Compare Help Scout, Zoho Desk, and HappyFox

Pricing

 
Plus
$27
user/month
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
PROFESSIONAL
$12
/agent/month
Fantastic
$49
per staff / month
 
Basic
$8
user/month
ENTERPRISE
$25
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.9
Ease of Use
Ease of Use
9.2
8.5
9.3
Ease of Setup
Ease of Setup
8.8
8.1
8.9
Ease of Admin
Ease of Admin
8.8
8.4
9.1
Quality of Support
Quality of Support
8.8
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
9.2
Meets Requirements
Help Scout
8.5
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Help Scout
9.2
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Zoho Desk
8.1
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Help Scout
8.8
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Zoho Desk
8.7
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
Zoho Desk
8.7
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
Zoho Desk
8.5
HappyFox
9.1
Workflow
Help Scout
8.3
Zoho Desk
8.2
HappyFox
8.8
Response Automation
Help Scout
8.4
Zoho Desk
8.4
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
Zoho Desk
8.3
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
Zoho Desk
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
Help Scout
8.7
Zoho Desk
8.7
HappyFox
8.6
Searchable Articles
Help Scout
8.0
Zoho Desk
8.7
HappyFox
8.9
Community Forums
Help Scout
8.4
Zoho Desk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Zoho Desk
8.6
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Zoho Desk
8.6
HappyFox
7.7
Forum to Reponse
Help Scout
8.2
Zoho Desk
8.5
HappyFox
8.2
Tickets and Tagging
Help Scout
8.7
Zoho Desk
8.8
HappyFox
9.4
Live Chat
Help Scout
6.7
Zoho Desk
8.7
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
Zoho Desk
8.4
HappyFox
9.0
Email to Case
Help Scout
9.3
Zoho Desk
8.7
HappyFox
9.2
Chat/Live Support
Help Scout
7.0
Zoho Desk
8.5
HappyFox
8.9
Social Integration
Help Scout
8.1
Zoho Desk
8.5
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Zoho Desk
8.3
HappyFox
8.5
Products and Version Tracking
Help Scout
Not enough data available
Zoho Desk
8.4
HappyFox
8.6
Call Scripting
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
8.1
Knowledge Base
Help Scout
8.4
Zoho Desk
8.5
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
Zoho Desk
8.4
HappyFox
8.7
Q&A
Help Scout
9.7
Zoho Desk
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zoho Desk
8.5
HappyFox
8.3
Reporting
Help Scout
8.1
Zoho Desk
8.3
HappyFox
8.4
Dashboards
Help Scout
8.3
Zoho Desk
8.5
HappyFox
8.6
Platform
Mobile User Support
Help Scout
Not enough data available
Zoho Desk
8.4
HappyFox
7.5
ITIL Compliance
Help Scout
Not enough data available
Zoho Desk
8.5
HappyFox
9.1
Customization
Help Scout
7.6
Zoho Desk
8.3
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
Zoho Desk
8.4
HappyFox
8.7
Internationalization
Help Scout
8.2
Zoho Desk
8.2
HappyFox
9.2
Performance & Reliability
Help Scout
9.4
Zoho Desk
8.7
HappyFox
9.2
Integration APIs
Help Scout
8.4
Zoho Desk
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
70.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
23.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
5.7%
15.2%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.7%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
23.4%
Information Technology and Services
14.6%
 
Internet
17.1%
Computer Software
10.5%
Computer Software
12.0%
 
Information Technology and Services
8.0%
Telecommunications
3.9%
Higher Education
6.3%
 
Marketing and Advertising
5.9%
Internet
3.9%
Real Estate
3.8%
 
Real Estate
4.8%
Marketing and Advertising
3.8%
Education Management
3.8%
 
Other
41.7%
Other
54.5%
Other
59.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Zoho Desk a QuestionContact Zoho DeskAsk HappyFox a QuestionContact HappyFox
Add Product
Help Scout
Help Scout
Zoho Desk
Zoho Desk
Optimized for quick response
HappyFox
HappyFox
Optimized for quick response