# HelpCrunch vs Helpshift Comparison

| | HelpCrunch | Helpshift | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 238 | 381 | 
| **Largest Market Segment** | Small-Business (84.0% of reviews) | Mid-Market (62.3% of reviews) | 
| **Entry Level Price** | 15 $ | No pricing available | 

---
## Top Pros & Cons

### HelpCrunch

Pros:
- Ease of Use (19 reviews)
- Features (16 reviews)

Cons:
- Limited Customization (4 reviews)
- Chat Functionality (3 reviews)

### Helpshift

Pros:
- Ease of Use (3 reviews)
- Features (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)

---
## Ratings Comparison
| Rating | HelpCrunch | Helpshift | 
|---|---|---|
  | **Meets Requirements** | 9.3 (189 reviews) | 8.6 (295 reviews) | 
  | **Ease of Use** | 9.4 (195 reviews) | 8.8 (295 reviews) | 
  | **Ease of Setup** | 9.5 (138 reviews) | 8.2 (139 reviews) | 
  | **Ease of Admin** | 9.4 (124 reviews) | 8.4 (138 reviews) | 
  | **Quality of Support** | 9.6 (187 reviews) | 8.4 (275 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (121 reviews) | 8.5 (134 reviews) | 
  | **Product Direction (% positive)** | 9.7 (180 reviews) | 7.9 (288 reviews) | 

---
## Pricing

### HelpCrunch

#### Entry-Level Pricing

Plan: Standard Live chat plan

Price: 15 $

Description: Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history

Key Features:
- 3 chat auto messages
- Help Desk
- Knowledge Base

[Browse all 4 editions](https://www.g2.com/products/helpcrunch/pricing)

#### Free Trial

Yes

### Helpshift

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 9.1/10 | 135 |
| **Helpshift** | 8.3/10 | 254 |

#### Ticket and Case Management

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Ticket creation user experience** | 9.1 (63 reviews) ✓ Verified | 8.7 (161 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (64 reviews) ✓ Verified | 8.7 (163 reviews) ✓ Verified | 
| **Workflow** | 9.0 (66 reviews) ✓ Verified | 8.5 (167 reviews) ✓ Verified | 
| **Response Automation** | 9.4 (36 reviews) | 8.5 (169 reviews) | 
| **SLA Management** | Feature Not Available | 8.1 (122 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (61 reviews) ✓ Verified | 8.5 (164 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (58 reviews) ✓ Verified | 8.3 (161 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.3 (43 reviews) ✓ Verified | 8.4 (87 reviews) | 

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | 9.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

#### Communication Channels

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Customer Portal** | 8.7 (33 reviews) | 8.6 (150 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (63 reviews) ✓ Verified | 8.4 (150 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.5 (76 reviews) ✓ Verified | 8.7 (125 reviews) ✓ Verified | 
| **Social Integration** | 9.0 (49 reviews) ✓ Verified | 8.0 (44 reviews) | 
| **Voice** | Feature Not Available | 9.0 (18 reviews) | 

#### Platform

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Mobile User Support** | 8.7 (45 reviews) ✓ Verified | 8.5 (74 reviews) ✓ Verified | 
| **Customization ** | 9.2 (107 reviews) ✓ Verified | 8.1 (126 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.1 (51 reviews) ✓ Verified | 8.4 (75 reviews) ✓ Verified | 
| **Integration** | 9.0 (41 reviews) ✓ Verified | 8.2 (65 reviews) ✓ Verified | 
| **Reporting** | 9.0 (59 reviews) ✓ Verified | 7.8 (139 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (60 reviews) ✓ Verified | 7.8 (144 reviews) ✓ Verified | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 9.3/10 | 19 |
| **Helpshift** | N/A | N/A |

#### Administration

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Template Creation** | 9.4 (15 reviews) | Not enough data | 
| **Preset Template Availability** | 9.6 (14 reviews) | Not enough data | 
| **Custom Unsubscribe** | 9.5 (13 reviews) | Not enough data | 
| **Email Segmentation** | 9.5 (13 reviews) | Not enough data | 
| **Detailed Server Logs** | 9.5 (11 reviews) | Not enough data | 
| **Notifications** | 9.6 (15 reviews) | Not enough data | 

