Compare Help Scout, Toonimo, and Kayako

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
 
Standard
$15
user/month
Growth
$30
/agent/month
 
Plus
$27
user/month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Toonimo
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.3
8.1
Ease of Use
Ease of Use
9.2
8.5
8.4
Ease of Setup
Ease of Setup
8.9
8.5
8.0
Ease of Admin
Ease of Admin
8.8
8.6
8.1
Quality of Support
Quality of Support
8.8
9.5
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
8.8
7.3
Meets Requirements
Help Scout
8.5
Toonimo
9.3
Kayako
8.1
Ease of Use
Help Scout
9.2
Toonimo
8.5
Kayako
8.4
Ease of Setup
Help Scout
8.9
Toonimo
8.5
Kayako
8.0
Ease of Admin
Help Scout
8.8
Toonimo
8.6
Kayako
8.1
Quality of Support
Help Scout
8.8
Toonimo
9.5
Kayako
8.2
Ease of Doing Business With
Help Scout
8.9
Toonimo
8.8
Kayako
8.4
Product Direction (% positive)
Help Scout
7.9
Toonimo
8.8
Kayako
7.3

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Toonimo
Not enough data available
Kayako
8.6
Searchable Articles
Help Scout
8.0
Toonimo
Not enough data available
Kayako
8.9
Community Forums
Help Scout
8.4
Toonimo
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.1
Toonimo
Not enough data available
Kayako
8.6
Interaction
Web Portals
Help Scout
8.8
Toonimo
9.3
Kayako
8.8
Forum to Reponse
Help Scout
8.4
Toonimo
Not enough data available
Kayako
8.3
Tickets and Tagging
Help Scout
8.8
Toonimo
Not enough data available
Kayako
9.0
Live Chat
Help Scout
6.7
Toonimo
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
40.0%
55.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
40.0%
33.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.8%
20.0%
11.0%
Help Scout
Small-Business
54.7%
Mid-Market
38.5%
Enterprise
6.8%
Toonimo
Small-Business
40.0%
Mid-Market
40.0%
Enterprise
20.0%
Kayako
Small-Business
55.5%
Mid-Market
33.5%
Enterprise
11.0%

Reviewers' Industry

 
Computer Software
20.5%
Financial Services
20.0%
Information Technology and Services
26.7%
 
Internet
15.7%
Computer Software
20.0%
Computer Software
15.9%
 
Information Technology and Services
8.4%
Pharmaceuticals
10.0%
Telecommunications
5.6%
 
Real Estate
5.4%
Marketing and Advertising
10.0%
Internet
4.6%
 
Marketing and Advertising
5.4%
Internet
10.0%
Computer Networking
4.1%
 
Other
44.6%
Other
30.0%
Other
43.1%
Help Scout
Computer Software
20.5%
Internet
15.7%
Information Technology and Services
8.4%
Real Estate
5.4%
Marketing and Advertising
5.4%
Other
44.6%
Toonimo
Financial Services
20.0%
Computer Software
20.0%
Pharmaceuticals
10.0%
Marketing and Advertising
10.0%
Internet
10.0%
Other
30.0%
Kayako
Information Technology and Services
26.7%
Computer Software
15.9%
Telecommunications
5.6%
Internet
4.6%
Computer Networking
4.1%
Other
43.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G
Administrator

The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G
User

Integration is very minimal, especially compared to Zendesk

GF
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

GM
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G
User

Integration is very minimal, especially compared to Zendesk

Toonimo
Most Helpful Favorable Review
G
Administrator

The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made.

Most Helpful Critical Review
GF
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
GM
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Toonimo
Kayako
No videos provided

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
Kayako
No downloads provided
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