
9.6
70
Has the product been a good partner in doing business?
9.6
120
9.7
37
Product Direction (% positive)
9.7
180
9.5
65
Features by Category
Ticket and Case Management
9.1
63
|
Verified
9.0
33
9.1
64
|
Verified
9.3
33
9.0
66
|
Verified
9.0
34
9.4
36
8.9
34
Feature Not Available
8.7
30
9.1
61
|
Verified
9.2
31
9.2
58
|
Verified
9.1
31
9.3
43
|
Verified
9.3
33
Generative AI
9.7
5
Feature Not Available
9.0
5
8.9
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
9.5
35
9.3
63
|
Verified
9.5
35
9.5
76
|
Verified
9.3
33
9.0
49
|
Verified
9.3
30
Feature Not Available
8.7
27
Platform
8.7
45
|
Verified
8.6
32
9.2
107
|
Verified
8.7
34
|
Verified
9.1
51
|
Verified
9.2
32
9.0
41
|
Verified
9.1
32
9.0
59
|
Verified
8.8
34
9.1
60
|
Verified
8.9
33
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
9.3
28
9.6
8
9.4
29
8.8
7
9.2
28
9.2
8
9.2
22
Support Automation
8.8
7
8.9
28
8.8
7
9.2
31
9.5
7
9.1
30
9.3
9
9.0
28
Generative AI
Not enough data
8.5
13
Not enough data
8.5
12
Generative AI
9.2
13
8.2
13
9.1
15
8.1
13
8.3
13
Feature Not Available
Communication
9.6
103
|
Verified
9.0
33
|
Verified
9.4
106
|
Verified
8.7
36
|
Verified
9.1
86
|
Verified
8.2
28
|
Verified
9.5
89
|
Verified
8.7
30
|
Verified
8.0
23
8.1
26
|
Verified
Internal Use
9.2
107
|
Verified
8.7
34
|
Verified
9.3
92
|
Verified
8.8
29
|
Verified
9.2
83
|
Verified
8.4
26
|
Verified
9.1
82
|
Verified
8.8
29
|
Verified
9.2
80
|
Verified
9.1
30
|
Verified
9.1
86
|
Verified
8.9
32
|
Verified
Generative AI
Not enough data
8.1
15
Self-Service Experience
Not enough data
8.6
31
Not enough data
8.5
28
Not enough data
8.0
22
Not enough data
8.3
25
Not enough data
8.3
26
Self-Service Platform
Not enough data
8.8
25
Not enough data
8.7
25
8.3
5
8.3
25
Not enough data
8.7
26
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
9
Not enough data
8.7
9
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Richpanel are categorized as Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
HelpCrunch is categorized as Shared Inbox, Customer Communications Management, Chatbots, Transactional Email, AI Chatbots, and AI Customer Support Agents
Richpanel is categorized as Digital Customer Service Platforms and E-Commerce Tools
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Richpanel has no discussions with answers
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