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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
No pricing available
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in ticket creation user experience with a score of 9.2, making it easy for agents to manage customer inquiries efficiently. In contrast, yellow.ai's ticket creation experience is not highlighted as a strong point, leading to a less streamlined process for users.
- Reviewers mention that Help Scout's workflow management is rated at 8.6, which allows for effective handling of customer requests. However, yellow.ai's workflow capabilities are perceived as less robust, with users noting challenges in automating repetitive tasks.
- G2 users highlight Help Scout's quality of support, scoring 9.1, which indicates a strong commitment to customer service. Conversely, yellow.ai's support quality is rated lower at 8.4, leading to some users feeling less supported during critical issues.
- Users on G2 appreciate Help Scout's ease of use, scoring 9.2, which simplifies onboarding for new team members. In comparison, yellow.ai's ease of use is rated at 8.7, suggesting a steeper learning curve for new users.
- Reviewers mention that Help Scout's multi-channel coverage is exceptional, scoring 9.8, allowing businesses to engage customers across various platforms seamlessly. Yellow.ai, while offering multi-channel capabilities, scores lower at 8.8, indicating potential gaps in integration across channels.
- Users say that Help Scout's ticket collaboration features are rated at 8.9, facilitating teamwork among agents. In contrast, yellow.ai's collaboration tools are perceived as less effective, which can hinder team communication and efficiency.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
yellow.ai
No pricing availableFree Trial
Help Scout
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.4
72
Ease of Use
9.2
319
8.7
75
Ease of Setup
9.2
163
8.1
34
Ease of Admin
9.1
163
8.4
33
Quality of Support
9.1
289
8.4
70
Has the product been a good partner in doing business?
9.1
156
8.6
33
Product Direction (% positive)
8.2
303
8.5
63
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
8.4
16
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.5
8
Not enough data
8.6
11
Not enough data
8.3
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Automation
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
9.3
14
8.9
30
|
Verified
9.2
14
Feature Not Available
9.0
10
8.2
22
|
Verified
9.0
13
Feature Not Available
8.0
9
Internal Use
7.7
90
|
Verified
8.4
16
8.7
29
|
Verified
9.2
11
7.9
18
|
Verified
8.3
12
9.0
32
|
Verified
8.7
13
9.5
30
|
Verified
8.3
13
8.4
30
|
Verified
8.7
13
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and yellow.ai are categorized as Live Chat
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Help Desk, Customer Self-Service, and Email Management
yellow.ai is categorized as AI Customer Support Agents, WhatsApp Marketing, Customer Service Automation, Conversational Marketing, Chatbots, Bot Platforms, AI Agents For Business Operations, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Alternatives
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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