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Compare Help Scout, Zendesk Support, and Zoho Desk

Pricing

 
Plus
$27
user/month
Essential
$5
/month
FREE
$0
/agent/month
 
Basic
$8
user/month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Standard
$15
user/month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.7
Ease of Use
Ease of Use
9.2
8.6
8.5
Ease of Setup
Ease of Setup
8.8
8.2
8.2
Ease of Admin
Ease of Admin
8.8
8.3
8.4
Quality of Support
Quality of Support
8.8
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
8.7
Meets Requirements
Help Scout
8.5
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Help Scout
9.2
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Help Scout
8.8
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
Help Scout
8.8
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Help Scout
8.8
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Help Scout
8.9
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Help Scout
7.8
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
Help Scout
8.4
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
Help Scout
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
Help Scout
8.5
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
Help Scout
8.8
Zendesk Support
8.6
Zoho Desk
8.6
Ticket creation user experience
Help Scout
9.1
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
Help Scout
9.3
Zendesk Support
8.7
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Help Scout
8.7
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Help Scout
7.9
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
Help Scout
8.3
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
Help Scout
8.0
Zendesk Support
8.2
Zoho Desk
8.4
Interaction
Web Portals
Help Scout
8.8
Zendesk Support
8.6
Zoho Desk
8.5
Forum to Reponse
Help Scout
8.1
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
Help Scout
8.7
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Help Scout
6.5
Zendesk Support
8.6
Zoho Desk
8.6
Communication Channels
Customer Portal
Help Scout
9.0
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
Help Scout
9.2
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
Help Scout
6.9
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
Help Scout
8.0
Zendesk Support
8.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Customer and Contacts Database
Help Scout
7.7
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
Help Scout
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.3
Call Scripting
Help Scout
Not enough data available
Zendesk Support
7.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zendesk Support
7.8
Zoho Desk
8.3
Self Service/Community
Forums
Help Scout
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Knowledge Base
Help Scout
8.4
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
Help Scout
9.2
Zendesk Support
8.1
Zoho Desk
8.3
Q&A
Help Scout
9.7
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zendesk Support
7.9
Zoho Desk
8.4
Reporting
Help Scout
8.1
Zendesk Support
8.0
Zoho Desk
8.2
Dashboards
Help Scout
8.3
Zendesk Support
8.1
Zoho Desk
8.4
Platform
ITIL Compliance
Help Scout
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Mobile User Support
Help Scout
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Customization
Help Scout
7.6
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
Help Scout
8.5
Zendesk Support
8.3
Zoho Desk
8.4
Internationalization
Help Scout
8.2
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
Help Scout
9.4
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
Help Scout
8.4
Zendesk Support
8.4
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
38.5%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
44.7%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
16.7%
5.6%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
23.0%
Computer Software
17.8%
Information Technology and Services
24.0%
 
Internet
17.5%
Information Technology and Services
15.3%
Computer Software
10.5%
 
Information Technology and Services
7.7%
Internet
10.1%
Telecommunications
4.0%
 
Marketing and Advertising
6.0%
Marketing and Advertising
4.7%
Marketing and Advertising
3.9%
 
Hospital & Health Care
4.9%
Retail
3.3%
Internet
3.8%
 
Other
41.0%
Other
48.8%
Other
53.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Help Scout
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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