# Help Scout vs Whatfix Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Help Scout excels in user-friendliness, with many users appreciating its intuitive interface and easy navigation. One user mentioned, "HelpScout may look a bit old-school, but it gets the job done, and the UI is quite simple."
- **Users say** that Whatfix provides excellent onboarding support, particularly for new users. Reviewers highlighted the helpful pop-ups and detailed instructions, making it easier for teams to adapt quickly to the platform.
- **According to verified reviews** , Help Scout's integration capabilities are a standout feature, allowing users to manage multiple inboxes seamlessly. One user noted, "I appreciate that it brings all my inboxes to one place, and its integration capabilities are incredibly helpful."
- **Reviewers mention** that Whatfix shines in its support quality, with many users praising the team's responsiveness and commitment to improving the platform. One user remarked, "The team is very active with their support and is consistently focused on improving performance."
- **G2 reviewers highlight** that Help Scout offers a wide range of features for support setups, including pre-baked automations and saved replies, which enhance efficiency. A user stated, "I like Help Scout's wide range of features for my team's support setup."
- **Users report** that while Help Scout has a higher ease of use rating, Whatfix slightly edges out in overall satisfaction, indicating that it may better meet the needs of larger enterprises despite its more complex setup process.



| | Help Scout | Whatfix | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 427 | 528 | 
| **Largest Market Segment** | Small-Business (62.1% of reviews) | Enterprise (45.4% of reviews) | 
| **Entry Level Price** | $0.00 5 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

### Whatfix

Pros:
- Ease of Use (83 reviews)
- Customer Support (65 reviews)

Cons:
- Learning Curve (29 reviews)
- Complexity (19 reviews)

---
## Ratings Comparison
| Rating | Help Scout | Whatfix | 
|---|---|---|
  | **Meets Requirements** | 8.7 (324 reviews) | 8.8 (355 reviews) | 
  | **Ease of Use** | 9.2 (328 reviews) | 8.6 (427 reviews) | 
  | **Ease of Setup** | 9.2 (170 reviews) | 8.3 (376 reviews) | 
  | **Ease of Admin** | 9.1 (166 reviews) | 8.5 (283 reviews) | 
  | **Quality of Support** | 9.0 (298 reviews) | 9.7 (355 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (160 reviews) | 9.5 (282 reviews) | 
  | **Product Direction (% positive)** | 8.1 (312 reviews) | 9.7 (337 reviews) | 

---
## Pricing

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.1/10 | 221 |
| **Whatfix** | N/A | N/A |

#### Ticket and Case Management

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (177 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.2 (178 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (194 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.6 (166 reviews) | Not enough data | 
| **SLA Management** | Feature Not Available | Not enough data | 
| **Attachments/Screencasts** | 8.6 (178 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (181 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.2 (99 reviews) | Not enough data | 

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Generation** | 5.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 
| **Email to Case** | 9.2 (171 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 7.7 (105 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.7 (61 reviews) | Not enough data | 
| **Voice** | 6.8 (28 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Mobile User Support** | 7.5 (39 reviews) | Not enough data | 
| **Customization ** | 7.7 (92 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (104 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.5 (81 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.1 (148 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (152 reviews) ✓ Verified | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Whatfix** | 8.3/10 | 236 |

#### User Analysis

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.0 (156 reviews) | 
| **Data Analysis** | Not enough data | 8.0 (172 reviews) | 

#### User Support

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.2 (165 reviews) | 
| **Multi-Language Support** | Not enough data | 8.0 (143 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.0 (143 reviews) | 

#### Walkthrough Type

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.5 (165 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (194 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (41 reviews) | 
| **Communications** | Not enough data | 8.7 (53 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Analytics** | Not enough data | 8.2 (43 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.6 (50 reviews) | 
| **In-app guidance** | Not enough data | 8.8 (60 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.1 (28 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Whatfix** | 7.7/10 | 57 |

