Compare Help Scout, Zoho Desk, and HappyFox

Pricing

 
Plus
$27
user/month
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
PROFESSIONAL
$12
/agent/month
Fantastic
$49
per staff / month
 
Basic
$8
user/month
ENTERPRISE
$25
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.9
Ease of Use
Ease of Use
9.2
8.5
9.3
Ease of Setup
Ease of Setup
8.8
8.1
8.9
Ease of Admin
Ease of Admin
8.8
8.3
9.1
Quality of Support
Quality of Support
8.8
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
9.2
Meets Requirements
Help Scout
8.5
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Help Scout
9.2
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Zoho Desk
8.1
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Zoho Desk
8.3
HappyFox
9.1
Quality of Support
Help Scout
8.8
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Help Scout
9.0
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.9
Zoho Desk
8.7
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
Zoho Desk
8.7
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
Zoho Desk
8.5
HappyFox
9.0
Workflow
Help Scout
8.3
Zoho Desk
8.2
HappyFox
8.7
Response Automation
Help Scout
8.4
Zoho Desk
8.4
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
Zoho Desk
8.4
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
Zoho Desk
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
Help Scout
8.8
Zoho Desk
8.7
HappyFox
8.5
Searchable Articles
Help Scout
8.0
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Help Scout
8.4
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Zoho Desk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.9
Zoho Desk
8.6
HappyFox
7.4
Forum to Reponse
Help Scout
8.3
Zoho Desk
8.5
HappyFox
8.1
Tickets and Tagging
Help Scout
8.8
Zoho Desk
8.8
HappyFox
9.3
Live Chat
Help Scout
6.7
Zoho Desk
8.7
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
Zoho Desk
8.4
HappyFox
9.0
Email to Case
Help Scout
9.2
Zoho Desk
8.8
HappyFox
9.1
Chat/Live Support
Help Scout
7.0
Zoho Desk
8.5
HappyFox
8.8
Social Integration
Help Scout
8.1
Zoho Desk
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zoho Desk
8.4
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Zoho Desk
8.4
HappyFox
8.3
Products and Version Tracking
Help Scout
Not enough data available
Zoho Desk
8.4
HappyFox
8.6
Call Scripting
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Zoho Desk
8.3
HappyFox
8.0
Knowledge Base
Help Scout
8.4
Zoho Desk
8.5
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
Zoho Desk
8.4
HappyFox
8.6
Q&A
Help Scout
9.7
Zoho Desk
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zoho Desk
8.5
HappyFox
Not enough data available
Reporting
Help Scout
8.1
Zoho Desk
8.3
HappyFox
8.3
Dashboards
Help Scout
8.3
Zoho Desk
8.5
HappyFox
8.6
Platform
Mobile User Support
Help Scout
Not enough data available
Zoho Desk
8.5
HappyFox
7.3
ITIL Compliance
Help Scout
Not enough data available
Zoho Desk
8.5
HappyFox
9.1
Customization
Help Scout
7.7
Zoho Desk
8.4
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
Zoho Desk
8.5
HappyFox
8.7
Internationalization
Help Scout
8.3
Zoho Desk
8.2
HappyFox
9.1
Performance & Reliability
Help Scout
9.4
Zoho Desk
8.7
HappyFox
9.2
Integration APIs
Help Scout
8.4
Zoho Desk
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
70.2%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
23.8%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
6.0%
15.0%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
Zoho Desk
Small-Business
70.2%
Mid-Market
23.8%
Enterprise
6.0%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Computer Software
20.0%
Information Technology and Services
23.1%
Information Technology and Services
14.7%
 
Internet
16.8%
Computer Software
10.2%
Computer Software
11.0%
 
Information Technology and Services
8.4%
Telecommunications
4.0%
Higher Education
5.5%
 
Real Estate
5.8%
Internet
3.8%
Real Estate
3.7%
 
Marketing and Advertising
5.2%
Marketing and Advertising
3.7%
Internet
3.7%
 
Other
43.9%
Other
55.2%
Other
61.5%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
Zoho Desk
Information Technology and Services
23.1%
Computer Software
10.2%
Telecommunications
4.0%
Internet
3.8%
Marketing and Advertising
3.7%
Other
55.2%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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