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At a Glance
Market Segments
Small-Business (83.8% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
15 $
Starting at $15.00 1 agent / Per Month
HelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in its ticket collaboration features, with a score of 8.9, while HelpCrunch offers a slightly higher score of 9.2, indicating a more seamless experience for teams working together on customer inquiries.
- Reviewers mention that HelpCrunch's quality of support is rated at 9.6, which is notably higher than LiveAgent's 9.1, suggesting that users may find HelpCrunch's customer service more responsive and helpful.
- G2 users highlight that HelpCrunch's ease of setup is rated at 9.5, compared to LiveAgent's 8.7, indicating that new users may find HelpCrunch easier to implement and start using effectively.
- Users on G2 report that LiveAgent's email marketing capabilities, particularly in managing email lists and automated email responses, are strong, with scores of 9.3 and 9.4 respectively, but HelpCrunch outperforms in overall email marketing features, scoring 9.2 across the board.
- Reviewers say that HelpCrunch shines in its generative AI features, particularly in AI text generation and summarization, scoring 9.8, while LiveAgent's scores in these areas are lower, indicating a more advanced AI capability in HelpCrunch.
- Users report that LiveAgent's multi-channel coverage is robust, particularly in live chat and email, with scores of 9.3 and 9.1, but HelpCrunch offers a more comprehensive approach to communication channels, scoring higher in social integration and in-app messaging.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
HelpCrunch
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
9.3
187
8.9
1,300
Ease of Use
9.4
193
8.9
1,305
Ease of Setup
9.5
136
8.7
868
Ease of Admin
9.4
122
8.9
845
Quality of Support
9.6
185
9.1
1,239
Has the product been a good partner in doing business?
9.6
119
9.1
821
Product Direction (% positive)
9.7
179
8.9
1,264
Features by Category
Ticket and Case Management
9.1
63
|
Verified
9.0
779
|
Verified
9.1
64
|
Verified
9.0
777
|
Verified
9.0
66
|
Verified
8.7
758
|
Verified
9.4
36
8.8
714
|
Verified
Feature Not Available
8.6
575
|
Verified
9.1
61
|
Verified
8.7
703
|
Verified
9.2
58
|
Verified
8.9
717
|
Verified
9.3
43
|
Verified
8.6
444
|
Verified
Generative AI
9.7
5
8.3
32
9.0
5
8.2
32
Agentic AI - Help Desk
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Communication Channels
8.7
33
8.7
654
|
Verified
9.3
63
|
Verified
9.1
717
|
Verified
9.5
76
|
Verified
9.1
696
|
Verified
9.0
49
|
Verified
8.6
539
|
Verified
Feature Not Available
8.7
381
|
Verified
Platform
8.7
45
|
Verified
7.9
413
|
Verified
9.2
107
|
Verified
8.4
664
|
Verified
9.1
51
|
Verified
8.7
526
|
Verified
9.0
41
|
Verified
8.6
377
|
Verified
9.0
59
|
Verified
8.5
647
|
Verified
9.1
59
|
Verified
8.8
694
|
Verified
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
8.7
5
8.8
7
8.3
5
8.3
7
8.3
5
Design
9.3
7
8.0
5
9.0
7
8.7
5
9.0
7
8.7
5
8.8
7
8.7
5
8.8
7
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
9.3
19
8.3
6
9.1
21
8.6
6
8.9
20
8.9
6
8.9
19
8.9
6
9.2
16
8.3
5
Platform
9.7
20
9.4
6
9.1
19
9.4
6
9.5
18
8.9
6
9.1
19
8.6
6
8.3
14
Not enough data
8.9
16
8.9
6
9.2
17
8.9
6
Generative AI
9.8
10
8.1
6
9.8
9
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Support Automation
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
8.6
22
9.1
15
8.0
23
8.3
13
7.7
22
Communication
9.6
103
|
Verified
9.3
485
|
Verified
9.4
106
|
Verified
9.0
489
|
Verified
9.1
86
|
Verified
8.9
376
|
Verified
9.5
89
|
Verified
9.0
374
|
Verified
8.0
22
8.8
61
Internal Use
9.2
107
|
Verified
8.4
664
|
Verified
9.3
92
|
Verified
9.1
422
|
Verified
9.2
83
|
Verified
8.5
55
9.1
82
|
Verified
8.9
403
|
Verified
9.2
80
|
Verified
9.1
384
|
Verified
9.1
86
|
Verified
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
45
Not enough data
8.3
46
8.3
5
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and LiveAgent are categorized as Shared Inbox, Customer Communications Management, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
HelpCrunch is categorized as Conversational Support, Transactional Email, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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