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Compare HelpCrunch and Mad Mimi

See this
side-by-side comparison of HelpCrunch vs. Mad Mimi
based on preference data from user reviews. HelpCrunch rates 4.7/5 stars with 147 reviews. By contrast, Mad Mimi rates 4.3/5 stars with 47 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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HelpCrunch
HelpCrunch
(147)
4.7 out of 5
HelpCrunch
Mad Mimi
Mad Mimi
(47)
4.3 out of 5
Mad Mimi
Star Rating
HelpCrunch
HelpCrunch
Mad Mimi
Mad Mimi
Market Segments
HelpCrunch
HelpCrunch
Small-Business (86.2% of reviews)
Mad Mimi
Mad Mimi
Small-Business (76.7% of reviews)
Entry Level Price
HelpCrunch
HelpCrunch
15 $
Mad Mimi
Mad Mimi
$10 per month

HelpCrunch vs Mad Mimi

When assessing the two solutions, reviewers found Mad Mimi easier to use, set up, and administer. However, reviewers preferred doing business with HelpCrunch overall.

  • Reviewers felt that HelpCrunch meets the needs of their business better than Mad Mimi.
  • When comparing quality of ongoing product support, reviewers felt that HelpCrunch is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HelpCrunch over Mad Mimi.
Categories
Shared Categories
HelpCrunch
HelpCrunch
Mad Mimi
Mad Mimi
HelpCrunch and Mad Mimi are categorized as Email Marketing
Unique Categories
HelpCrunch
HelpCrunch is categorized as Transactional Email, Help Desk, and Live Chat
Mad Mimi
Mad Mimi has no unique categories
Pricing
HelpCrunch
HelpCrunch Pricing
Standard Live chat plan
15$
Standard Live chat & Emails plan
29$
Premium live chat plan
25$
Premium Live chat & Emails plan
49$
Free Trial
Mad Mimi
Mad Mimi Pricing
Basic
$10per month
Pro
$42per month
Silver
$199per month
Gold
$1,049per month
Free Trial Unavailable
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Ratings
Meets Requirements
HelpCrunch
HelpCrunch
9.4
Responses: 126
Mad Mimi
Mad Mimi
8.3
Responses: 35
Ease of Use
HelpCrunch
HelpCrunch
9.4
Responses: 127
Mad Mimi
Mad Mimi
9.5
Responses: 35
Ease of Setup
HelpCrunch
HelpCrunch
9.5
Responses: 77
Mad Mimi
Mad Mimi
9.8
Responses: 14
Ease of Admin
HelpCrunch
HelpCrunch
9.3
Responses: 78
Mad Mimi
Mad Mimi
9.8
Responses: 14
Quality of Support
HelpCrunch
HelpCrunch
9.7
Responses: 124
Mad Mimi
Mad Mimi
8.0
Responses: 27
Ease of Doing Business With
HelpCrunch
HelpCrunch
9.5
Responses: 75
Mad Mimi
Mad Mimi
8.0
Responses: 11
Product Direction (% positive)
HelpCrunch
HelpCrunch
9.7
Responses: 122
Mad Mimi
Mad Mimi
7.3
Responses: 35
Features
Email Marketing
Email and Mobile Preview
HelpCrunch
HelpCrunch
8.6
Responses: 17
Verified Feature
Mad Mimi
Mad Mimi
8.2
Responses: 33
Verified Feature
Manage Email Lists
HelpCrunch
HelpCrunch
9.1
Responses: 16
Verified Feature
Mad Mimi
Mad Mimi
8.5
Responses: 34
Verified Feature
High-Volume Sending
HelpCrunch
HelpCrunch
8.6
Responses: 12
Verified Feature
Mad Mimi
Mad Mimi
8.3
Responses: 28
Verified Feature
Building and Personalizing Emails
HelpCrunch
HelpCrunch
9.0
Responses: 18
Verified Feature
Mad Mimi
Mad Mimi
8.2
Responses: 34
Verified Feature
Sending Outbound Emails
HelpCrunch
HelpCrunch
9.1
Responses: 16
Verified Feature
Mad Mimi
Mad Mimi
8.8
Responses: 35
Verified Feature
Manage Email Deliverability
HelpCrunch
HelpCrunch
8.9
Responses: 14
Mad Mimi
Mad Mimi
8.5
Responses: 34
Verified Feature
Automated Email Responses
HelpCrunch
HelpCrunch
9.3
Responses: 18
Verified Feature
Mad Mimi
Mad Mimi
8.6
Responses: 25
Verified Feature
Multi-user Account
HelpCrunch
HelpCrunch
8.9
Responses: 14
Verified Feature
Mad Mimi
Mad Mimi
7.7
Responses: 8
Verified Feature