#### Product Analytics

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.1 (51 reviews) | 
| **User-Level Analytics** | Not enough data | 8.1 (52 reviews) | 
| **Segmentation** | Not enough data | 7.8 (48 reviews) | 
| **Funnels** | Not enough data | 7.6 (46 reviews) | 
| **Alerts** | Not enough data | 7.5 (46 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.2 (41 reviews) | 
| **User Scoring** | Not enough data | 7.0 (36 reviews) | 
| **Integrations** | Not enough data | 7.4 (43 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.7/10 | 15 |
| **Whatfix** | N/A | N/A |

#### Channels

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Multi-Channel Coverage** | 9.7 (10 reviews) | Not enough data | 
| **Open Listening** | 8.6 (7 reviews) | Not enough data | 
| **Physical Media** | 8.1 (6 reviews) | Not enough data | 

#### Design

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Communications Strategy Development** | 7.7 (8 reviews) | Not enough data | 
| **Create Content** | 8.8 (7 reviews) | Not enough data | 
| **Personalization** | 8.5 (11 reviews) | Not enough data | 
| **Inbound Identification** | 9.1 (11 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.3 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.9/10 | 65 |
| **Whatfix** | N/A | N/A |

#### Productivity Tools

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Notes** | 9.3 (58 reviews) | Not enough data | 
| **Internal Discussion** | 9.0 (56 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.9 (52 reviews) | Not enough data | 
| **Workflows** | 9.0 (52 reviews) | Not enough data | 
| **Templates** | 9.1 (53 reviews) | Not enough data | 
| **Integrations** | 8.5 (46 reviews) | Not enough data | 
| **Tagging System** | 9.2 (59 reviews) | Not enough data | 

#### Analytics

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Trends** | 8.3 (39 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (49 reviews) | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 70 |
| **Whatfix** | N/A | N/A |

#### Conversational Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Personalization** | 8.3 (57 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (31 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (33 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (36 reviews) | Not enough data | 

#### Support Automation

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Intelligent Routing** | 8.4 (36 reviews) | Not enough data | 
| **Seamless Escalation** | 8.8 (42 reviews) | Not enough data | 
| **Transcripts** | 8.4 (34 reviews) | Not enough data | 
| **Self-Serve Support** | 9.0 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Whatfix** | N/A | N/A |

#### Sorting & Filtering

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | 
| **Tags** | Not enough data | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | 

#### Integrations

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | 

#### Time Management

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Snooze** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 134 |
| **Whatfix** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Pop-up Chat** | 8.9 (30 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (32 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 8.2 (22 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Customization ** | 7.7 (92 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (29 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 7.9 (18 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 9.1 (35 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.5 (33 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (30 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 127 |
| **Whatfix** | 7.7/10 | 181 |

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (51 reviews) | 

#### Self-Service Experience

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Knowledge Base** | 8.7 (108 reviews) | 8.9 (149 reviews) | 
| **Searchable Articles** | 8.3 (103 reviews) | 8.8 (142 reviews) | 
| **Community Forums** | Feature Not Available | 8.2 (95 reviews) | 
| **Mobile Optimization** | 8.3 (26 reviews) | 7.0 (68 reviews) | 
| **Personalization** | 8.5 (29 reviews) | 8.2 (85 reviews) | 

#### Self-Service Platform

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Branding** | 8.8 (28 reviews) | 8.6 (92 reviews) | 
| **Automation** | 8.7 (31 reviews) | 8.1 (89 reviews) | 
| **Artificial Intelligence** | Feature Not Available | 7.6 (78 reviews) | 
| **Integrations** | 8.7 (29 reviews) | 8.0 (89 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 7.1 (13 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Whatfix** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Whatfix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Help Scout (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Whatfix (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)


---
## Reviewer Demographics

### By Company Size

| Segment | Help Scout | Whatfix | 
|---|---|---|
| **Small-Business** | 62.1% | 17.5% | 
| **Mid-Market** | 33.5% | 37.1% | 
| **Enterprise** | 4.4% | 45.4% | 

### By Industry

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.9%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.7%

#### Whatfix

- **Computer Software:** 15.3%
- **Information Technology and Services:** 13.9%
- **Financial Services:** 3.8%
- **Insurance:** 3.6%
- **Banking:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Automotive:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Other:** 45.8%

---
## Alternatives

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Whatfix

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (560 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (762 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)

---
## Top Discussions

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/help-scout-vs-whatfix)