#### Integrations

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Webhooks** | 9.8 (10 reviews) | Not enough data | 
| **Event Tracking API** | 9.7 (11 reviews) | Not enough data | 
| **Mail Send API** | 9.7 (10 reviews) | Not enough data | 
| **Spam Filter Testing** | 8.6 (12 reviews) | Not enough data | 

#### Platform

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Custom Tracking Domain** | 8.5 (12 reviews) | Not enough data | 
| **Multiple Domains** | 8.8 (12 reviews) | Not enough data | 
| **Dedicated IP** | 8.7 (10 reviews) | Not enough data | 
| **Documentation** | 9.5 (13 reviews) | Not enough data | 
| **Sender Reputation Management** | 9.5 (11 reviews) | Not enough data | 
| **Tracking & Reporting** | 9.4 (11 reviews) | Not enough data | 
| **Enterprise Scalability** | 9.2 (10 reviews) | Not enough data | 
| **Performance and Reliability** | 9.4 (15 reviews) | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Reliability** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Interaction

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Creativity** | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 8.8/10 | 7 |
| **Helpshift** | N/A | N/A |

#### Channels

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Multi-Channel Coverage** | 8.3 (7 reviews) | Not enough data | 
| **Open Listening** | 8.8 (7 reviews) | Not enough data | 
| **Physical Media** | 8.3 (7 reviews) | Not enough data | 

#### Design

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Communications Strategy Development** | 9.3 (7 reviews) | Not enough data | 
| **Create Content** | 9.0 (7 reviews) | Not enough data | 
| **Personalization** | 9.0 (7 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (7 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 9.2/10 | 7 |
| **Helpshift** | N/A | N/A |

#### Productivity Tools

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | 9.7 (5 reviews) | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Trends** | 8.7 (5 reviews) | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 9.2/10 | 26 |
| **Helpshift** | 8.8/10 | 27 |

#### Responses

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Customization** | 9.3 (19 reviews) | 9.0 (24 reviews) | 
| **Control** | 9.1 (21 reviews) | 8.5 (24 reviews) | 
| **Route To Human** | 8.9 (20 reviews) | 8.9 (23 reviews) | 
| **Menu bars** | 8.9 (19 reviews) | 8.8 (22 reviews) | 
| **Drip sequences** | 9.2 (16 reviews) | Feature Not Available | 

#### Platform

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Live chat** | 9.7 (20 reviews) | 9.4 (21 reviews) | 
| **Integrations** | 9.1 (19 reviews) | 9.2 (22 reviews) | 
| **Branding** | 9.5 (18 reviews) | 8.5 (22 reviews) | 
| **Analytics** | 9.2 (20 reviews) | 8.2 (21 reviews) | 
| **A/B testing** | 8.3 (14 reviews) | 9.0 (15 reviews) | 
| **Role-based access** | 8.9 (16 reviews) | 8.6 (20 reviews) | 
| **Collection of information** | 9.2 (17 reviews) | 8.9 (22 reviews) | 

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | 9.8 (10 reviews) | Feature Not Available | 
| **AI Text Summarization** | 9.8 (9 reviews) | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 9.2/10 | 9 |
| **Helpshift** | 8.7/10 | 35 |

#### Conversational Platform

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | 9.0 (27 reviews) | 
| **Omnichannel** | 9.6 (8 reviews) | 8.8 (21 reviews) | 
| **Contextual Engagement** | 8.8 (7 reviews) | 8.7 (24 reviews) | 
| **Proactive Engagement** | 9.2 (8 reviews) | 8.7 (21 reviews) | 

#### Support Automation

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Intelligent Routing** | 8.8 (7 reviews) | 8.8 (23 reviews) | 
| **Seamless Escalation** | 8.8 (7 reviews) | 8.5 (28 reviews) | 
| **Transcripts** | 9.5 (7 reviews) | 8.8 (24 reviews) | 
| **Self-Serve Support** | 9.3 (9 reviews) | 8.2 (23 reviews) | 

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Platform

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 9.1/10 | 134 |
| **Helpshift** | 8.8/10 | 190 |

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | 9.2 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 9.1 (15 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.3 (13 reviews) | Feature Not Available | 

