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Compare HelpCrunch and Mailjet

See this
side-by-side comparison of HelpCrunch vs. Mailjet
based on preference data from user reviews. HelpCrunch rates 4.7/5 stars with 147 reviews. By contrast, Mailjet rates 3.9/5 stars with 82 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
HelpCrunch
HelpCrunch
(147)
4.7 out of 5
HelpCrunch
Mailjet
Mailjet
(82)
3.9 out of 5
Mailjet
Star Rating
HelpCrunch
HelpCrunch
Mailjet
Mailjet
Market Segments
HelpCrunch
HelpCrunch
Small-Business (86.2% of reviews)
Mailjet
Mailjet
Small-Business (80.6% of reviews)
Entry Level Price
HelpCrunch
HelpCrunch
15 $
Mailjet
Mailjet
$0.00 per month

HelpCrunch vs Mailjet

When assessing the two solutions, reviewers found HelpCrunch easier to use, set up, and administer. Reviewers also preferred doing business with HelpCrunch overall.

  • Reviewers felt that HelpCrunch meets the needs of their business better than Mailjet.
  • When comparing quality of ongoing product support, reviewers felt that HelpCrunch is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HelpCrunch over Mailjet.
Categories
Shared Categories
HelpCrunch
HelpCrunch
Mailjet
Mailjet
HelpCrunch and Mailjet are categorized as Transactional Email and Email Marketing
Unique Categories
HelpCrunch
HelpCrunch is categorized as Help Desk and Live Chat
Mailjet
Mailjet has no unique categories
Pricing
HelpCrunch
HelpCrunch Pricing
Standard Live chat plan
15$
Standard Live chat & Emails plan
29$
Premium live chat plan
25$
Premium Live chat & Emails plan
49$
Free Trial
Mailjet
Mailjet Pricing
FREE
$0.00per month
BASIC
from $9.65per month
PREMIUM
from $20.95per month
Free Trial
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Ratings
Meets Requirements
HelpCrunch
HelpCrunch
9.4
Responses: 126
Mailjet
Mailjet
8.0
Responses: 74
Ease of Use
HelpCrunch
HelpCrunch
9.4
Responses: 127
Mailjet
Mailjet
8.2
Responses: 73
Ease of Setup
HelpCrunch
HelpCrunch
9.5
Responses: 77
Mailjet
Mailjet
7.4
Responses: 44
Ease of Admin
HelpCrunch
HelpCrunch
9.3
Responses: 78
Mailjet
Mailjet
7.3
Responses: 44
Quality of Support
HelpCrunch
HelpCrunch
9.7
Responses: 124
Mailjet
Mailjet
7.4
Responses: 65
Ease of Doing Business With
HelpCrunch
HelpCrunch
9.5
Responses: 75
Mailjet
Mailjet
7.5
Responses: 40
Product Direction (% positive)
HelpCrunch
HelpCrunch
9.7
Responses: 122
Mailjet
Mailjet
7.8
Responses: 69
Features
Email Marketing
Email and Mobile Preview
HelpCrunch
HelpCrunch
8.6
Responses: 17
Verified Feature
Mailjet
Mailjet
8.8
Responses: 47
Verified Feature
Manage Email Lists
HelpCrunch
HelpCrunch
9.1
Responses: 16
Verified Feature
Mailjet
Mailjet
8.5
Responses: 47
Verified Feature
High-Volume Sending
HelpCrunch
HelpCrunch
8.6
Responses: 12
Verified Feature
Mailjet
Mailjet
8.5
Responses: 41
Verified Feature
Building and Personalizing Emails
HelpCrunch
HelpCrunch
9.0
Responses: 18
Verified Feature
Mailjet
Mailjet
8.5
Responses: 47
Verified Feature
Sending Outbound Emails
HelpCrunch
HelpCrunch
9.1
Responses: 16
Verified Feature
Mailjet
Mailjet
8.7
Responses: 47
Verified Feature
Manage Email Deliverability
HelpCrunch
HelpCrunch
8.9
Responses: 14
Mailjet
Mailjet
8.3
Responses: 46
Verified Feature
Automated Email Responses
HelpCrunch
HelpCrunch
9.3
Responses: 18
Verified Feature
Mailjet
Mailjet
7.9
Responses: 32
Verified Feature
Multi-user Account
HelpCrunch
HelpCrunch
8.9
Responses: 14
Verified Feature
Mailjet
Mailjet
10.0
Responses: 5
Verified Feature
Surveys
HelpCrunch
HelpCrunch
9.1
Responses: 9
Verified Feature
Mailjet
Mailjet
Not enough data available
Administration
Template Creation
HelpCrunch
HelpCrunch
9.7
Responses: 10
Mailjet
Mailjet
8.7
Responses: 21
Preset Template Availability
HelpCrunch
HelpCrunch
9.6
Responses: 9
Mailjet
Mailjet
8.7
Responses: 18
Custom Unsubscribe
HelpCrunch
HelpCrunch
9.2
Responses: 8
Mailjet
Mailjet
8.7
Responses: 21
Email Segmentation
HelpCrunch
HelpCrunch
9.2
Responses: 8
Mailjet
Mailjet
9.0
Responses: 20
Detailed Server Logs
HelpCrunch
HelpCrunch
9.7
Responses: 6
Mailjet
Mailjet
8.3
Responses: 16
Notifications
HelpCrunch
HelpCrunch
9.4
Responses: 9
Mailjet
Mailjet
8.4
Responses: 19
Integrations
Webhooks
HelpCrunch
HelpCrunch