Surveys
HelpCrunch
HelpCrunch
9.1
Responses: 9
Verified Feature
Mad Mimi
Mad Mimi
7.1
Responses: 8
Verified Feature
Reporting & Analytics
A/B Testing
HelpCrunch
HelpCrunch
8.3
Responses: 8
Verified Feature
Mad Mimi
Mad Mimi
7.3
Responses: 21
Verified Feature
Basic Reporting
HelpCrunch
HelpCrunch
9.0
Responses: 13
Verified Feature
Mad Mimi
Mad Mimi
8.3
Responses: 33
Verified Feature
Platform
User, Role, and Access Management
HelpCrunch
HelpCrunch
9.0
Responses: 15
Verified Feature
Mad Mimi
Mad Mimi
7.8
Responses: 13
Verified Feature
Internationalization
HelpCrunch
HelpCrunch
9.0
Responses: 12
Verified Feature
Mad Mimi
Mad Mimi
Feature Not Available
Performance and Reliability
HelpCrunch
HelpCrunch
8.5
Responses: 16
Verified Feature
Mad Mimi
Mad Mimi
8.6
Responses: 16
Verified Feature
Integration
Data Import & Export Tools
HelpCrunch
HelpCrunch
8.6
Responses: 12
Verified Feature
Mad Mimi
Mad Mimi
8.2
Responses: 13
Verified Feature
Integration APIs
HelpCrunch
HelpCrunch
8.8
Responses: 10
Verified Feature
Mad Mimi
Mad Mimi
7.8
Responses: 6
Verified Feature
Breadth of Partner Applications
HelpCrunch
HelpCrunch
8.3
Responses: 8
Verified Feature
Mad Mimi
Mad Mimi
7.9
Responses: 7
Verified Feature
CRM Integration
HelpCrunch
HelpCrunch
8.9
Responses: 9
Verified Feature
Mad Mimi
Mad Mimi
Not enough data available
Social Media Integration
HelpCrunch
HelpCrunch
Feature Not Available
Mad Mimi
Mad Mimi
Not enough data available
E-Commerce Integration
HelpCrunch
HelpCrunch
8.7
Responses: 9
Verified Feature
Mad Mimi
Mad Mimi
Not enough data available
Reviewers' Company Size
Reviewers of both HelpCrunch and Mad Mimi were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HelpCrunch
HelpCrunch
86.2%
Mad Mimi
Mad Mimi
76.7%
Mid-Market
(51-1000 emp.)
HelpCrunch
HelpCrunch
12.4%
Mad Mimi
Mad Mimi
20.9%
Enterprise
(> 1000 emp.)
HelpCrunch
HelpCrunch
1.4%
Mad Mimi
Mad Mimi
2.3%
Reviewers' Industry
HelpCrunch
HelpCrunch Industry
Computer Software
20.0%
Information Technology and Services
15.2%
Marketing and Advertising
12.4%
Internet
11.0%
E-Learning
4.8%
Other
36.6%
Mad Mimi
Mad Mimi Industry
Marketing and Advertising
14.0%
Entertainment
11.6%
Internet
9.3%
Health, Wellness and Fitness
9.3%
Real Estate
7.0%
Other
48.8%
Reviews
Most Helpful Favorable Review
HelpCrunch
Ilya A.
User in Information Technology and Services

PROS: We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3)...

Mad Mimi
Lisa V.
Administrator in Arts and Crafts

I test drove several email services before deciding to go with Mad Mimi. They provide enough features to send a good looking email campaign, with a very intuitive interface. There aren't a bunch of bells and whistles, and you don't need to earn a Phd....

Most Helpful Critical Review
HelpCrunch
Jesper Q.
Executive Sponsor in Computer Software

Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...

Mad Mimi
G
User in Computer Software

I found that marketing automation and drip campaigns were a bit difficult to setup, and there wasn't a clear explanation of what was available in the free vs paid version.

Discussions
HelpCrunch
HelpCrunch Discussions
Does your platform have a mobiile app?
1 comment
Damilola A.
DA
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard. We offer iOS and Android mobile...Read more
Monty the Mongoose crying
HelpCrunch has no more discussions with answers
Mad Mimi
Mad Mimi Discussions
Monty the Mongoose crying
Mad Mimi has no discussions with answers
Screenshots
HelpCrunch
HelpCrunch Screenshots
Mad Mimi
Mad Mimi Screenshots
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