#### Communication

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Pop-up Chat** | 9.6 (103 reviews) ✓ Verified | 8.6 (110 reviews) ✓ Verified | 
| **Notifications** | 9.4 (106 reviews) ✓ Verified | 8.4 (120 reviews) ✓ Verified | 
| **Targeted Emails** | 9.1 (86 reviews) ✓ Verified | 8.7 (86 reviews) ✓ Verified | 
| **In-App Messaging** | 9.5 (89 reviews) ✓ Verified | 8.9 (105 reviews) ✓ Verified | 
| **Co-Browsing** | 8.0 (23 reviews) | 9.3 (14 reviews) | 

####  Internal Use

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Customization ** | 9.2 (107 reviews) ✓ Verified | 8.1 (126 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.3 (92 reviews) ✓ Verified | 9.2 (102 reviews) ✓ Verified | 
| **Lead Development** | 9.2 (84 reviews) ✓ Verified | 8.8 (77 reviews) ✓ Verified | 
| **Knowledge Base** | 9.1 (82 reviews) ✓ Verified | 9.0 (97 reviews) ✓ Verified | 
| **Team Inbox ** | 9.2 (80 reviews) ✓ Verified | 8.8 (83 reviews) ✓ Verified | 
| **Customer Profiles** | 9.1 (86 reviews) ✓ Verified | 8.8 (92 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | 8.3/10 | 5 |
| **Helpshift** | 8.6/10 | 211 |

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (148 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (138 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.9 (21 reviews) | 
| **Personalization** | Not enough data | 8.9 (21 reviews) | 

#### Self-Service Platform

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Branding** | Not enough data | 8.1 (22 reviews) | 
| **Automation** | Not enough data | 8.6 (23 reviews) | 
| **Artificial Intelligence** | 8.3 (5 reviews) | 8.2 (17 reviews) | 
| **Integrations** | Not enough data | 8.6 (23 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Generative AI

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HelpCrunch** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HelpCrunch | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to HelpCrunch (4):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Transactional Email Software](https://www.g2.com/categories/transactional-email), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)

**Unique to Helpshift (2):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | HelpCrunch | Helpshift | 
|---|---|---|
| **Small-Business** | 84.0% | 21.7% | 
| **Mid-Market** | 15.2% | 62.3% | 
| **Enterprise** | 0.9% | 16.0% | 

### By Industry

#### HelpCrunch

- **Computer Software:** 20.8%
- **Information Technology and Services:** 12.1%
- **Marketing and Advertising:** 9.1%
- **Internet:** 7.8%
- **Health, Wellness and Fitness:** 4.3%
- **E-Learning:** 3.9%
- **Retail:** 3.0%
- **Financial Services:** 2.6%
- **Telecommunications:** 2.2%
- **Computer & Network Security:** 1.7%
- **Other:** 32.5%

#### Helpshift

- **Computer Games:** 22.6%
- **Entertainment:** 8.3%
- **Banking:** 6.8%
- **Financial Services:** 6.8%
- **Consumer Services:** 5.6%
- **Consumer Goods:** 5.0%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.5%
- **Transportation/Trucking/Railroad:** 3.9%
- **Retail:** 3.6%
- **Other:** 28.2%

---
## Alternatives

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---
## Top Discussions

### HelpCrunch

- Title: [Does your platform have a mobiile app?](https://www.g2.com/discussions/does-your-platform-have-a-mobiile-app) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.

We offer iOS and Android mobile..."

### Helpshift

- Title: [How can I improve my customer satisfaction if I have few staff handling Helpshift?](https://www.g2.com/discussions/como-puedo-mejorar-la-satisfaccion-de-mis-clientes-si-tengo-poco-personal-que-maneje-helpshift) — 2 comments, 1 upvote
  > **Top comment:** "You should increase your staff in such a way that the response time is compensated with the use of this tool."
- Title: [What's the best way to correctly set up Helpshift Analytics?](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) — 1 comment, 1 upvote
  > **Top comment:** "Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure..."
- Title: [What would be the best way to receive notifications of chats waiting to be answered.](https://www.g2.com/discussions/what-would-be-the-best-way-to-receive-notifications-of-chats-waiting-to-be-answered) — 1 comment, 1 upvote
  > **Top comment:** "You can create time based automations with add as an action internal note with notification of one of agents. "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpcrunch-vs-helpshift)