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Compare Help Scout and Vivantio 
Featured Products
At a Glance
Market Segments
Small-Business (62.3% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Starting at $59.00 1 Agent License Per Month
Help Scout
Star Rating
(418)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansVivantio
Star Rating
(298)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioHelp Scout vs Vivantio
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Help Scout and Vivantio both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vivantio over Help Scout.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Help Scout
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.7
316
8.7
277
Ease of Use
9.2
320
8.6
278
Ease of Setup
9.2
164
8.1
146
Ease of Admin
9.1
163
8.4
143
Quality of Support
9.1
290
9.0
255
Has the product been a good partner in doing business?
9.1
156
8.9
137
Product Direction (% positive)
8.2
304
9.1
272
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.8
140
9.2
174
|
Verified
8.6
139
8.6
189
|
Verified
8.5
133
8.6
164
8.6
131
Feature Not Available
8.7
135
8.6
177
|
Verified
8.6
134
8.9
176
|
Verified
8.6
131
8.2
99
8.3
124
Generative AI
5.2
7
7.5
66
6.1
6
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.4
129
9.2
167
|
Verified
8.7
135
7.7
101
|
Verified
7.3
81
7.7
61
7.0
81
6.8
28
|
Verified
7.1
77
Platform
7.5
39
7.5
100
7.7
90
|
Verified
8.1
117
8.6
104
|
Verified
8.5
122
8.5
78
|
Verified
7.8
108
8.1
144
|
Verified
8.0
125
8.2
151
|
Verified
8.3
125
Administration
Not enough data
8.6
38
Not enough data
8.0
39
Not enough data
8.2
48
Service Desk
Not enough data
8.8
49
Not enough data
8.8
50
Not enough data
8.3
47
Management
Not enough data
8.3
48
Not enough data
8.8
45
Not enough data
8.9
39
Not enough data
8.5
37
Not enough data
8.5
29
Functionality
Not enough data
8.8
49
Not enough data
8.8
41
Not enough data
8.6
40
Not enough data
8.2
46
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
8.1
117
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
8.7
107
8.0
70
8.3
103
8.0
72
Feature Not Available
8.1
58
8.3
26
7.9
57
8.5
29
8.1
75
Self-Service Platform
8.8
28
8.3
72
8.7
31
8.4
70
Feature Not Available
7.5
53
8.7
29
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.5
133
Not enough data
8.8
148
Not enough data
8.7
155
Not enough data
8.1
132
Not enough data
8.1
126
Reporting
Not enough data
8.3
150
Not enough data
8.2
139
Not enough data
8.0
117
Access & Usability
Not enough data
7.4
110
Not enough data
8.4
142
Not enough data
8.5
119
Not enough data
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Vivantio are categorized as Help Desk and Customer Self-Service
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, and Email Management
Vivantio is categorized as HR Service Delivery, IT Service Management (ITSM) Tools, IT Asset Management, HR Case Management, Service Desk, and Customer Service Automation
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.8%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.6%
Information Technology and Services
18.9%
Outsourcing/Offshoring
14.1%
Telecommunications
7.4%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.9%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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