Compare HelpCrunch and Pure Chat 
Featured Products
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
15 $
100% Free
HelpCrunch
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansPure Chat
Star Rating
(207)4.4 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansHelpCrunch vs Pure Chat
When assessing the two solutions, reviewers found HelpCrunch easier to use, set up, and administer. Reviewers also preferred doing business with HelpCrunch overall.
- Reviewers felt that HelpCrunch meets the needs of their business better than Pure Chat.
- When comparing quality of ongoing product support, reviewers felt that HelpCrunch is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpCrunch over Pure Chat.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
HelpCrunch
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
9.3
188
8.8
190
Ease of Use
9.4
194
9.2
191
Ease of Setup
9.5
137
9.2
77
Ease of Admin
9.4
123
9.1
75
Quality of Support
9.6
186
8.8
174
Has the product been a good partner in doing business?
9.6
120
9.2
72
Product Direction (% positive)
9.7
180
9.0
189
Features by Category
Ticket and Case Management
9.1
63
|
Verified
Not enough data
9.1
64
|
Verified
Not enough data
9.0
66
|
Verified
Not enough data
9.4
36
Not enough data
Feature Not Available
Not enough data
9.1
61
|
Verified
Not enough data
9.2
58
|
Verified
Not enough data
9.3
43
|
Verified
Not enough data
Generative AI
9.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
Not enough data
9.3
63
|
Verified
Not enough data
9.5
76
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.7
45
|
Verified
Not enough data
9.2
107
|
Verified
8.2
72
|
Verified
9.1
51
|
Verified
Not enough data
9.0
41
|
Verified
Not enough data
9.0
59
|
Verified
Not enough data
9.1
60
|
Verified
Not enough data
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Support Automation
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Not enough data
Communication
9.6
103
|
Verified
9.1
80
|
Verified
9.4
106
|
Verified
8.7
79
|
Verified
9.1
86
|
Verified
7.1
8
9.5
89
|
Verified
8.8
7
8.0
23
8.1
7
Internal Use
9.2
107
|
Verified
8.2
72
|
Verified
9.3
92
|
Verified
8.5
70
|
Verified
9.2
83
|
Verified
7.9
62
|
Verified
9.1
82
|
Verified
8.9
6
9.2
80
|
Verified
8.3
8
9.1
86
|
Verified
8.0
63
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Pure Chat are categorized as Live Chat
Unique Categories
HelpCrunch is categorized as Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Transactional Email, Help Desk, Customer Self-Service, AI Chatbots, and AI Customer Support Agents
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Computer Software
5.9%
Financial Services
5.4%
Higher Education
5.4%
Retail
4.9%
Information Technology and Services
4.9%
Other
73.5%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Pure Chat has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
