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Compare Help Scout, Zendesk Support, and HappyFox

Pricing

 
Plus
$27
user/month
Essential
$5
/month
Mighty
$29
per staff / month
 
Basic
$8
user/month
Team
$19
/month
Enterprise
$69
per staff / month
 
Standard
$15
user/month
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.9
Ease of Use
Ease of Use
9.2
8.6
9.3
Ease of Setup
Ease of Setup
8.8
8.2
8.9
Ease of Admin
Ease of Admin
8.8
8.3
9.1
Quality of Support
Quality of Support
8.8
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
9.3
Meets Requirements
Help Scout
8.5
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
Help Scout
9.2
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
Help Scout
8.8
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Zendesk Support
7.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Zendesk Support
8.5
HappyFox
8.8
Response Automation
Help Scout
8.4
Zendesk Support
8.4
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
Zendesk Support
8.1
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
Zendesk Support
8.4
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
Zendesk Support
8.6
HappyFox
8.9
Ticket creation user experience
Help Scout
9.1
Zendesk Support
8.9
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
Zendesk Support
8.7
HappyFox
9.1
Knowledge Share
Knowledge Base
Help Scout
8.7
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
Help Scout
7.9
Zendesk Support
8.6
HappyFox
8.8
Community Forums
Help Scout
8.3
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
Help Scout
8.1
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
Zendesk Support
8.9
HappyFox
9.3
Live Chat
Help Scout
6.5
Zendesk Support
8.6
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
Zendesk Support
8.5
HappyFox
8.9
Email to Case
Help Scout
9.2
Zendesk Support
8.8
HappyFox
9.1
Chat/Live Support
Help Scout
6.9
Zendesk Support
8.4
HappyFox
8.8
Social Integration
Help Scout
8.0
Zendesk Support
8.1
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Zendesk Support
8.1
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Zendesk Support
8.2
HappyFox
8.1
Products and Version Tracking
Help Scout
Not enough data available
Zendesk Support
8.2
HappyFox
8.3
Call Scripting
Help Scout
Not enough data available
Zendesk Support
7.9
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Zendesk Support
7.8
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Zendesk Support
8.0
HappyFox
8.0
Knowledge Base
Help Scout
8.4
Zendesk Support
8.4
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
Zendesk Support
8.1
HappyFox
8.5
Q&A
Help Scout
9.7
Zendesk Support
8.2
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Zendesk Support
8.0
HappyFox
Not enough data available
Reporting
Help Scout
8.1
Zendesk Support
8.0
HappyFox
8.3
Dashboards
Help Scout
8.3
Zendesk Support
8.1
HappyFox
8.5
Platform
ITIL Compliance
Help Scout
Not enough data available
Zendesk Support
8.2
HappyFox
9.1
Mobile User Support
Help Scout
Not enough data available
Zendesk Support
8.1
HappyFox
7.3
Customization
Help Scout
7.6
Zendesk Support
8.0
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
Zendesk Support
8.3
HappyFox
8.7
Internationalization
Help Scout
8.2
Zendesk Support
8.2
HappyFox
9.1
Performance & Reliability
Help Scout
9.4
Zendesk Support
8.5
HappyFox
9.2
Integration APIs
Help Scout
8.4
Zendesk Support
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
38.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
44.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
16.7%
15.5%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
23.0%
Computer Software
17.8%
Information Technology and Services
14.1%
 
Internet
17.5%
Information Technology and Services
15.3%
Computer Software
12.2%
 
Information Technology and Services
7.7%
Internet
10.0%
Higher Education
6.4%
 
Marketing and Advertising
6.0%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Hospital & Health Care
4.9%
Retail
3.5%
Education Management
3.8%
 
Other
41.0%
Other
48.8%
Other
59.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

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