10.0
Responses: 5
Mailjet
Mailjet
8.5
Responses: 9
Event Tracking API
HelpCrunch
HelpCrunch
9.4
Responses: 6
Mailjet
Mailjet
9.4
Responses: 9
Mail Send API
HelpCrunch
HelpCrunch
10.0
Responses: 5
Mailjet
Mailjet
9.3
Responses: 15
Spam Filter Testing
HelpCrunch
HelpCrunch
9.2
Responses: 6
Mailjet
Mailjet
8.5
Responses: 9
Platform
Custom Tracking Domain
HelpCrunch
HelpCrunch
8.1
Responses: 7
Mailjet
Mailjet
8.9
Responses: 12
Multiple Domains
HelpCrunch
HelpCrunch
8.6
Responses: 7
Mailjet
Mailjet
9.4
Responses: 14
Dedicated IP
HelpCrunch
HelpCrunch
7.7
Responses: 5
Mailjet
Mailjet
8.8
Responses: 10
Documentation
HelpCrunch
HelpCrunch
9.2
Responses: 8
Mailjet
Mailjet
8.3
Responses: 20
Sender Reputation Management
HelpCrunch
HelpCrunch
9.7
Responses: 6
Mailjet
Mailjet
8.6
Responses: 18
Tracking & Reporting
HelpCrunch
HelpCrunch
9.7
Responses: 6
Mailjet
Mailjet
8.7
Responses: 21
Enterprise Scalability
HelpCrunch
HelpCrunch
9.7
Responses: 5
Mailjet
Mailjet
8.5
Responses: 14
Performance and Reliability
HelpCrunch
HelpCrunch
9.3
Responses: 10
Mailjet
Mailjet
8.8
Responses: 20
Reporting & Analytics
A/B Testing
HelpCrunch
HelpCrunch
8.3
Responses: 8
Verified Feature
Mailjet
Mailjet
8.3
Responses: 25
Verified Feature
Basic Reporting
HelpCrunch
HelpCrunch
9.0
Responses: 13
Verified Feature
Mailjet
Mailjet
8.5
Responses: 42
Verified Feature
Platform
User, Role, and Access Management
HelpCrunch
HelpCrunch
9.0
Responses: 15
Verified Feature
Mailjet
Mailjet
8.1
Responses: 18
Verified Feature
Internationalization
HelpCrunch
HelpCrunch
9.0
Responses: 12
Verified Feature
Mailjet
Mailjet
Feature Not Available
Performance and Reliability
HelpCrunch
HelpCrunch
8.5
Responses: 16
Verified Feature
Mailjet
Mailjet
8.7
Responses: 22
Verified Feature
Integration
Data Import & Export Tools
HelpCrunch
HelpCrunch
8.6
Responses: 12
Verified Feature
Mailjet
Mailjet
8.3
Responses: 20
Verified Feature
Integration APIs
HelpCrunch
HelpCrunch
8.8
Responses: 10
Verified Feature
Mailjet
Mailjet
8.0
Responses: 11
Verified Feature
Breadth of Partner Applications
HelpCrunch
HelpCrunch
8.3
Responses: 8
Verified Feature
Mailjet
Mailjet
8.2
Responses: 10
CRM Integration
HelpCrunch
HelpCrunch
8.9
Responses: 9
Verified Feature
Mailjet
Mailjet
Not enough data available
Social Media Integration
HelpCrunch
HelpCrunch
Feature Not Available
Mailjet
Mailjet
Not enough data available
E-Commerce Integration
HelpCrunch
HelpCrunch
8.7
Responses: 9
Verified Feature
Mailjet
Mailjet
Not enough data available
Reviewers' Company Size
Reviewers of both HelpCrunch and Mailjet were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HelpCrunch
HelpCrunch
86.2%
Mailjet
Mailjet
80.6%
Mid-Market
(51-1000 emp.)
HelpCrunch
HelpCrunch
12.4%
Mailjet
Mailjet
9.7%
Enterprise
(> 1000 emp.)
HelpCrunch
HelpCrunch
1.4%
Mailjet
Mailjet
9.7%
Reviewers' Industry
HelpCrunch
HelpCrunch Industry
Computer Software
20.0%
Information Technology and Services
15.2%
Marketing and Advertising
12.4%
Internet
11.0%
E-Learning
4.8%
Other
36.6%
Mailjet
Mailjet Industry
Internet
18.3%
Marketing and Advertising
12.2%
Computer Software
9.8%
Information Technology and Services
8.5%
Retail
3.7%
Other
47.6%
Reviews
Most Helpful Favorable Review
HelpCrunch
Ilya A.
User in Information Technology and Services

PROS: We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3)...

Mailjet
GI
Administrator in Internet

I like the panel, it's really simple and clear, you can find whatever you want easily

Most Helpful Critical Review
HelpCrunch
Jesper Q.
Executive Sponsor in Computer Software

Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...

Mailjet
Tapan J.
User in Marketing and Advertising

Nothing to dislike really. Easy to set up and configure.

Discussions
HelpCrunch
HelpCrunch Discussions
Does your platform have a mobiile app?
1 comment
Damilola A.
DA
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard. We offer iOS and Android mobile...Read more
Monty the Mongoose crying
HelpCrunch has no more discussions with answers
Mailjet
Mailjet Discussions
Monty the Mongoose crying
Mailjet has no discussions with answers
Screenshots
HelpCrunch
HelpCrunch Screenshots
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